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Camelback Volkswagen

Phoenix, AZ

4.4
148 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 148 reviews

April 28, 2026

I was originally presented with a misdiagnosis and a charge. If I hadn't questioned/ challenged, they never would have taken a second look, which could have been $200 out of pocket for me. More

by CARRIE-REPP
Recommend Dealer
Yes
Employees Worked With
Shali
Apr 30, 2026 -

Camelback Volkswagen responded

Thank you for your review and for sharing your experience with us. We understand how important it is to receive accurate diagnostics from the start, and we appreciate that you took the initiative to question the initial assessment. Your willingness to speak up ultimately led to a more thorough evaluation and saved you from unnecessary costs. We value customers who are engaged in their service experience, as it helps ensure the best possible outcome. Thank you for giving us the opportunity to take that second look and provide you with the correct diagnosis.

April 28, 2026

Shayna was very responsive and timely with the pre and post delivery of my vehicle More

by allanachirco
Recommend Dealer
Yes
Employees Worked With
Shayna
Apr 30, 2026 -

Camelback Volkswagen responded

We are honored to hear about your positive experience with our team. Your feedback about the responsive and timely service you received throughout your vehicle delivery process means a great deal to us at Camelback VW. We understand how important it is to have smooth communication before and after taking delivery of your new vehicle, and we're pleased that our team member provided exactly that level of service. Thank you for taking the time to share your experience with us.

April 28, 2026

Alexander was amazing and really made sure everything ran smoothly. He was very communicative and kept me up to date on when my car would be done. More

by JUSTIN2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Apr 30, 2026 -

Camelback Volkswagen responded

We greatly appreciate your kind words about the exceptional service you received. It's wonderful to hear that everything went so smoothly during your visit and that you felt well-informed throughout the entire process. Having clear communication and regular updates makes such a difference in creating a positive experience. Your feedback about the attentive care you received truly means a lot to our team at Camelback VW. We're thrilled that you had such a great experience with us.

April 27, 2026

Overall good experience with the dealership. Good at schedule and timing for service. Good job More

by Swozny
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 29, 2026 -

Camelback Volkswagen responded

We are absolutely thrilled to hear about your positive experience with our dealership. Your feedback about our scheduling and timing for service means a great deal to us. We work hard to ensure every customer receives reliable and timely service, and it's wonderful to know we met your expectations. We truly appreciate you taking the time to share your thoughts about your visit to Camelback VW.

April 27, 2026

I have received service from this dealership three times and have been satisfied each time. The last service was to replace a tail light bulb which VW designed to make it difficult for owners to do. More

by HRASP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Rabaiotti
Apr 29, 2026 -

Camelback Volkswagen responded

We are overjoyed to hear about your positive experiences with our service team. It's wonderful that you've trusted us with your vehicle care multiple times and found satisfaction each visit. We understand that certain maintenance tasks, like replacing tail light bulbs, can be challenging due to vehicle design complexities, and we're glad our team could handle this efficiently for you. Your continued confidence in our services means everything to us, and we look forward to supporting your automotive needs in the future.

April 24, 2026

I've been coming for years to both buy cars and for services. Have a great experience everytime More

by MARYKRUSH
Recommend Dealer
Yes
Employees Worked With
Chris Parker
Apr 28, 2026 -

Camelback Volkswagen responded

Thank you immensely for your continued loyalty over the years. We truly value customers like you who trust us for both vehicle purchases and service needs. It means everything to our team at Camelback VW when we consistently deliver positive experiences. Your long-term relationship with us demonstrates the quality and reliability we strive to provide every single day. We look forward to serving you for many more years to come.

April 23, 2026

Fast and friendly service! I was able to drop my car off quickly and get to work and I was able to pick it up just a few hours later. More

by coliekae
Recommend Dealer
Yes
Employees Worked With
S Garcia
Apr 24, 2026 -

Camelback Volkswagen responded

We are elated to hear about your positive experience with our service team! Your appreciation for the quick drop-off process and efficient turnaround time means so much to us. We understand how important it is to get you back on the road without disrupting your work schedule, and we're thrilled that our team at Camelback VW was able to deliver exactly that. Your satisfaction with our prompt and welcoming approach motivates us to continue providing excellent service to every customer who visits us.

April 23, 2026

Knowledgeable, helpful & accommodating I really appreciate Camelback VW services because I was I was provided wrong information from another VW dealership. So when they got my car they handled ever More

by DORACHAMBERS96
Recommend Dealer
Yes
Employees Worked With
Mark & Alexander
Apr 24, 2026 -

Camelback Volkswagen responded

We are absolutely thrilled to hear about your wonderful experience with our team. It means so much to know that we could provide you with accurate information and clear communication after you received incorrect details elsewhere. We understand how important it is to have trustworthy guidance when it comes to your vehicle needs. Your recognition of our team's knowledge and accommodating approach truly makes our day. We're especially pleased that the pricing worked out even better than you anticipated. Thank you for taking the time to share your positive experience - it helps us continue delivering the quality service our customers deserve.

April 22, 2026

They were very attentive and quick to respond. The process was simple and they were very organized. Chris was wonderful! More

by LUCYCTIMMINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parker
Apr 23, 2026 -

Camelback Volkswagen responded

We are ecstatic to hear about your positive experience with our team. Your feedback about our attentiveness and quick response time means a great deal to us. We're pleased that you found our process straightforward and well-organized. It's wonderful to know that our staff member provided you with excellent service throughout your visit. We truly appreciate you taking the time to share your experience with Camelback VW.

April 15, 2026

Shayna was our service rep and did a great job , courteous , helpful and profesdional, I we old highly recommend this service center More

by tonykar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna
Apr 16, 2026 -

Camelback Volkswagen responded

We are grateful for your wonderful feedback about your service experience with us. It's heartwarming to hear that Shayna provided you with courteous and helpful assistance throughout your visit. Having a professional service representative who goes above and beyond makes all the difference, and we're thrilled she made such a positive impression. Your recommendation of our service center means the world to us at Camelback VW. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

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