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Camelback Volkswagen

Phoenix, AZ

Overview
Reviews
Vehicles
4.4
148 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 148 reviews

March 26, 2026

Service was done in a timely manner, I was notified about progress and car performance so far, is great. More

by RBa7834849
Recommend Dealer
Yes
Employees Worked With
Ian Wooley
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear your service visit went smoothly and that you were kept informed throughout the process. It’s great knowing everything was completed in a timely manner and that your vehicle is performing well. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Efficient It was efficient, but I was a little off put by the credit card surcharge and the poor quality car wash More

by djgallag
Recommend Dealer
Yes
Employees Worked With
Alexander
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear your visit felt efficient overall and appreciate you sharing additional feedback about your experience. It’s great knowing the service met your expectations in key areas, and your comments are noted as part of ongoing improvement efforts. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Managers were able to help a special request no extra charge Everyone was very helpful and friendly More

by AMYWILLIAMS32260
Recommend Dealer
Yes
Employees Worked With
Several people but service writer was Beth
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team was able to assist with your request in a helpful and supportive way. It’s great knowing everything went smoothly during your visit. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Got 54k mile service, coolant and windshield wiper fluid not topped off , wasn't told about o ring needing to be fixed asked about 10 times for my tires to NOT be rotated as they're brand new and they were. More

by Rubyred427
Recommend Dealer
No
Employees Worked With
Beth
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to provide thorough service and clear communication so customers feel confident in the care their vehicle receives. Our team is committed to reviewing concerns carefully and improving accuracy, transparency, and attention to customer requests. Feedback is important as we continue working to enhance the overall service experience. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 26, 2026

Treated my nephew and first time car shopper with respect and understanding. They made it smooth and easy to complete the transaction. More

by CODYBARDEN
Recommend Dealer
Yes
Employees Worked With
Joe, Brian and Cheyenne
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team was able to provide respectful and supportive service throughout the process. It’s great knowing everything went smoothly for your first-time car shopper. We appreciate your feedback and look forward to assisting you again in the future.

March 25, 2026

Good customer service Done ? ? The employees were very helpful And the service was good it just took lo long More

by yamasakigerardo405
Recommend Dealer
Yes
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience with the team and that the service met your expectations overall. It’s great knowing the staff was helpful throughout your visit. We appreciate your feedback and look forward to assisting you again in the future.

March 25, 2026

Excellent service and completed in the time I was told the service would take. Rebecca kept me informed of progress as I waited. More

by 4DONALDK9
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the service was completed within the expected timeframe. It’s great knowing you were kept informed throughout your visit. We appreciate your feedback and look forward to assisting you again in the future.

March 25, 2026

Chris always helps and is very professional. He explains the issues at hand. He is quick on trying to get us in and out. Very positive attitude. Will always use Chris. More

by JOSIEVALENCIA1986
Recommend Dealer
Yes
Employees Worked With
Chris Parker
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the support provided made your visit smooth and efficient. It’s great knowing the communication and service met your expectations. We appreciate your feedback and look forward to assisting you again in the future.

March 25, 2026

Friendly and efficient. They offered exactly what my vehicle needed and helped me understand the maintenance required. More

by duplessiej
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the service team was able to clearly explain your vehicle’s needs. It’s great knowing the visit felt efficient and helpful from start to finish. We appreciate your feedback and look forward to assisting you again in the future.

March 25, 2026

Camelback Subaru is quick, efficient, and very clean. Dejon provided excellent customer service, he clearly explained what was happening and answered all of my questions. More

by Denise.wilson831
Recommend Dealer
Yes
Employees Worked With
Dejon
Report | Print
Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team provided clear communication and strong support throughout your visit. It’s great knowing the service felt efficient and well handled from start to finish. We appreciate your feedback and look forward to assisting you again in the future.

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