Camelback Hyundai

Our names are Christina Rauch and Gregory Alford. ....... We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to ....... We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to 3 weeks since the day we bought it because of significant problems it has been having. We have proof of everything. We have been told every single time that they "fixed" the problem........ But the car just continues to have problems........ The check engine light has also come on more than once. We even have a Platinum Warranty that pretty much covers everything in the car. We have been told by 2 separate Mechanics that the car has a condition called "Blowby" and that the car needs an Engine replacement. I have the proof to prove it. Our car is now in their shop for the 7th or 8th time because the check engine light came on again........ They have now told me that the car just needed a Software update this time, they are totally ignoring the fact that 2 other Mechanics have said that we have serious engine issues........ We just want our car fixed, or for them to trade us for a different car. The Loaner car they gave us works beautifully, we just want a car that works like that, that's the least they could do to make up for what we have been through. We are being ignored by the manager there now because he just doesn't seem to care at all. His name is Sawyer. He also referred us to Adam, the Service Manager. He has also stopped caring, it seems like. He just keeps saying he will have it fixed, but they just fix something else everytime. We understand that they don't want to fix our car for the whole time we own it, but, it is absolutely not fair that the car has not gone longer than a couple of weeks without needing to be brought back. It has acceleration problems and shifts rough/weird. It also has bad shocks/struts. They refuse to fix our car correctly, even though we have the Warranty. We have practically begged them to fix it right, but they do not. That car has had so many problems, they even had to replace the turbo because it went bad, they have promised time and time again that they found the problems and fixed it. We cannot handle this anymore. I even lost my job because my work said that our car is too unreliable. Someone needs to make this right, we have already retained a lawyer encase this keeps up, we also will be contacting the news if this continues. Our Lawyer said that the car more than qualifies as a Lemon since they can't seem to fix the car right that many times in such a short period of time. At this point we should have either been given a different car for the trouble or it should have been fixed. The Mechanic at Midas is totally willing to talk to anyone who doesn't believe us. I lost my job for crying out loud, how can that ever be made better?? This has to stop now!!!! Not later!!!!........ Now!!!! There is no way after the car having this much trouble that the culprit is just a Software Update........ No way!!!! We need someone to step up and make this right. We don't deserve this. The car started to have well documented problems way before the fifteen Day Lemon Law Period expired. We want them to be given a fair chance to make this right before proceeding with the Lawsuit and contacting the news. This is the god honest truth and we can more than prove it. We have email after email and text after text showing them promising it's fixed but it's not. This is wrong. Someone needs to step in immediately. More

Don't leave them a phone message. They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I s They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I still haven't heard back from them with an update of when the part will be in. More

I received an email response from Hyundai that my dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. I am willing to wait until prices drop in 2023. EVERY other dealership I contacted, with the same information kindly took my information. The responses were they would be in touch when prices dropped. Kassem's only response to me was an email was "Ma'am that's highway robbery! Good luck. So when the prices drop $2000 next year, I will pay cash elsewhere. More

Avoid the service center at all costs. My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal light system, but they had to order the part and would let me know when it comes in. When they pulled up the car it had a massive scratch through the paint on the driver side passenger door. I made the service advisor and service manager aware of the damage, they sent it to their body shop to be repaired and told me I’d have it back by the end of the week. Well two weeks later they finally say it’s ready to be picked up. I show up AND THERE IS ANOTHER SCRATCH & DENT ON THE SAME DOOR! At this point I’m not about to leave my car in their care a third time to be “fixed” so I ask the service advisor if I can take it to a body shop of my choice to have it repaired and they will cover the cost which he readily agrees would be an appropriate course of action. I immediately took the car to the body shop and sent the estimate over that same day. The service advisor acknowledged he received it and said he would let me know when the check is ready to be picked up to cover the cost. It’s now been 4 weeks and I’ve been ghosted every time I have called. They say a manager would reach out to me but so far I’ve heard nothing. So now it’s been six weeks since my original appointment, my car has been damaged two separate times by this dealership, it’s still currently damaged, and my turn signal still needs to be fixed. 0 out of 10, would not recommend. More