77 Reviews of Camelback Ford - Service Center
Great. Great experience. Made the whole process very easy and very pleasant. I absolutely recommend anyone looking for a car drop by. They won't regret it. Great experience. Made the whole process very easy and very pleasant. I absolutely recommend anyone looking for a car drop by. They won't regret it. More
Good tune up but unprofessional customer service We've been going here for 3 years doing oil changes and other car maintenance until I worked with Alan Tabarez. He was very rude, unprofessional and m We've been going here for 3 years doing oil changes and other car maintenance until I worked with Alan Tabarez. He was very rude, unprofessional and made us felt very uncomfortable. We will start finding a new place for our car maintenance! More
Service and a Smile I worked with Victor from the service department, great guy, knowledgeable. Ivette from sales is knowledgeable, found the right deal, and didn’t push I worked with Victor from the service department, great guy, knowledgeable. Ivette from sales is knowledgeable, found the right deal, and didn’t push me. More
Allen servicer dept. Allen , knowledgable, professional and caring He not only reassured me , kept me in the loop with changes going on with me car . I will be coming Allen , knowledgable, professional and caring He not only reassured me , kept me in the loop with changes going on with me car . I will be coming back to purchase becuase of Allen . More
Prepaid Maintenance Plan, would not honor full amount. Purchased the MPP maintenance plan when buying the Mustang. Brought car in for 3rd oil change. Upon completion of the service, advisor informed me th Purchased the MPP maintenance plan when buying the Mustang. Brought car in for 3rd oil change. Upon completion of the service, advisor informed me that I had to pay $86, because MPP would only cover $40 of the cost. After informing Brandon that I have not had to pay on my prior oil changes. After debating with Brandon & Customer Service. They dropped it to $65, I paid my $65 and left. Took 2 weeks to get my contract honored and repaid my $65. Also Brandon said I needed a 4 wheel Alignment. I informed Brandon to check my car history. It was performed 5K miles ago. Sales pitch! To add, each visit during the last 3 years I have had 3 different service advisors? This day was the worst customer service experience I have experienced and I will not be back. Like there motto states. "Your Gonna Love It" I did not. More
Amazing Experience I was going to have my Ford serviced and had gotten an email Eric showing me some 2018 Ford Edges. I emailed him back to let him know I was interested I was going to have my Ford serviced and had gotten an email Eric showing me some 2018 Ford Edges. I emailed him back to let him know I was interested in one of the vehicles. I made an appointment for later in the week but then decided to go early and check out the car. As soon as we parked at the dealership the customer service started! We were introduced to Eric. He took the time to explain the vehicle I was interested in. I only wanted to look at the car because I was very happy with my 2014 Edge, it just needed to be serviced. Eric arranged a test drive for us on the 2018. When we returned he had everything ready, even all the different payment options available. It was great. He arrange to have my other car picked up and even offered to check on having LED lights installed on my new Edge. Anything myself or my partner had a question on, he had an answer. It's been an amazing buying experience!! More
Worst customer service in the world I got an appointment the day before and they promised 2hr to review my card. Left the car at 9.30 am and at 4pm was not ready for pick up. Please do n I got an appointment the day before and they promised 2hr to review my card. Left the car at 9.30 am and at 4pm was not ready for pick up. Please do not promise a service that you cannot provide. WILL NEVER BRING MY CAR HERE AGAIN More
Change to a different car Great service and amazing people. They all try to make you feel welcomed, they very funny, offer snacks. They really try to make your time there pleas Great service and amazing people. They all try to make you feel welcomed, they very funny, offer snacks. They really try to make your time there pleasant, Jose Alvarado made everything super fast and easy for my Dad and Myself. Thank you to everyone More
My service was excellent! 5 stars Excellent went in to get broken tail light fixed. They didn’t have the kart so they gave me a loaner car sent me on my way while they wanted fir the p Excellent went in to get broken tail light fixed. They didn’t have the kart so they gave me a loaner car sent me on my way while they wanted fir the part. More
Service Department Misses the Mark The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, and almost everything was out. Both powdered creamer and sugar were empty and no water bottles. Powdered creamer is awful, but the container being empty, the sugar being empty, and the fridge that probably is intended to hold bottled water being empty, tells me the customer coffee center is not being restocked or maintained properly. This is not acceptable for any dealership, much less Lincoln. My real beef was that I was charged over $100 to deodorize the AC on a brand new Lincoln in for its very first service. When I brought the car in I told the service writer there was a foul moldy odor coming from the AC, he told me it was a $109 service, and I did sign the service agreement, but I honestly did not expect to pay it. After all, this is a brand new Lincoln, barely weeks old, and the AC smells bad, so it should not be a customer responsibility, at least not the first time. My 2017 MKZ purchased from another Phoenix Lincoln dealer had the same issue and that dealer performed the same service without fee, so I was stunned that it was actually charged on this one. If a brand new Lincoln has foul smelling AC in the first few weeks on the road, that should not be the customer paying, and a different Phoenix dealer has no problem fixing it when they sell a new car. I told the cashier I did not want to pay for this service, but he insisted that I had agreed to the charge and Camelback had performed the service, so he refused to make any adjustment. I told him directly that I would pay the $109 but if I did, I would never return. I used those exact words -- I would not ever return if I had to pay that fee. He did not consult a manager, but decided on his own it was better for Camelback Lincoln to charge me and let a 50 year old with 30 more years of car buying ahead to walk out the door over $109 service. I do not believe it was unreasonable to expect not-moldy-smelling AC during the first two months of owning a new Lincoln, nor do I believe it is unreasonable to expect deodorizing to be complimentary when the foul smell starts so soon after taking delivery. There are other Lincoln dealers in the Valley, and they offer much better service after the sale than this one. More