Calavan CDJR West

Very poor customer service I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent s I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent service in both the sales dept and service dept. unfortunately, that has changed dramatically. I recently brought my vehicle in because the keeled ignition was not responding when pressing the button. I could not reach the service dept by phone because nobody was answering, so I just brought it in. I received no follow up calls at all during the 7 days they kept the call . I was only able to reach the service dept twice during that time and they had no idea what was going on with the car. I had also asked for an oil change and tire rotation to be done.and a service tech assured me it was being done. I finally picked up the vehicle after 7 days, nothing had been done, they didn't even do the oil change nor the tire rotation. I am so disappointed that I will be looking for another dealer for my future needs More

WORST SERVICE ANYWHERE ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. R ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. RECALL COMPANY SAID ABOUT 1 HR, DODGE SAID 1 & 1/2 AND THEY WOULD CALL ME. I WAS OUT TAKING CARE OF BUSINESS AND AFTER 3 HRS OF NO CALL, I WENT TO THE DODGE DEALER AND WAS TOLD (surprise) MY TRUCK WAS JUST RELEASED 30 MIN PRIOR???? I ASKED WHERE WAS MY CALL AND WHAT HAPPENED TO 1 &1/2 HRS AND WAS TOLD THEY WERE BEHIND. WHAT REALLY GOT ME WAS THREE OTHER SERVICE PEOPLE SITTING AROUND LOOKING AT ME AND NO ONE COULD HELP ON MY ARRIVAL EITHER TIME FOR DROP OFF OR PICKUP EXCEPT THE LADY THAT SET MY APPOINTMENT?????? NEVER, EVER WILL I STEP FOOT IN THAT DEALERSHIP AGAIN. THIS IS THE DODGE DEALER ON THORNTON RD IN LITHIA SPRINGS, GA. - I REALLY WANT TO GIVE LESS THAN A ONE STAR RATING. More

oil change and transmission service Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them th Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them that I had to have it done by Monday morning . I had have it for work. I will never bring it back here again. More

Terrible Place I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car b I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car back this location! Customers Service is horrible and I wouldnt recommend noone to go here! More

Not a good eperience so far and going south from there. Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? No Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? Nope. More

Great Service from Rasheen and Matt Whitaker I came here for a Jeep Cherokee with specific features and tow hitch. They found the jeep with the exact features for me and installed the hitch so it I came here for a Jeep Cherokee with specific features and tow hitch. They found the jeep with the exact features for me and installed the hitch so it was just like it was done at the factory. Rasheen was excellent in helping locate the vehicle and insuring it was as promised and also along with Matt Whitaker making sure I got the cargo cover. Good process and felt good about the end result More

Go Buy A Car Elsewhere Took a 5 hour drive from NC to find out the car I was coming for wasn't available. Spoke with the salesman several times before arriving and he assur Took a 5 hour drive from NC to find out the car I was coming for wasn't available. Spoke with the salesman several times before arriving and he assured the car would be cleaned and ready to be bought. The salesman tried to act like there was a mix up in the stock numbers. Currently (2nweeks later) the same car is sitting with the same stock number and it isn't available. That is their trick to get you in the door so they can push for a sale on another vehicle. The vehicle they tried to push on me because I already drove so far was 10k more. The general manager has yet to return my call. The staff was unapologetic and unconcern about the inconvenience they caused me. They offered nothing to make the situation right. This dealership is unprofessional and I wouldn't be surprised if the store was shut down in the near future. Do not waste your time, money, and energy on these weasels. Go to another dealership even if you are desperate and they are giving away cars at this dealership. More