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Camelback Volkswagen
Phoenix, AZ
148 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 148 reviews
Verified Customer
March 25, 2026
It was great. Helped me get he car I want and the financing wasn't a pain like it usually is. Ryan was helpful and knowledgeable Helped me get he car I want and the financing wasn't a pain like it usually is. Ryan was helpful and knowledgeable More
by J_GARRA
Employees Worked With
Ryan
March 25, 2026
Excellent customer service! Always feel like an important customer by my service advisor, Chris, and General Manager, Frank. Always, with every visit over the past 10+ years…. Always feel like an important customer by my service advisor, Chris, and General Manager, Frank. Always, with every visit over the past 10+ years….!!!! More
by SUSAN.RICHWINE
Employees Worked With
Chris Parker, Frank GM
March 24, 2026
My experiences with the dealership have always been great. Any questions I have they take the time to explain everything. It is the only place I go to for car repairs. great. Any questions I have they take the time to explain everything. It is the only place I go to for car repairs. More
by MCRUIZ10
Employees Worked With
Iain
March 22, 2026
Overall good. Couple instances with Joe where I needed to remind me I was his only priority in this very expensive and emotional purchase Cheyenne in finance was o Couple instances with Joe where I needed to remind me I was his only priority in this very expensive and emotional purchase Cheyenne in finance was overall pretty good. But could be standofish and not listen to my requests not to pursue any add on purchases More
by ewells6
Employees Worked With
Joe
March 22, 2026
They werent able to complete the services I scheduled even tho they had the car from 8:50am-5:45pm. I live 70 miles from the dealership. 140 miles round trip. And they didnt offer anything as compensatio even tho they had the car from 8:50am-5:45pm. I live 70 miles from the dealership. 140 miles round trip. And they didnt offer anything as compensation for not completing services they agreed to complete at drop off. They lied to me about why they couldn't complete them stating that they had to work on the warranty. But warranty and service are 2 separate departments and they could have detailed it while they were on the phone working on the other part. Only the oil change was done. I dont appreciate being lied to about why the detail wasnt done. More
by Jessy91888
October 27, 2025
DO NOT BUY A CAR HERE. DO NOT TRUST WHAT THEY SAY. I purchased a used vehicle from Camelback Volkswagen, and my experience has been nothing short of a nightmare. From th DO NOT TRUST WHAT THEY SAY. I purchased a used vehicle from Camelback Volkswagen, and my experience has been nothing short of a nightmare. From the very beginning, I made it clear that safety was my number one priority. Despite that, Steve Porter (Sales Manager) lied, downplayed, and embellished details about the vehicle’s prior service history, minimizing serious safety concerns. Within three weeks of ownership, the vehicle had to be brought into their service department for repairs. While the car was being worked on, I went to the Sales department to discuss my options. Paul Valentino told me that Steve Porter was the GM (which was false according to their own website) and claimed that they had gone through every possible issue and scenario in detail before the sale — another lie. When I calmly said I just wanted to be treated like a human being and explained that I’m not a “car guy,” Paul Valentino actually said to me, “Don’t play that xxxx with me.” Never in my life have I been treated so disrespectfully, especially after making one of the larger purchases most people make in their lifetime. If you care about your safety, your family, or being treated with basic honesty, please stay far away from Camelback Volkswagen. Everything bad you’ve ever heard about car dealerships — this place embodies it. They do not care about their customers, only about the sale. More
by jesseg
Employees Worked With
Steve Porter, Paul Valentino
