Cadillac of South Charlotte

Great Service has made it easy to buy 2 cars from the dealer The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from them! Always leave pleased with the experience. More

Coincidence? I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After purchasing the vehicle with zero negotiation offered (apparently it's their 'policy'), I drove my truck off the lot. A few miles down the road the front headlight FALLS OUT and slams against my hood. I pull over on the interstate, remove it and go back to the dealership. They were accommodating but merely glued the headlight back in, leaving the actual repair to me later when I have to change the headlight. FOUR DAYS after driving my truck off the lot I get a check engine light. MAP Sensor is faulty and random misfires in the spark plugs. $300 fix within four days of having the vehicle. Called Cadillac of South Charlotte and, you guessed it, they told me "the light wasn't on here." It's easy to reset the computer and have the light come on later, which is what myself and my mechanic believe happened. It's too soon after purchase for it to be a coincidence. Now I know why they wouldn't do a 30 day warranty. Also took three days and six calls from me for them to even answer my phone call about it. Friendly guys at this place, but clearly peddling used cars that will fall apart once off the lot. Not impressed. More

Have a long term relationship with this dealership, and bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchas bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchasing a new auto. More

Very poor sales attitude. They sold the vehicle out from underneath us after they had committed to hold the car until we got to the dealership. The sales manager was not very professional, lacked common cou underneath us after they had committed to hold the car until we got to the dealership. The sales manager was not very professional, lacked common courtesy. More