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Camelback Volkswagen

Phoenix, AZ

Overview
Reviews
Vehicles
4.1
83 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 83 reviews

March 28, 2026

Professional, provided more knowledge than I knew about my car for the hot weather. Super helpful. More

by RYANROBERTHALL
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the information provided was helpful and informative. It’s great knowing the support you received added value to your visit. We appreciate your feedback and look forward to assisting you again in the future.

March 28, 2026

We have had an ongoing issue with our car and they refuse to even try and help. More

by STEWARTROBERT52
Recommend Dealer
No
Employees Worked With
Rebecca Claxton
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to support our customers by addressing vehicle concerns in a thorough and professional manner. Our team is committed to reviewing each situation carefully and working toward appropriate solutions whenever possible. Feedback is important as it helps us continue improving the level of care and service we provide. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 28, 2026

Slow, non listening, terrible communication, didn't fix everything. I asked them to replace the fuel pump and the relay they did neither! More

by s818man
Recommend Dealer
No
Employees Worked With
Chris
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to provide efficient service and clear communication while ensuring all customer repair requests are properly addressed. Our team is committed to carefully reviewing concerns and working to improve accuracy and the overall service experience. Feedback is appreciated as it helps us continue strengthening our processes. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 28, 2026

It look 4 hours before my car was even looked at. This happens often when bringing my car in for service. Why even make an appointment? One time, it was even kept overnight before looking at when ma More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
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Apr 20, 2026 -

Camelback Volkswagen responded

We understand how important it is for service appointments to be handled in a timely and organized manner. Our team is committed to improving scheduling efficiency, communication, and the overall customer experience. Feedback like this is taken seriously as we continue working to enhance our processes and better serve our customers. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 28, 2026

Purchased a 22 vw atlas se with tech 60k miles and a 3 year warranty traded them my 2018 Audi q5 on march 27th and by the 30th I had messaged them about multiple issues from mechanical defects to electric More

by JADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve porter/Mylene Arias
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to ensure every customer feels supported after their purchase and that any concerns are addressed in a professional and timely manner. Our team is committed to reviewing reported issues carefully and working toward fair and appropriate solutions. Feedback is important as we continue improving both our sales and post-sale experience. Please contact Steve Porter, our Sales Manager, at 602-847-8538 for further assistance.

March 27, 2026

Thanks Done Don't count on me completing a future survey, because it has used too much of my time and I might rethink my rating More

by S_bunyard
Recommend Dealer
Yes
Employees Worked With
Beth at Subaru
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Apr 17, 2026 -

Camelback Volkswagen responded

We appreciate you taking the time to share your experience and understand your concerns about the time involved. Feedback like this is important as it helps improve the overall process moving forward. We value your input and remain committed to providing a better experience in future visits.

March 27, 2026

I brought my car in to have a software module replaced. Eddie was very communicative. I was offered a loaner car since the car was at the dealership for a week. Upon return to pick up the car, the transiti More

by shaunalu
Recommend Dealer
Yes
Employees Worked With
Eddie in the service department.
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the process felt smooth from start to finish. It’s great knowing the communication and support helped make your visit more convenient. We appreciate your feedback and look forward to assisting you again in the future.

March 27, 2026

Easy and convenient Alex explained everything that was going to get done with my car very clearly. More

by NBENDROFF
Recommend Dealer
Yes
Employees Worked With
Alexander
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear your experience was easy and convenient and that everything was clearly explained throughout your visit. It’s great knowing the process felt straightforward and well communicated. We appreciate your feedback and look forward to assisting you again in the future.

March 27, 2026

Alexander was helpful, knowledgeable with obvious care and expertise regarding m Tiguan. Excellent customer service! Great follow up. Will definitely return! More

by XANDERJCLEMENTS
Recommend Dealer
Yes
Employees Worked With
Alexander
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the support provided gave you confidence in your visit. It’s great knowing the service and follow-up met your expectations. We appreciate your feedback and look forward to assisting you again in the future.

March 27, 2026

30K mile checkup went well. A little pricey and I don’t think they applied my coupon. I didn’t see a discount listed on the receipt. More

by Lbieler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear your visit went well and appreciate you bringing this to our attention. Our team is committed to providing clear and accurate service, and we welcome the opportunity to review any concerns. We look forward to assisting you further and ensuring everything is addressed.

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