Camelback Subaru

Waste of my time I had an appointment at 8am for the airbag recall. When i checked in they confirmed that my appointment was for the airbag, so i went and sat down. TW I had an appointment at 8am for the airbag recall. When i checked in they confirmed that my appointment was for the airbag, so i went and sat down. TWO HOURS later, they call me to the counter to let me know they couldn't work on my car because they don't have the part they need. Really not sure why i had to wait for two hours when my car wasn't even being worked on. Such a waste of time, and now I still have to go back because I need this taken care of. I will be making an appointment at a different location. More

GREAT TEAM AND A PLEASURE TO DO BUSINESS WITH Todd, Frank, Darrek and Elisha were a pleasure to work not only are they a great team but they made the buying experience ALMOST PAINLESS. Additional Todd, Frank, Darrek and Elisha were a pleasure to work not only are they a great team but they made the buying experience ALMOST PAINLESS. Additional praise to Elisha she was great explaiing the Subaru paperwork and the additional protection packages. PS she deserves a raise. Frank and Darrek went over and above to find my 2018 Outback from another dealer and MADE everything happen in a timely manner. Jarvis was incredibly fast with the paperwork and was a pleasure to deal with. More

Easy and pleasant experience I enjoyed the experience with Allen and Michael. Allen made sure that I was able to take a look at all of the potential vehicles I was interested in, I enjoyed the experience with Allen and Michael. Allen made sure that I was able to take a look at all of the potential vehicles I was interested in, without making me feel like I was taking up his time, and he did a great job of showing and explaining all of the features of the vehicle I finally selected. Both Allen and Michael were easy to work with, and I never felt pressured into making decisions I wasn't comfortable with. Overall it was a pleasant experience. More

Outstanding service! The service was excellent. Best car buying experience I’ve had. I love my Outback!!! Kris was very down to earth and answered all my questions thoroug The service was excellent. Best car buying experience I’ve had. I love my Outback!!! Kris was very down to earth and answered all my questions thoroughly. More

Phenomenal customer service!!! Thank you to this entire dealership! From Todd Mitteness, to Thomas Swiech, to Scott Rowell, to leadership's Frank Galtieri and Bill Rudzinskas, ALL o Thank you to this entire dealership! From Todd Mitteness, to Thomas Swiech, to Scott Rowell, to leadership's Frank Galtieri and Bill Rudzinskas, ALL of you have been superior in every way. THANK YOU for all you do so well!! You are making a difference every day! With great appreciation to all. More

Wonderful used car buying experience I want to start out with, I hate the stress of buying cars. After looking across the Country for a 2015 Passat TDI in Titanium Beige with beige inter I want to start out with, I hate the stress of buying cars. After looking across the Country for a 2015 Passat TDI in Titanium Beige with beige interior and finding only 6 or 7 available, I flew from East Tennessee to Phoenix to purchase the car. I made the purchase through USAA car buying service. I contacted Jermel Parson, Sales Rep. He was so helpful. We made arrangements on line and on the phone. He picked me up at the airport. Jermel is professional, patient, friendly, and helpful. I would deal with him again. I drove 1850 miles home over the next 2 days. The car was like a new car. Of course, it only had 22,000 miles on it. That is the main reason we travelled to Camelback VW to buy the car. It had the lowest miles we could find a that time, at the best price. The vehicle was as described. My car wash guy remarked it looked like a brand new car. More importantly, my wife loves it. Whew! Jarvis Newman, Business Manager, completed the deal and very patiently, guided me through the process. Jarvis was professional, courteous, and friendly. He took the time to go over every part of the transaction and answer all of my questions. I'd been traveling since almost midnight and I was more than a little worn out. That's when I get a little goofy and my senseless humor rears up. Jarvis suffered through in good humor and we completed the deal. I feel Jarvis went beyond the average requirements and really took care to help us come to a mutually beneficial transaction. This was one of the best major purchase encounters I have experienced. Thank you Jermel and Jarvis for all you did. Keep smiling, Mike More