Calavan Kia West

This review is based on a (failed) warranty service I received on a brand new 2021 Kia vehicle that was not purchased from here. I chose to have my vehicle serviced here due to the fact that they were th received on a brand new 2021 Kia vehicle that was not purchased from here. I chose to have my vehicle serviced here due to the fact that they were the only one that offered the earliest appointment availability out of all other Kia dealerships around Atlanta area, which I thought it would have saved me 2 weeks in wait time. And I was so wrong about this. 04/19/2021: initially came in for service with an appointment, I was told the wait time would be 3-4 hours for diagnosis. A little bit shock but ok. After all that wait time, they came back with a result (which was questionable) and they had to wait for parts to be ordered. 04/27/2021: parts came in, they reached out to me to set appointment for next day but I had to be out of town that week to I rescheduled it to be on 05/03 at 9am. Again, they quoted me that it would take 3-4 hours to install. 05/03/2021: came in at 8:55am for the 9am appointment, which was also the very 1st available appointment they offered. I patiently waited for 5 hours but no one gave me any update. I had to find the service advisor and at this time, he told me that they got the wrong parts and they were trying to fix it. About 30 minutes later, I took a walk around the facility and found out that they just pulled my car into the shop. I raised the concern with the service advisor again as I had spent over 5 hours at the place and I had to be somewhere else in the next 30 mins. He and the technician came back to me with apologies that they got the wrong parts and it would take them about 1-1.5 hours to install as they now got the correct parts. So if I came back the next day at 9am, they would work on my car the 1st thing in the morning and get me out of there in about 1-1.5 hours. Needless to say, I left and never returned for that follow up service as I was extremely pissed. Firstly, they had almost the whole week to check and verify whether they got the correct parts or not, they did not. Secondly, if it takes them 1-1.5 hours to install with correct parts, why did they quote me 3-4 hours wait time even though I booked the very 1st appointment in the morning? Also, did I mention that half the staffs here walked around & interacted with customers without mask? They had the "mask required" signs posted almost on every corner of the place, but half of their staffs did not even wear one, even some guys appeared to be managers. Some technicians who drove customer's cars in & out of the shop did not wear mask either. More

I was looking to buy a car from them out of state. Without being able to see the car in person they suggested we have someone come inspect it if we didn't feel comfortable. I pay ($180) to have someo Without being able to see the car in person they suggested we have someone come inspect it if we didn't feel comfortable. I pay ($180) to have someone inspect it and told them the following morning around 10am that we wanted to talk numbers. I didn't hear back until around 7pm. We iron out the numbers this morning and get the paperwork done and they run my credit. They called us several hours later saying they sold the car yesterday They said they sold it to another dealership and they had already sold it. I contacted the other dealership and they had the car but had no sold it (They lied). This is the worst dealership that I've ever dealt with. They have no sense of urgency and apparently don't even know when they sell cars. Complete waste of time and money with this dealership. One of the salesman then wanted to blame us for not putting a deposit on a car when they didn't even call us back after we put in an offer at 10am. We had to contact them that evening and they then said it was to late to make a sale since they were closing... All around this dealership is shady. More

What an Absolute Sham!!Had the misfortune of buying a What an Absolute Sham!! Had the misfortune of buying a vehicle from this dealership. The salesmen Mr. Ifeanyi does not understand customer service What an Absolute Sham!! Had the misfortune of buying a vehicle from this dealership. The salesmen Mr. Ifeanyi does not understand customer service even if it hit him in the face. The guy acts like a loose cannon and will not respond to you once the deal is done. His manager Mr. Robert Vega does not keep tabs on people who report to him and allows customers to be treated like xxxx. The management team looks at nothing other than bottom-line and of course, they will not release vehicles to you till THEY HAVE FUNDS from your bank. It does not matter to them whether you have put your down payment and that their finance person has it confirmed with Bank of America that funds were good. So god forbid, you are trying to buy a vehicle from out of state and have the misfortune of liking a vehicle in their lot, JUST PLEASE BACK OUT and take your business elsewhere. The only person at their operation who even has a semblance of customer service is Mr. Eddie Martinez who got involved and helped me sort out this mess. Kudos to the dude. More

I had a great experience at kia west, TENESHA JONES did an extremely great job for my family with the car we own. I haven't had any other experiences with car repair that greater than the this one, thanks an extremely great job for my family with the car we own. I haven't had any other experiences with car repair that greater than the this one, thanks for a experience. More

Had a Great Experience with their Service Dept & Ms Jones was a So nice& experienced in her field, can’t wait to see how the Sales Dept does in couple yrs was a So nice& experienced in her field, can’t wait to see how the Sales Dept does in couple yrs More

Under new name....Love it! The service staff is excellent. Very knowledgeable. Especially the lady named Tenesha Jones. She is very friendly and helpful. Goes out of her way to help. Planning on pu excellent. Very knowledgeable. Especially the lady named Tenesha Jones. She is very friendly and helpful. Goes out of her way to help. Planning on purchasing a vehicle soon and will definitely be with this dealership. More

My husband took me to the dealership to look at a new vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle informa vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle information so we stopped at calavan Kia and we had a great experience with our sales person Steve. Also the sales manager George was great. We bought a Kia Soul and a week later bought a k5 in a month we ended up buying 3 vehicles from Steve. We truly felt like we were family and not a customer the owner/general manager was on the floor interacting with the customers. It is a great atmosphere and we will continue to buy from this dealership..Carl in finance was very soft spoken and honest which is hard to find now days More

New name, same under qualified personnel. Sold everything I had to do with Kia, now getting stuff from the new dealership saying I need to bring my car in for oil changes, I DO NOT OWN ANY KIA! I had to do with Kia, now getting stuff from the new dealership saying I need to bring my car in for oil changes, I DO NOT OWN ANY KIA! More

This dealership is terrible the manger name Quincy is very unprofessional they charged me $125.00 to diagnose my car and they misdiagnosed it. I took my car to another dealership in Kennesaw Ga. and foun very unprofessional they charged me $125.00 to diagnose my car and they misdiagnosed it. I took my car to another dealership in Kennesaw Ga. and found out what was wrong with it. They would not give me my money back beware of this dealership especially the service department. More

These clowns don't stop finding a way to make you mad. They will continue to call, email or mail you! THEY WILL MAKE TAKING OR BUYING A KIA A NIGHTMARE! They will continue to call, email or mail you! THEY WILL MAKE TAKING OR BUYING A KIA A NIGHTMARE! More