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Camelback Volkswagen

Phoenix, AZ

Overview
Reviews
Vehicles
4.4
148 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 148 reviews

April 01, 2026

Chris was great. Got me set up my car in for service and answered all my questions! More

by johnrk2511
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 10, 2026 -

Camelback Volkswagen responded

We are honored to hear about your positive experience with our service team. It's wonderful that you received excellent assistance getting your vehicle set up for service and had all your questions thoroughly answered. Your feedback about the helpful and knowledgeable support you received means a great deal to us. We truly appreciate you taking the time to share your experience at Camelback VW and look forward to continuing to provide you with outstanding service.

March 31, 2026

KZ was great, dug in to understand what we were looking for and helped us look at a few options even from a sister store down the road. Very relatable and educational. Great experience. More

by SHANE.HUGHES00
Recommend Dealer
Yes
Employees Worked With
KZ
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the team took the time to understand your needs and explore the right options. It’s great knowing the process felt informative and supportive throughout. We appreciate your feedback and look forward to assisting you again in the future.

March 30, 2026

Mark took great care of my car. Kept me informed all the way through the process. More

by KAY MAGNUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that your vehicle was well taken care of throughout the process. It’s great knowing you were kept informed every step of the way. We appreciate your feedback and look forward to assisting you again in the future.

March 29, 2026

Was good, after spending 3. 5 hours the problem was not solved Hope you can solve the problem on Wednesday More

by chefrene
Recommend Dealer
Yes
Employees Worked With
Beth Austin. She did a great job, but the problem with the loud speaker wasn't solved I will bring my car on Wednesday
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Apr 17, 2026 -

Camelback Volkswagen responded

We appreciate you sharing your experience and understand the importance of getting everything resolved as expected. Our team remains committed to addressing concerns and working toward a complete solution. We look forward to assisting you further and ensuring everything is taken care of.

March 29, 2026

I eagerly anticipate the day when I finally pay off my lease and acquire a different vehicle. After four Volkswagens, it’s high time for a complete change in my car. More

by sebastianr83
Recommend Dealer
No
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Apr 21, 2026 -

Camelback Volkswagen responded

We strive to provide a positive and rewarding experience throughout every stage of ownership, from purchase through the life of the vehicle. Our team is committed to continuously improving the level of service and support we provide. Feedback is valuable as we work to better meet the needs and expectations of our customers. Please contact Steve Porter, our Sales Manager, at 602-847-8538 for further assistance.

March 28, 2026

Professional, provided more knowledge than I knew about my car for the hot weather. Super helpful. More

by RYANROBERTHALL
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 17, 2026 -

Camelback Volkswagen responded

We’re glad to hear you had a positive experience and that the information provided was helpful and informative. It’s great knowing the support you received added value to your visit. We appreciate your feedback and look forward to assisting you again in the future.

March 28, 2026

We have had an ongoing issue with our car and they refuse to even try and help. More

by STEWARTROBERT52
Recommend Dealer
No
Employees Worked With
Rebecca Claxton
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to support our customers by addressing vehicle concerns in a thorough and professional manner. Our team is committed to reviewing each situation carefully and working toward appropriate solutions whenever possible. Feedback is important as it helps us continue improving the level of care and service we provide. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 28, 2026

Slow, non listening, terrible communication, didn't fix everything. I asked them to replace the fuel pump and the relay they did neither! More

by s818man
Recommend Dealer
No
Employees Worked With
Chris
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to provide efficient service and clear communication while ensuring all customer repair requests are properly addressed. Our team is committed to carefully reviewing concerns and working to improve accuracy and the overall service experience. Feedback is appreciated as it helps us continue strengthening our processes. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 28, 2026

It look 4 hours before my car was even looked at. This happens often when bringing my car in for service. Why even make an appointment? One time, it was even kept overnight before looking at when ma More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
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Apr 20, 2026 -

Camelback Volkswagen responded

We understand how important it is for service appointments to be handled in a timely and organized manner. Our team is committed to improving scheduling efficiency, communication, and the overall customer experience. Feedback like this is taken seriously as we continue working to enhance our processes and better serve our customers. Please contact Frank Cheyney, our Service Director, at 602-847-8539 for further assistance.

March 28, 2026

Purchased a 22 vw atlas se with tech 60k miles and a 3 year warranty traded them my 2018 Audi q5 on march 27th and by the 30th I had messaged them about multiple issues from mechanical defects to electric More

by JADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve porter/Mylene Arias
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Apr 20, 2026 -

Camelback Volkswagen responded

We strive to ensure every customer feels supported after their purchase and that any concerns are addressed in a professional and timely manner. Our team is committed to reviewing reported issues carefully and working toward fair and appropriate solutions. Feedback is important as we continue improving both our sales and post-sale experience. Please contact Steve Porter, our Sales Manager, at 602-847-8538 for further assistance.

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