Camelback Subaru

Great service Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not on Camelback Subaru has a great service department. The waiting room is pleasant to sit in and they come and get you when your vehicle is ready. Not only do they repair your vehicle efficiently but they are very pleasant and wash your vehicle before you leave. I like my Subaru a lot. However, the gas mileage is disappointing. Even on a trip I only get 26 miles/gallon. More

Sold car to someone else after I left a $1000. deposit Salesperson, (Jesse Hernandez) and I agreed on a price for a used 2015 Subaru. I gave all personal information that was needed for a $1000.00 deposit, Salesperson, (Jesse Hernandez) and I agreed on a price for a used 2015 Subaru. I gave all personal information that was needed for a $1000.00 deposit, plus credit check. I received an email congratulating me on my new Subaru Outback; I never heard from them again. When I finally, after 3 days, was able to connect with one of the managers, (Robert Cooper), he told me the car was sold to someone else. I followed up with emails to the company owner (Joe Esposito), Manger (Gema Perry), Manger (Andrew Dalrynple), Salesman ( Jesse Hernandez), Sales manager ( Robert Cooper). No one has responded to me. More

Salesman Kris Patel Was Very Professional Salesman Mr. Kris Patel was very responsive and professional, even though we did not buy a Subaru. He provided his best price immediately without any Salesman Mr. Kris Patel was very responsive and professional, even though we did not buy a Subaru. He provided his best price immediately without any haggling, and then followed up both to see if we had any questions and to let us know about the 63-month 0% financing. Ask for Kris, and whether or not you buy a vehicle from him, you will not be disappointed with the attention he will give you. Through no fault of Kris, we were not able to get a price that would convince us to buy a Forester. Thanks for your efforts, Kris. More

Spot delivery scam I was scammed, spot delivery. They will not return my down payment and are very angry I would not sign a 23% interest loan. Would like MY down paymen I was scammed, spot delivery. They will not return my down payment and are very angry I would not sign a 23% interest loan. Would like MY down payment back, it was their fault, not ours. Promised too much, couldn't deliver. Too bad their egos don't match their character, the right thing to do is return the customers money as you failed. Regina couldn't come out of her office to speak to us. Ill assume her embarrassment kept her behind the door. I see how these people are good for business, they rob the public and put it in the company account. Not a good way to make friends. More

Disorganized Beyond Belief! This Subaru dealer is just unbelievably disorganized. We called and were told they had 4 used Foresters in stock. We arrived 30 minutes later, and o This Subaru dealer is just unbelievably disorganized. We called and were told they had 4 used Foresters in stock. We arrived 30 minutes later, and our salesman could only find one, which was in pretty bad condition. We went across the street to the Hyundai dealer, and during a break between test drives I checked Autotrader.com and saw a Forester listed that met our needs, and it was listed at Camelback Subaru (where we had just been). I sent an inquiry and almost instantly received a call from the internet sales manager, who confirmed that the car was in stock, and that "he was looking at 4 used Foresters right now". We finished up at Hyundai and went right back to Camelback Subaru. You guessed it, nobody could find the 4 used Foresters, and the car we had called about had been sold "first thing this morning". We ended up buying a Honda. More

AVOID THIS DEALER Todd hayes service manager needs to be replaced. I had some work done and I had some concerns with the way some stuff was put back together. So asked Todd hayes service manager needs to be replaced. I had some work done and I had some concerns with the way some stuff was put back together. So asked Todd after his service advisor tried to give me the run around. Would you have touched this part during my last repairs because it just flew off on the freeway. His response maybe I did maybe I didn't but you can't prove it. Sorry buddy but I did prove it to subaru. They ended up paying for your mistakes. The same one i was trying to explain to you when you walked away from me in middle of conversation. Manager please. Berkshire Hathaway group needs to step in and see your bad for business. Go to peoria subaru or Chandler superstore they are way nicer and treat people way better. Trust me I've been to all three this one is the worst. I've never seen this kinda shady service at any dealer. And I currently use 3 different car dealers to maintain my cars. This dealer sucks. More

YoYo Finance! All of the horror shows of a car-buying experience can be found here. I made a deal on a 2017 Passsat SE in October of 2016. I spent over four h All of the horror shows of a car-buying experience can be found here. I made a deal on a 2017 Passsat SE in October of 2016. I spent over four hours at the showroom. They paid for lunch, but I don't get paid to sit at a car dealership cooling my heels. When I asked them to match the Internet deal, they gave me a song and dance and then had me sign an agreement to purchase at the advertised price. I left the dealership with the car, assuming we had a genuine deal. Until the finance person called me back two days later because the deal fell through. Suddenly a zero down deal meant a down payment. After speaking with a couple of people, I was assured it would be worked out, and someone would call me back. I went about my business. A few days later, they are wondering why I never brought the car back to make a new arrangement. I brought it back, all right, and took my old car back. Yo-yo finance, or spot delivery, is typical of unsavory dealers. The FTC has already filed lawsuits against several California dealers for such questionable practices. What surprises me is the Camelback VW and other former Van Tuyl dealerships are now owned by Warren Buffet's Berkshire Hathaway, as part of an $8 billion deal. I expected better of Buffet, or maybe they just don't care. More

Worst Customer Experience I set an appointment on a Tuesday morning after striking out on Saturday for a fully upgraded Impreza limited because the sales rep, Dale, said that w I set an appointment on a Tuesday morning after striking out on Saturday for a fully upgraded Impreza limited because the sales rep, Dale, said that was the best day to get a deal. This time around it was a totally different experience. Even though I was looking at a model 2 tiers lower, there was no test drive or formalities. I was immediately asked to just fill out my information to pull credit. Dale came back with the finance manager, who did not introduce himself. According to their finance manager, who would not give me his name or card (6'3" with brown hair. Probably late 40's), "online prices are not real", "Kelly Blue Book is wrong with evaluations and purchase prices because they have so many variables", "consumer research does not matter because he works in the car industry", and his "cell phone bill is higher than $300/mo, so don't expect anything close to that over 72 months on any Subaru." Subaru Camelback also "does not negotiate more than $20/month lower because dealerships do not make money on new cars...or even used cars. Only service" That also would need his General Managers approval. Dale also said he'd "fight for me", but just sat back not saying a word, drifting off into space the whole time. Poor service. Very unprofessional. The price quoted was also the same price they quoted for the fully loaded Limited Impreza three days prior. The worst part was probably the finance manager unleashing insults about other Subaru dealerships in the area as well as any car that isn't a Subaru (including the Volkswagen and Mazdas he sells), and how he hates the internet. He brought up the cell phone price multiple times. I pay $80/mo for unlimited so if he is paying $300+/mo I feel bad for him, or he is a liar. I was able to have the experience I wanted at one of the dealerships he insulted. More

Camelback Subaru made purchasing a new car pleasurable. I came in with questions about a new car. My salesmen, Sam and Todd were very helpful. They answered my questions, never made me feel rushed, and didn I came in with questions about a new car. My salesmen, Sam and Todd were very helpful. They answered my questions, never made me feel rushed, and didn't resort to "high pressure " sales techniques. The sales manager gave me an excellent deal. I wish all car dealers were this good' More

Volkswagen parts and services were very professional and their work was exceptional, I recommend to anyone owning a Volkswagen. Mark M. Was very friendly and pro parts and services were very professional and their work was exceptional, I recommend to anyone owning a Volkswagen. Mark M. Was very friendly and professional and had my best interest as the customer in mind. More