I had the pleasure of working with Christi at Cadillac of Portland. I went in by myself to test drive the 2019 Escalade. Christi stayed late to administer the test drive and was more than patient while answering all of my basic/numerous questions. I went back a few days later with my pregnant wife and two boys so my wife could test drive it with everyone in the car. In addition, I made sure that we were working with Christi. I purposefully kept quiet during the second visit so my wife could ask any and all questions she had for Christi without any interference from me. Once again, Christi was beyond professional, extremely patient, all while still taking the time to engage my two young children about anything and everything (I.e. not just the car). After confirming that the Escalade was our top pick, I started price shopping. Christi was unbelievably prompt in returning my calls, texts and emails with all the pedigree information. The car buying process was NOT completely smooth, however. We wanted an Escalade ESV with 60/40 split bench seats for second row (apparently these are fairly hard to find in platinum ESV’s). I had multiple sources looking for the vehicle we wanted, the only one who had success in finding it was Christi. I recently returned from the dealership where I signed all the paperwork, confirmed scheduling to pick up the car, and to finalize everything with the sales manager, the financial admin person, and the GM (and of course Christi as well). It was an absolute pleasure working with everyone at Cadillac of Portland. I would recommend this dealership to anyone and everyone who’s even remotely interested in shopping for a new and/or used vehicle. I work with a lot of sales people in various industries on a day to day basis, however, the experience I had at Cadillac of Portland was easily one of my all time favorites.