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Camelback Volkswagen

Phoenix, AZ

Overview
Reviews
Vehicles
4.1
83 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 83 reviews

March 27, 2026

Great service, fair prices Friendly staff I am always amazed that they require you to say that in more words More

by Bob Boston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team provided friendly service and fair pricing throughout your visit. It’s great knowing everything met your expectations. We appreciate your feedback and look forward to assisting you again in the future.

March 27, 2026

Excellent communication and service. Ian kept me informed every time the estimated completion time or date changed. More

by JENNIFER.A.BAKER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the communication helped keep you informed throughout the process. It’s great knowing the service met your expectations from start to finish. We appreciate your feedback and look forward to assisting you again in the future.

March 27, 2026

This was my second visit for the same problem the 2nd time was a lot better than the first time. More

by ANGELGRANILLO82
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 17, 2026 -

Camelback Volkswagen responded

We appreciate you sharing your experience and are glad to hear your most recent visit showed improvement. Our team remains committed to providing consistent and reliable service each time you visit. We look forward to continuing to support you moving forward.

March 26, 2026

This is my 4th purchase from this dealership. Sales and service are easy to work with--and friendly. More

by PIERCE.MARYANN
Recommend Dealer
Yes
Employees Worked With
Todd, Tyler, Tu, Lenny
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team was able to provide respectful and supportive service throughout the process. It’s great knowing everything went smoothly for your first-time car shopper. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Ryan was very polite and got things done quickly. Which I like Everything went well More

by ABBYPEAR0
Recommend Dealer
Yes
Employees Worked With
Ryan Rooney
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that everything was handled efficiently during your visit. It’s great knowing the service met your expectations from start to finish. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Service was done in a timely manner, I was notified about progress and car performance so far, is great. More

by RBa7834849
Recommend Dealer
Yes
Employees Worked With
Ian Wooley
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear your service visit went smoothly and that you were kept informed throughout the process. It’s great knowing everything was completed in a timely manner and that your vehicle is performing well. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Efficient It was efficient, but I was a little off put by the credit card surcharge and the poor quality car wash More

by djgallag
Recommend Dealer
Yes
Employees Worked With
Alexander
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear your visit felt efficient overall and appreciate you sharing additional feedback about your experience. It’s great knowing the service met your expectations in key areas, and your comments are noted as part of ongoing improvement efforts. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Managers were able to help a special request no extra charge Everyone was very helpful and friendly More

by AMYWILLIAMS32260
Recommend Dealer
Yes
Employees Worked With
Several people but service writer was Beth
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team was able to assist with your request in a helpful and supportive way. It’s great knowing everything went smoothly during your visit. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Got 54k mile service, coolant and windshield wiper fluid not topped off , wasn't told about o ring needing to be fixed asked about 10 times for my tires to NOT be rotated as they're brand new and they were. More

by Rubyred427
Recommend Dealer
No
Employees Worked With
Beth
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to provide thorough service and clear communication so customers feel confident in the care their vehicle receives. Our team is committed to reviewing concerns carefully and improving accuracy, transparency, and attention to customer requests. Feedback is important as we continue working to enhance the overall service experience. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 26, 2026

Treated my nephew and first time car shopper with respect and understanding. They made it smooth and easy to complete the transaction. More

by CODYBARDEN
Recommend Dealer
Yes
Employees Worked With
Joe, Brian and Cheyenne
Report | Print
Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team was able to provide respectful and supportive service throughout the process. It’s great knowing everything went smoothly for your first-time car shopper. We appreciate your feedback and look forward to assisting you again in the future.

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