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Camelback Volkswagen

Phoenix, AZ

Overview
Reviews
Vehicles
4.1
83 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 83 reviews

April 05, 2026

No thanks. Not my job. No thanks. Not my job. No thanks. Not my job. More

by fearnow1373
Recommend Dealer
Yes
Employees Worked With
Chris Parker
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Apr 13, 2026 -

Camelback Volkswagen responded

Your feedback is incredibly valuable to us. We understand your experience may not have met your expectations, and we appreciate you sharing your perspective. At Camelback VW, we strive to provide excellent service to every customer who walks through our doors. We recognize that there are always opportunities for us to improve our approach and better serve our community. Your input helps us identify areas where we can enhance our customer experience and ensure that everyone feels valued and supported throughout their visit with us.

April 03, 2026

Efficient and friendly. Check in as seamless and quick. The service was completed in a timely manner and informed of upcoming maintenance that may be needed on my break pads More

by HILARY.OBRYAN
Recommend Dealer
Yes
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Apr 10, 2026 -

Camelback Volkswagen responded

We are glad to hear about your positive experience with our team. It's wonderful that you found our check-in process smooth and appreciated the timely completion of your service. We're also pleased that our team provided helpful information about potential brake pad maintenance to keep you informed about your vehicle's needs. We understand your concern about the unusual smell in your vehicle's interior and will share this feedback with our service team to ensure we maintain the highest standards for vehicle care during service visits.

April 02, 2026

They're always attentive and professional. I always receive excellent service They've been my dealership since 1996. More

by tavant0
Recommend Dealer
Yes
Employees Worked With
Mark in service
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Apr 10, 2026 -

Camelback Volkswagen responded

We are absolutely thrilled to hear about your wonderful experience with our team. Your loyalty since 1996 means the world to us, and we're honored to have earned your trust over all these years. It's heartwarming to know that our commitment to providing attentive and professional service continues to meet your expectations. Long-term relationships like yours are what drive us to maintain our high standards every day. Thank you for choosing Camelback VW as your trusted dealership for nearly three decades.

April 02, 2026

Chloe was fabulous! It was an easy and seamless service visit. She kept in communication and I always knew what was happening. More

by RAEGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe
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Apr 10, 2026 -

Camelback Volkswagen responded

We are utterly delighted to hear about your wonderful experience! Your feedback about receiving excellent communication and having such a smooth, effortless service visit means so much to us. Knowing that you always felt informed throughout the process shows our team delivered the quality care we strive for. We truly appreciate customers like you who take the time to share their positive experiences at Camelback VW.

April 01, 2026

Shayna was informative, kind, and friendly. She was thorough in letting me know what I had available with my warranty More

by JONES.DARLENEA14
Recommend Dealer
Yes
Employees Worked With
Shayna
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Apr 10, 2026 -

Camelback Volkswagen responded

Your review is appreciated! We're thrilled to hear about your wonderful experience with our team member who provided such helpful and thorough service. It's wonderful that you found her to be informative and kind while explaining your warranty options in detail. At Camelback VW, we take pride in ensuring our customers feel well-informed and supported throughout their visit. Your feedback about the friendly and comprehensive service you received truly brightens our day and motivates our entire team to continue delivering exceptional experiences.

April 01, 2026

Chris was great. Got me set up my car in for service and answered all my questions! More

by johnrk2511
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 10, 2026 -

Camelback Volkswagen responded

We are honored to hear about your positive experience with our service team. It's wonderful that you received excellent assistance getting your vehicle set up for service and had all your questions thoroughly answered. Your feedback about the helpful and knowledgeable support you received means a great deal to us. We truly appreciate you taking the time to share your experience at Camelback VW and look forward to continuing to provide you with outstanding service.

March 31, 2026

KZ was great, dug in to understand what we were looking for and helped us look at a few options even from a sister store down the road. Very relatable and educational. Great experience. More

by SHANE.HUGHES00
Recommend Dealer
Yes
Employees Worked With
KZ
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team took the time to understand your needs and explore the right options. It’s great knowing the process felt informative and supportive throughout. We appreciate your feedback and look forward to assisting you again in the future.

March 30, 2026

Mark took great care of my car. Kept me informed all the way through the process. More

by KAY MAGNUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that your vehicle was well taken care of throughout the process. It’s great knowing you were kept informed every step of the way. We appreciate your feedback and look forward to assisting you again in the future.

March 29, 2026

Was good, after spending 3. 5 hours the problem was not solved Hope you can solve the problem on Wednesday More

by chefrene
Recommend Dealer
Yes
Employees Worked With
Beth Austin. She did a great job, but the problem with the loud speaker wasn't solved I will bring my car on Wednesday
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Apr 17, 2026 -

Camelback Volkswagen responded

We appreciate you sharing your experience and understand the importance of getting everything resolved as expected. Our team remains committed to addressing concerns and working toward a complete solution. We look forward to assisting you further and ensuring everything is taken care of.

March 29, 2026

I eagerly anticipate the day when I finally pay off my lease and acquire a different vehicle. After four Volkswagens, it’s high time for a complete change in my car. More

by sebastianr83
Recommend Dealer
No
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Apr 21, 2026 -

Camelback Volkswagen responded

We strive to provide a positive and rewarding experience throughout every stage of ownership, from purchase through the life of the vehicle. Our team is committed to continuously improving the level of service and support we provide. Feedback is valuable as we work to better meet the needs and expectations of our customers. Please contact Steve Porter, our Sales Manager, at 602-847-8538 for further assistance.

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