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Camelback Volkswagen
Phoenix, AZ
23 Reviews
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Showing 23 reviews
February 23, 2024
I have purchased 3 Volkswagen vehicles from this dealership and just helped my best friend purchase his 2024 Volkswagen Tiguan from here! They are outstanding, honest, fair, and straight forward. Th dealership and just helped my best friend purchase his 2024 Volkswagen Tiguan from here! They are outstanding, honest, fair, and straight forward. This is my home dealership! 10/10 recommend!! PS. Ask for Austin in sales he’s super helpful and a great guy! More
by Carson Long
Employees Worked With
Austin
Helpful January 31, 2024
The absolute worst service I have ever received. My son originally took his car to the dealership for service back in November for an oil change and tire rotation. Fast forward to January, three of My son originally took his car to the dealership for service back in November for an oil change and tire rotation. Fast forward to January, three of the tire lug nuts fell off while he was driving, thankfully the other two was still in place to avoid the tire from completely being removed (see pic). We took some of the bolts from the other tires to screw it to the damage tire so that he could drive it down to the dealership. Upon his arrival, he spoke to two Advisors (Justin and Myles), he show them the picture of what happened and neither of them showed concerns or empathy towards the situation. Their response was 'that not our fault, there's nothing we can do and refused to even go outside to examine the vehicle'. I'm certain, if it was under different circumstances where they could make money, they would be running to service the vehicle ASAP. What bother me the most, is from the advisor 'Myles' he made an accusation and stated, 'someone must have taken the lug nuts off for it to damage'. What also was concerning, with lack of respect was the way he spoke to us, playing on his phone, and made zero eye contact while he was talking to us (where I come from that's bad customer service). When we as a customer take our vehicle in, we are trusting the trained professional for their service and expertise to get the job done correctly, I believe as a paying customer, we deserve that. After 30 mins of auguring with the Justin, he finally decided to take my vehicle and have it checked. After two days of the car being in the shop, they fixed it free of charge (which I assumed finally realizing they were at the wrong). However, it didn't end there, when I picked up the car, they had the audacity to provide me a tech recommendation, and stated I need the following items repaired totaling over $3,000 (see pic). They are a bunch of crooks!!! I understand every business needs to make money, but please do it professionally with integrity. At this moment, they lost me as a customer, I no longer trust their advice or service. Drive the extra miles and go to Lunde VW Peoria, or anywhere else but Camelback VW. BTW... Myles needs additional training on customer service. More
by Dnguyen7072
Employees Worked With
Justin and Myles
January 25, 2024
Randy Ott, our service manager has kept our two VW's in mint condition for 20 years! Their excellent service keeps us coming back! Never a problem...perfect every time! Dog friendly, too! mint condition for 20 years! Their excellent service keeps us coming back! Never a problem...perfect every time! Dog friendly, too! More
by slobbertowel
Employees Worked With
Randy Ott, Isaak
December 11, 2023
I purchased a used SUV from Camelback VW/Subaru this week. The staff was professional & my experience STARTED out good, but overall I am very dissatisfied with the whole buying experience at this dealer week. The staff was professional & my experience STARTED out good, but overall I am very dissatisfied with the whole buying experience at this dealership. During the test drive I discovered there was something wrong with the 3rd row seat that would not go down flat. When we agreed on a purchase price, my salesman Shonn assured me that the Service dept would take care of the 3rd row seat immediately before I left. He led me to believe that it was being fixed as I was waiting & signing all the paperwork (for 2 hours). When I finished at 6pm Shonn handed me the keys and told me the 3rd row seat was not able to be fixed and the service dept was closed so I couldn't ask them any questions. "No worries," he said. "just come back anytime and we'll fix it." This was very upsetting to me because I live 2 hrs away in Northern Az. I never come to Phoenix. I was very irritated realizing that there is a chance that he purposefully withheld this information so he wouldn't jeopardize the purchase of the car. And he was right. If I had been told this information on the spot, I probably would not have purchased it. I had to spend the night to wait for service dept to open @ 7am. It took them all of 5 minutes to tell me it was not an easy fix and they would have to order parts and I would have to make 2 future appointments. This was most likely information that my sales guy knew the night before. Thankfully the vehicle is still under its 3yr warranty and I can attempt to take it to a Ford dealership near me. But in the meantime while I wait for parts to be ordered, etc, I cannot use most of the cargo space in my new car 🙄 which is incredibly inconvenient for me. More
by Azhotmom
Employees Worked With
Tyshonn
November 17, 2023
Awful quality control. Didn’t replace my coolant cap after service. Tools left under the hood. Suggested replacement parts without looking at them (brand new part). Suggest Didn’t replace my coolant cap after service. Tools left under the hood. Suggested replacement parts without looking at them (brand new part). Suggested replacement of serviceable parts, at significant expense. More
by Hyg22
Employees Worked With
Chris
October 01, 2023
Buyer Beware ( I would leave a ZERO if I could; not a choice) After a diligent online and telephone search, Camelback VW quoted the best price for a new car we planned to buy. Before leaving for th choice) After a diligent online and telephone search, Camelback VW quoted the best price for a new car we planned to buy. Before leaving for the dealership, I questioned the sales rep again; this monthly price includes everything, and the response was YES. On my way, I contacted my previous salesperson at VW North Scottsdale. I told him I got a better price at Camelback and would purchase the new car from them. However, I would still buy the service agreement from North Scottsdale, VW. My husband kept telling me to wait; it was not over. We sat down, filled out the paperwork, and submitted for the credit inquiry. The manager steps over to the cubicle after a two 1/2-hour delay. Here it comes, "Oh, I am so sorry, your address was incorrectly placed in the system. It was put in as Alaska; a sales tax was never included." I called xx; they had our paperwork for two 1/2 hours. They wanted us to come in and figured we would still buy the car. NOPE, they tried this trick on the wrong person. I stood up, and we walked out. While leaving, I told the salesperson how I felt since I had mentioned on our first phone call how they played with numbers last time and would not stand for that. At that point, to be a good business and honor their quoted price, if indeed not intentional, they should have picked up the couple thousand $$ that was "inputted" incorrectly. I will NEVER call them again as I research my new cars. We are a VW family, and they lost our potential business permanently. After this incident, I contacted the dealership where I purchased my previous vehicles. Again, buyer beware. The sales tax money will actually roll into my payment, but I would recommend that you confirm your loan terms and interest rate before signing the documents. Do not go into a car purchase indicating how much you want the monthly payment; you want to negotiate the final price and then back into the monthly payments. Dealerships can play with numbers and interest rates to fix that figure, but you may be paying more. Ironically, the car I now own is the same one on the Camelback lot, which was transferred to another dealer. More
by SKH
Employees Worked With
Austin Flores
July 19, 2022
Lies and deceptive practices I would steer clear until he’s gone. Was confronted with the facts multiple times and kept skirting around it. Wasting his employees time and mine as well. he’s gone. Was confronted with the facts multiple times and kept skirting around it. Wasting his employees time and mine as well. More
by TerranJS
Employees Worked With
Steven Porter
January 29, 2022
Dave Seger was terrific to work with. Buying Dave Seger was terrific to work with. Buying experience was done basically online and then completed very easily when I was able to in person. H Dave Seger was terrific to work with. Buying experience was done basically online and then completed very easily when I was able to in person. He understood what I was looking for and the terms I wanted.and he made it happen! Camelback VW is an amazing dealership. More
by gsw82008
Employees Worked With
David Seger
