"I went in to have service done on my Hyundai and started..."
- Dave S.
I went in to have service done on my Hyundai and started walking around the showroom. Amir came up to me and ask how I was doing. He casually started up a conversation and I let him know had a car in for service. He was able to convince me to take a look at newer models and actually kept the price low. I can honestly say that I have not had such a good experience in buying a new car EVER. It was painless and I was glad I walked into the showroom. The Service department as well - Leo was amazing- Thank you. My finance man- walked slowly through the process- I was able to ask plenty of questions - all with answers. The best part- I did not see the Sales Manager ever- did not bother me one time-
Employees Worked With
Amir Kowkabi, Leo ( in Service) Erick Olivas
"Bait and Switch on financing and poor customer care.I..."
Bait and Switch on financing and poor customer care.
I had a written deal with a nice salesman Ryan to purchase a new telluride at 1.9% but I had to wait months until it came in, which was fine, but when it arrived the manager told me he would only sell it at 3.9%. When I tried to explain our agreement he threatened to sell the car to someone else. These are HOT cars so he used that to strong arm me. I will just pay off the car, but completely unethical behavior. I tried to work with the dealership directly to resolve this so I didn’t have to write a bad review, but after more than 5 contacts (phone and email) with the guy in charge of handling customer issues, I got nowhere. He kept promising to have the finance director call me but never happened :(.
I’m very happy with the car, but I definitely would not do business again with this dealership. I have emails that back all of this up.
"This is our fourth car we have purchased at Camelback..."
- Joni and Ralph
This is our fourth car we have purchased at Camelback Hyundai and I must say they’ve never let us down. We have been treated with great care by everyone we met. Thank you to Carlos B. who sold us our latest purchase (2020 Hyundai Tucson) and EricO. in Finance, who was very polite even though I may have seemed a little annoyed, but not at him. Also thanks to John in Service and Carl the Customer Experience Manager; From the moment we arrived, they treated us like family. Everyone was great at their jobs and speaking of great, I don’t want to forget to mention Rick Williams in Auto Service. Rick has been taking care of us with all the Hyundai’s we’ve owned and looking forward to his help with our new purchase. Thanks again for treating us like family.
The Davey’s in Phoenix
Employees Worked With
Other Employees :
Eric Olivas in Finance and Rick Williams - Service Adviser