Cadillac of Jackson

Great dealership! Makes sure its customers are satisfied. Whatever the problem is they take charge and take care of it. The second care I have purchased from Cadill Makes sure its customers are satisfied. Whatever the problem is they take charge and take care of it. The second care I have purchased from Cadillac. Love a Cadillac. Great Salesman! More

Welcoming atmosphere, knowledgeable Service Advisors, professional technicians. Cadillac of Jackson gives excellent service and care. professional technicians. Cadillac of Jackson gives excellent service and care. More

This Cadillac dealership offers great service for my Escalade. Service manager is very friendly and knowledgeable about my car. Would definitely recommend Escalade. Service manager is very friendly and knowledgeable about my car. Would definitely recommend More

Nice clean facility with cordial employees who are willing to assist with any problems. Prompt service. willing to assist with any problems. Prompt service. More

Easy to deal with got exactly what we wanted in a timely manner and everybody was helpful manner and everybody was helpful More

I had an excellent purchasing experience at Cadillac of Jackson, and working with Nekki Sims. I recommend this dealership. Jackson, and working with Nekki Sims. I recommend this dealership. More

I gave my business to Cadillac of Jackson Ms. on 9/3/2025. I was charged $1432 for labor to put in a thermostat housing, pipe and perform a coolant flushing. I spoke with the service manager Ant on 9/3/2025. I was charged $1432 for labor to put in a thermostat housing, pipe and perform a coolant flushing. I spoke with the service manager Anthony who excused his staff of overcharging me. His justification was that he used 2 technicians to work on my car and compared the service to open heart surgery. My car was brought in yesterday afternoon and the service representative called me back 2 hours later and quoted me $1900 to work on my car, not informing me that he was going to charge $1300 for labor. He also encouraged me to get a coolant flushing for an additional $200. To top that off, he said he’d find a coupon to offset the cost. Upon checkout today, I received NO coupon. Instead the sales rep simply read my ticket off to me after I inquired about the high labor cost. He didn’t even know how much they charged hourly for labor. I talked to the service manager who was disrespectful, talked on top of me, and didn’t want to hear what I had to say. He showed no appreciativeness for my history as being a loyal customer for 4 years. All he was willing to do was offer me a free tire rotation and oil change for my next visit. So many African Americans come to this dealership to buy a Cadillac and to have it serviced, not realizing that our business is not appreciated nor our money. More

I bought a used vehicle form Cadillac of Jackson and there were a few concerns with the vehicle. I contacted my sales person and the sales manager and they were both responsive and very professional. there were a few concerns with the vehicle. I contacted my sales person and the sales manager and they were both responsive and very professional. They worked with me and resolved the concern quickly and gracefully. It is rare to find people that take your concerns to hart and take responsibility to find a solution. If you are looking for a Cadillac you need to talk to these guys. More