California Motors Direct - Montclair

Extremely unprofessional! !! Went Saturday March 11 2026. I had called a day before to make sure the truck was available to go see they said yes. Will 9am be ok I asked they s !! Went Saturday March 11 2026. I had called a day before to make sure the truck was available to go see they said yes. Will 9am be ok I asked they stated yes. I got there and vehicle was at their body shop getting work done because pieces of the front bumper were not on properly. The truck bed completely scratched I asked for it to be fixed if possible they declined.I didn't get to see the vehicle until 1pm that's a 4 hour wait time! . I didn't want their pre installed 3 thousand dollar "optional" anti theft system. If I can give this place 0 stars I would. Made me wait 4 hours for them to be absolutely rude and not work on the price at all specially with "optional" equipment More

Mohammed assisted us in securing a 2022 Honda Fast, providing exceptional service and a positive attitude throughout our visit. providing exceptional service and a positive attitude throughout our visit. More

Surprisingly terrible service and communication! I purchased a Ford F-350 in an all cash deal on October 20, 2025. The truck needed a few things fixed like new tires, a passenger mirror, replace the I purchased a Ford F-350 in an all cash deal on October 20, 2025. The truck needed a few things fixed like new tires, a passenger mirror, replace the spare tire, and correct the transfer case seal: all of which a DUE BILL was generated. Three weeks later the truck was delivered to me with old cracked tires, no work on the transfer seal, and without a fixed mirror. I refused delivery. After another week, I received the truck with new tires and the transfer case seal was corrected, however still no mirror. The dealer has all sorts of excuses, but it came down to the fact that the mirror is expensive and they wanted to find a cheap way out of their obligation. It was only after I opened a BBB complaint and sent a demand letter to corporate that the mirror was delivered to me so I could install it myself. In the process of installation, I discovered that when they previously installed an incorrect mirror, they left off some of the mounting hardware when they reinstalled the broken mirror. I made at least 50 phone calls to get these problems corrected. Very few calls were returned, and many calls were simply disconnected by people at the dealership. I cannot stress enough how terrible this company is. They exhibit contempt for their customer, it is not just negligence. More

Had my doubts about shopping here as I had two previous appts made at the Fontana location only to drive 2.5hrs one way to find out the vehicle was at another location. Took a drive and chance and was met appts made at the Fontana location only to drive 2.5hrs one way to find out the vehicle was at another location. Took a drive and chance and was met by my guy Joel. He apologized for the mishap and assured that if given a chance, he could deliver. And boy did he ever. From start to finish, Joel did everything to get me in and out of the dealer with precision and efficiency. My son now has a new car he wasnt expecting. If you're in the market a vehicle, do yourself a favor and come here first. Everyone at CMD-Montclair will change your mind for the better re: the auto-buying experience. They know how to provide their customers with the royal treatment. Go see Joel.... you'll be glad you did!!! More

I absolutely had probably one of the worst situations anyone could present to a dealership. Joel was so attentive and professional and didn't write us off because our situation wasn't ideal. He worked so anyone could present to a dealership. Joel was so attentive and professional and didn't write us off because our situation wasn't ideal. He worked so hard to get us into a car and literally spent all day with us when he could have easily just moved on to another customer. I appreciate him so much and the finance manager , Frank, well let's just say he went above and beyond. They are one of the most professional and friendly dealerships I've ever been to. I will definitely be coming back and they will be getting lots of referrals from us. Thank u guys so much for everything, you have no idea how much you are appreciated. More

I don’t like leaving reviews but this is well deserved. I’ve never bought a car before and was freaked out and didn’t know where to start, Mohammed came to the rescue and helped me buy the perfect car for I’ve never bought a car before and was freaked out and didn’t know where to start, Mohammed came to the rescue and helped me buy the perfect car for me. He is so knowledgeable, professional, and patient. He listened to my concerns and helped me pick the perfect car for me, which is a Cadillac XT 2018, w car I didn’t know existed turning out to be my dream car. I genuinely felt that he cared about finding me the right car rather than just the transaction. Trust when is say this. There is no one better than Mohammed to sell you a car. More

They worked tirelessly to find me an unbeatable deal—genuine, professional, and truly unforgettable service. deal—genuine, professional, and truly unforgettable service. More

Daniel was great. He listened to what I needed, found what I wanted and completed the transaction in a timely manner. I took the vehicle to my mechanic. All 20+ diagno He listened to what I needed, found what I wanted and completed the transaction in a timely manner. I took the vehicle to my mechanic. All 20+ diagnostic tests passed. My mechanic said I got a great deal. Additionally, I got a 3 year bumper-bumper warranty with a $100 deductible free. I highly recommend Daniel and the dealership. I am satisfied with my purchase. More

Terrible Experience – Deceptive and Unprofessional Do not do business with Cars Motors Direct. I scheduled an appointment, agreed on a price, and was told the car would be ready when I arrived. I drov not do business with Cars Motors Direct. I scheduled an appointment, agreed on a price, and was told the car would be ready when I arrived. I drove 80 miles—two hours—only to find the car wasn’t ready. Annoying, but I waited. When I finally saw the vehicle, it was filthy—stains, pet hair, clearly not prepped. I was told it would be cleaned while we started the paperwork. Then things got worse. I was assured the car had no issues and was shown a clean Carfax. But then I was asked to sign a Vehicle Disclosure Statement stating the car had frame damage and unibody repairs. When I questioned this, I was told, “It’s just standard paperwork.” Really? Then why does it say something completely different from what you just told me? Next, they offered a letter saying the deal could be unwound if I found anything wrong—again raising red flags. If you’ve inspected the car, why even offer that? Then came another form—a Statement of Facts—saying the dealer had disclosed frame and suspension issues. That directly contradicts everything they claimed earlier. When I pushed back, they said they’d “change the language.” At that point, I no longer trusted anything they said. After nearly three hours, the car was still dirty, the process was shady, and the staff had become rude, condescending, and dismissive—like I was the problem for asking logical questions. I’ve never been told “you need to understand” so many times in one conversation. Thanks for that, Frank. This was one of the worst dealership experiences I’ve ever had. Don’t waste your time. Completely deceptive and unprofessional. More

Buying a Tacoma from California Motors Direct in Montclair, CA, was one of the worst experiences I’ve ever had. They promised to match all the tires on the truck, but I ended up with a mismatched Montclair, CA, was one of the worst experiences I’ve ever had. They promised to match all the tires on the truck, but I ended up with a mismatched set — a small issue compared to what came next. I later found out the truck had been in a serious accident, not the “minor accident” the Carfax report showed. Even worse, it seems they pulled the airbag fuse to hide that the airbags were non-functional — a dangerous and dishonest move that could put lives at risk. They also promised to fully detail the truck before I took it home, but all they did was a quick wash. It felt like they were just trying to make it look good enough to sell. Months later, when I took the truck for an alignment, the mechanic told me the frame was bent — a $2,500 repair to straighten it. Finding that out was a huge blow since I trusted this dealership to sell me a safe, reliable vehicle. Even though the truck doesn’t have a salvage title, it’s clear this dealership has no problem selling vehicles with serious, unreported accident damage. Their lack of honesty and concern for safety is shocking. I feel completely lied to, ripped off, and taken advantage of. If you’re thinking about buying from here, do yourself a favor and go somewhere else. The dishonesty and lack of integrity at California Motors Direct are beyond disappointing. More