Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Camelback Subaru
Phoenix, AZ
855 Reviews
Camelback Subaru is proud to offer one of the world's hottest brands. The professional sales and service staff, at both auto stores, treat the needs of each individual customer with the utmost concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence and welcome you to the Camelback Family!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 855 reviews
March 31, 2020
Joey was one of the best salesmen I’ve worked with in all the cars I’ve bought. He got back to me on everything I’ve asked and helped a ton to make the deal work. Hope to work with him again in the future. the cars I’ve bought. He got back to me on everything I’ve asked and helped a ton to make the deal work. Hope to work with him again in the future. More
by Djcorder
Employees Worked With
Joseph Gaetano
March 29, 2020
Great place to buy a car Went above and beyond my expectations. Everyone was overly nice and helped us out in every way. Gabe was the greatest to work with. Highly Recommend. Went above and beyond my expectations. Everyone was overly nice and helped us out in every way. Gabe was the greatest to work with. Highly Recommend. More
by jessicacastell7
Employees Worked With
Gabe Hale
March 28, 2020
Kaden provided a fun and professional experience from start to finish. I felt like our business was appreciated and plan on returning for future purchases. start to finish. I felt like our business was appreciated and plan on returning for future purchases. More
by Rhcampos22
March 27, 2020
Joey was such a nice guy! He met with me and my family and was super friendly and nice the whole time. He wasn’t pushy or forceful. He listened to me and what I wanted and delivered! Had some bumps after and was super friendly and nice the whole time. He wasn’t pushy or forceful. He listened to me and what I wanted and delivered! Had some bumps after I left, but I called him and he went above and beyond to help me. Would highly recommend Joey! More
by Antoinette
Employees Worked With
Ali, Joseph Gaetano
March 27, 2020
Camelback has always provided great experiences to my family and me, buying a car can be a difficult situation at other places but they really make the difference at camelback. Rodrigo Pereyra my sales g family and me, buying a car can be a difficult situation at other places but they really make the difference at camelback. Rodrigo Pereyra my sales guy was on top of making sure I walked out with what I liked and he was a pleasure to work with. Ive had 7 VWs now and he really knows about Volkswagen. Also, Randy Ott in Service has been my go to guy in the Service Dept. now for 10 years. I dont go anywhere else cause of these guys! More
by willearagon
Employees Worked With
Randy Ott, Rodrigo Pereyra
March 27, 2020
Joey was super helpful finding what I was looking for and being able to match my budget. I would definitely recommend and would go back! being able to match my budget. I would definitely recommend and would go back! More
by Lauren_laszczak
March 24, 2020
Fast, friendly service My salesman, Kyle Weston was professional, knowledgeable and courteous. He was very easy to work with and made the process smooth from start to finish My salesman, Kyle Weston was professional, knowledgeable and courteous. He was very easy to work with and made the process smooth from start to finish. i would recommend him and would gladly do business with him again. His sales manager, Michael Turcotte, was also a pleasure to deal with and spent a good amount of time chatting with me to make sure my needs were met and that my time was valued. More
by csnomore
Employees Worked With
Michael Turcotte, Kyle Weston
March 24, 2020
Great Used Car Buying Experience Joey was very friendly and personable and provided great customer service. Overall it was a very positive car buying experience from the test drive to Joey was very friendly and personable and provided great customer service. Overall it was a very positive car buying experience from the test drive to the final interaction with finance. Thank you! More
by jepotter17
Employees Worked With
Michael Turcotte, Joseph Gaetano
March 24, 2020
My go to Dealership in the Valley Have been going to Camelback Volkswagen for a very long time. The folks there have always treated me with respect and appreciation of my time. This wa Have been going to Camelback Volkswagen for a very long time. The folks there have always treated me with respect and appreciation of my time. This was no different. Rodrigo did an outstanding job of getting us in a new 2020 VW Tiquan. Hope he stays in this business and goes a long way. I hate to say goodbye to my Passat, but for an old couple like ourselves with 5 grand kids this was the way to go. Our sales manager Joseph was great. He made sure we got what we wanted at a price we could be comfortable with. That's probably the best word that describes this place. Comfortable, feels like some ones home. That might sound a bit cheezy, but its true. Thank you all at Camelback Volkswagen. More
by rene.sanchez
March 21, 2020
I came in to replace my driver side doorhandle that has been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it was due to normal wear and tear from a hand opening the door over 2 years and probably a fault in the manufacturing of that specific doorhandle. When I came in two days ago, they told me the part cost $30, and without even asking me if that price point was okay, went ahead and ordered it for me, telling me I could schedule an appointment for Friday to come in and get it fixed. I came in today for the appointment and had them take my car off my hands, without telling me the price, and let me know it would be many hours before my car was finished due to them being swamped. I walked around for about 20 minutes before coming back to get a quote on the price, which I didn't yet have. He told me it was going to be about $180. I told him I no longer wanted the service as for that price I would just tape the doorhandle and figure it out myself. He left to go "get my car" and came back with the news that they had actually already finished my car (if you Google Subaru car door replacement the average video length is 7 minutes). Instead of charging me on the spot, he then said they would need another 30 minutes to finish their inspection. To me this means he lied about it being done, the mechanic will probably finish what he is working on and then work on my car. When I went to the Subaru in Flagstaff to talk to them about my problem before I returned home to the valley for spring break, they said it seemed like a strange issue that they would probably do for free, complimentary. I am very annoyed that 1) I didn't have a price estimate before hand, 2) they likely lied to me so that they could charge me, in the end half price ($75) for a service I no longer wanted due to not being fully disclosed on the price, and 3) a different Subaru dealership employee told me that he believed a Subaru dealership would do it for free to take care of me being that I owned a Subaru and the problem at hand was a malfunction of the car and not my fault. I am very frustrated and will never go back to this dealership for anything maintenance or car related, but I will still go to the Flagstaff one because they treat me wonderfully. Edit: I wrote the above review while I was in their store. Eventually, I got fed up because I was waiting so long and I decided to speak up. They ended up making the price $55. This number, as it turns out, is actually just what the initial number should have been. This isn't special treatment- they were scamming me before and that price is fair. If service is $150/hour and it takes 7 minutes to do then (7/60)*150 + 30, the cost of the part, is about $53. In the end I stayed in their store an hour and a half and spent $55, which isn't a problem, but it was a headache to get to that point. Dealerships: never again. More
by rjb368
Employees Worked With
Not putting names, just train your employees better.
