79 Reviews of Camelback Ford - Service Center
Worse dealer I have ever dealt with in my 40 years of buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 hour for an oil change and tie rotation !!!!! And they never started it and I left. Appts to not mean anything to this dealer. My time is too value to be stilling in at Alford Dealer. Had the work done at Bell Ford. In and out the door in 90 minutes. More
Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. More
This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the oth First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the other dealership will not fix their mistakes so we are back. It took three days to make an appointment because they don’t even answer their phones. If you select device calling direct you get sent to an offshore call center that relays messages and in two or three days you will get a call back. Next they have had my truck for one week after the appointment and they have not even looked at it. I am not sure what the point of appointments are if they will not even look at it. Going into week two I deeply regret ringing it back because I can’t even get ahold of my device advisor. Avoid this service department at all costs. More
Gary and the service department went above and beyond to address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner! More
Bought a Lincoln Corsair and it came with a persistent rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They were very accommodating in trying to fix the problem. However, after 3 attempts the door still had the rattle. At this point I decided to call Camelback since they were the dealership that sold the vehicle. I spoke to Bob in the service department and he absolutely blew me off and refused to even entertain the thought of servicing the vehicle. Kept saying any dealership will service it. I understood that but I wanted another opinion.Terrible customer service. Will never recommend this dealership. More
Service associate very friendly and helpful. Soria took time to make sure my vehicle was serviced and repaired back to original new state. time to make sure my vehicle was serviced and repaired back to original new state. More
I’ve been a customer of Camellback Ford 10+ years both purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appoint purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appointment and scheduled with another service writer. After I get my repair issues resolved I will not be back!! More
DO NOT use this service department. Save yourself the headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this wa headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this was Camelback Ford meaning they are representing that company. My 2018 expedition that has been in and out of their service department since the day I got it was in there for a diagnosis, for three days, and I find out it is an issue covered under powertrain up until 60,000 miles. A known issue he tells me. There is 61,000 on the vehicle. He told me he doesn’t make the rules and his customer service was atrocious. This will be the last Ford that I get and if you want to purchase one definitely go to a different dealership!!!! More
Jacob made the buying experience very easy and painless went in for service and ended up with a new vehicle if it comes time to trade l will not go anywhere else went in for service and ended up with a new vehicle if it comes time to trade l will not go anywhere else More
Stolen Floor Mats Last week, Tuesday morning, September 10, 2019, I had an appointment to replace the passenger side airbag. My brother and I brought in my mustang and Last week, Tuesday morning, September 10, 2019, I had an appointment to replace the passenger side airbag. My brother and I brought in my mustang and it was there all day. I picked it up late afternoon and the car had been washed. Next morning as I was getting things in order, I noticed my rear seat floor mats were gone!!! I drove back to see service writer, Jessi Tays at Camelback Ford to go get my floor mats. Jessi went to go look for them, returning and telling me they were not there. I told him someone stole my mats and they need to be replaced. I also told him, these mats are cloth mats and in excellent condition because people rarely sit in my back seat, they need to be replaced at no cost to me. Jessi told me to go have a seat in the waiting area, later telling me the service director is looking into this. Jessi came back to me, telling me those type of floor mats are no longer made and only available in rubber. I told him no, I won’t accept that, someone took my floor mats and I want the same type replaced. At this point, I begin thinking, If this is the type of service I am receiving, I will not be purchasing a new vehicle from this Camelback Ford Dealers! Jessi again, comes to see in the waiting area and starts suggesting that I look on Amazon to find the ones I want. I repeated what he just suggested. So you want me to search on Amazon? I also said, I can’t believe you are suggesting I search for floor mats all because someone stole my floor mats! He said he didn’t know what size to get! Really? He has my vehicle Information and he is stalling !!! I suggested he take measurements of the area where my floor mats were so he left to get a measuring tape. He met me at my vehicle and I was speaking to my sister. I told Jessi after wasting over two hours of waiting I told him I had to leave because I was too upset. That was one week ago and I have not heard nothing! More