Camelback Ford

I am quite displeased with my Financing experience at Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the de Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the dealer and advised them that I have not received a statement, I was told they would look into in and call me back..."crickets" - never received the phone call. I re engaged 1 week after the payment due date, left a message with Finance and, again, no call back. I caught the name of the bank they were hoping to get me financed with in the first conversation and decided to go directly to the source... they indeed had me in their system but were waiting for the dealer to complete the transaction. This delay led to my temp tags expiring and lose of use of the vehicle for two days. I hesitantly called the dealer but this time I was routed to the GM and Office manager who noted everything wrong and were very prompt in taking care of the issues. I only wish that I called them earlier in the process. Despite my satisfaction with the sales team, my difficult, unresponsive experience with the finance team, I would NOT recommend this dealer to ANYONE! More

If you are looking to work with a stand-up salesman - Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business e Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business environment requires flexibility as things change frequently and he never had a problm making a change even if it was midstride. More

I specified a particular car I wanted and e-mailed it to three Ford Dealers. The best price quote came back from Camelback Ford so I made an appointment, When i got to the dealership I was told that they three Ford Dealers. The best price quote came back from Camelback Ford so I made an appointment, When i got to the dealership I was told that they didn't have the car I wanted in stock but they had found one in Sacramento and I could sign a contract for that one. The price they came up with was $3,000 more than had been quoted. After a lot of negotiating, the price was brought down to a couple of hundred dollars more than the original quote. I agreed to that price on Saturday, October 16, 2010, signed a contract for the car, (a copy which I have in my possession) wrote a check which Camelback Ford cashed, and turned over my 2004 Mustang Convertible in trade. I was told the car would arrive from Sacramento in about 7 days. On Monday, October 18th I received an e-mail stating that I had to make another appointment to come to the Dealership. When I called to ask why I had to come in again, I was told that the car I had contracted for had been sold to someone else I had been given a contract that seems to me to be both illegal and unethical because Camelback Ford did not have possession of or a commitment for from the Sacramento Agency. When I arrived for my appointment on Tuesday, October 19th, I was told that they had found a car in South Carolina that matched my specifications. Although I had an appointment time, I had to wait two and a half hours to sign the documents that had had been predated back to October 16th for the car that had been found in South Carolina. When the car finally arrived from South Carolina and I came to take delivery, it did not have the comfort package I had specified. The invoice price for this package was $518. I thought that amount should have been refunded but all I was offered was free oil changes for a year. I have been buying cars for over 60 years and this is by far the worst experience I have had. I wouldn't recommend this Agency to anyone and would never go there for service, - I would look for another Ford Agency. I have submitted a similar survey to the Ford Headquarters in Michigan and received a letter of apology that indicated my complaint had been forwarded to the Regional Office. Richard Moyer More

We have lived in Phoenix for more than thirty years. Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Linc Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Lincoln Mercury). I have ALWAYS been treated with courtesy and with respect. I have ALWAYS negotiated a good price for the vehicle I wanted. I have ALWAYS experienced excellent followup and service. When looking for a Ford Motor Company product, why would I go elsewhere? More

Troy Eccles is the best car salesmen we have ever worked with. He courteous, knowledgeable, and extremely helpful. He went the extra mile in every way. Camelback Ford is extremely lucky to have such a wonde with. He courteous, knowledgeable, and extremely helpful. He went the extra mile in every way. Camelback Ford is extremely lucky to have such a wonderful guy on staff. In addition, our contact with Scott Cocuzza was perfect. That's why we went to Camelback Ford! More

I went to Camelback Ford in late October 2010, shopping for a 2011 Ford Mustang. I had been to Earnhardt and Bell Ford shopping for the same car, and was just putting out my feelers. At first I was very for a 2011 Ford Mustang. I had been to Earnhardt and Bell Ford shopping for the same car, and was just putting out my feelers. At first I was very hesitant to go to Camelback Ford because it used to be Mel Clayton Ford, who I DESPISED (they were the epitome of slimy, dishonest car dealers). I am fairly difficult to work with because I have had many really rotten car buying experiences, and thus have developed thick skin. Well, I worked with Camelback to purchase a black on black Mustang, and I must say that I was extremely impressed with their professionalism, courtesy, and customer service. I got the car I wanted at the price I wanted, I got what I wanted for the trade in, and overall and for the first time EVER, had a great experience buying a new car. They played very few games with me (it's a dealership, so they have to play a few games right? They're in the game to earn money!), and were very up-front with invoice pricing, incentives, and the out the door price. In the end, if you want to buy a Ford, see Juan Rodriguez in Internet Sales. He is extremely helpful and very easy to work with. More

The condition in which they allow cars to be sold is DANGEROUS. I was lucky that I did not experience a blow out. After another dealership conducted a factory recall, it was noticed the steel belts on DANGEROUS. I was lucky that I did not experience a blow out. After another dealership conducted a factory recall, it was noticed the steel belts on 20% of the inner perimeter of the passanger tire was exposed. They are ONLY interested in the immediate sale - customer service, communication and apparently, customer safety means NOTHING!!! More