Camino Real Chevrolet

Awesome experience My experience with Camino Real Chevrolet was outstanding. I was promised a great deal and it was delivered. I will recommend everyone in the market f My experience with Camino Real Chevrolet was outstanding. I was promised a great deal and it was delivered. I will recommend everyone in the market for a vehicle to visit this dealership. Keep up the great work. More

Great Service I had a great experience on my visit but Saturday is a real busy day I would recommend to schedule your appointment any other day than Saturday unless I had a great experience on my visit but Saturday is a real busy day I would recommend to schedule your appointment any other day than Saturday unless you arrange with someone to be pick up. I had the best costumer service I've ever experience here. Max Fernandez is so professional and makes sure you understand everything he makes you feel welcome. More

POOR Customer Service I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting u I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting up an online appointment, they send an email promising a customer service rep would reach out to schedule, but that hasn't happened twice now. Their salesmen are vague and leave out any information they can that might hurt their sale. Their mechanics have little to no knowledge on the newer diesel engines which only leaves me to assume they aren't properly trained. They are very sloppy, leaving the white crusty residue all over my trunk when refilling the diesel exhaust fluid. One technician didn't know how much it took so they didn't fill it all the way and I had to wait another hour for them to fit me in. They wasted 3 hours of my time for a simple procedure. Their carwash after service might as well not exist. It's a waste of water and they do a horrible job. I won't be going back and I recommend investing your hard earned money elsewhere. More

I wouldn't recommend this dealer to anyone. OMAR & JERRY ARE LIARS. THEY ARE THE WORSE SALESPERSON EVER. THEY SEEM NICE BUT AT THE END THEY'RE RIP OFFS. I SUGGEST NO ONE GO TO THIS DEALER. THERE OMAR & JERRY ARE LIARS. THEY ARE THE WORSE SALESPERSON EVER. THEY SEEM NICE BUT AT THE END THEY'RE RIP OFFS. I SUGGEST NO ONE GO TO THIS DEALER. THERE SCAMS. More

The very best, ever It was the easiest transaction I have ever made for an automobile. Marci Adishian was absolutely superb, couldn't have asked for a more helpful salesw It was the easiest transaction I have ever made for an automobile. Marci Adishian was absolutely superb, couldn't have asked for a more helpful saleswoman or man. Thanks again Marci More

Sara McKinney was amazing! Best price & Cust service The very moment I talked to Sara McKinney she was amazing! I've been buying and leasing cars for 25 years & she's by far the BEST person I've ever wo The very moment I talked to Sara McKinney she was amazing! I've been buying and leasing cars for 25 years & she's by far the BEST person I've ever worked with at a car dealership. She was professional, honest, straight forward and possessed the best customer service skills anyone could wish for in the client service industry. She had a wonderful man named James deliver on car & review our entire vehicle with us. We have 4 kids and are very busy. I knew the car I wanted , the payment we needed and she made it happen right away. No visit to the dealer. I began my search at Rotola Chevy and had a terrible experience. I'm a woman and buy the cars for our family. I didn't appreciate buying talked down too, they even put down another smaller dealer which I thought was very rude, unnecessary & unprofessional. So I searched dealer inventory again our car, I went straight the a fleet/internet manager and found Sara at Camino Real She saved me from buying a Ford & got us into our dream Tahoe!! MY husband was thrilled and very impressed w Sara and James who delivered our Beautiful Tahoe right to our doorstep that night in pristine condition! My advice would be to skip the run around and attitude from Rotolo and buy your Chevy at the Camino Real. They're truly a dealer that cares about helping and pleasing each individual customer. Sara was Amazing and I literally got the BEST deal on our Tahoe out of 5 dealers!! She's a huge Asset to Chevy and Camino Real . I hope they realize that and work hard to keep her around. Thank you Sara. I'll refer all our friends from school & sports In Newport Beach to you. Thank you so very much ! Happy Family in Newport Beach, California More

Best buying experience I would like to commend. The sales team at Camino real Chevrolet beginning with Eric Magana not your typical sales person.He was very patient and I would like to commend. The sales team at Camino real Chevrolet beginning with Eric Magana not your typical sales person.He was very patient and extremely helpful . He is one of the reasons why we came back to this dealer after shopping around for a couple of months for 2014 silverado . They made us feel right at home .Would like to mention that my wife has been in the car business for 25yrs that being said no other dealer treated us like family.secondly I would like to thank the sales manager Rob Hernandez for offering us a deal of a life time . He offered us a deal that no other dealership could beat or even match.Once again Thanks. Camino Real for a hell of a deal and A-1 service.. Keep It Up...... Thanks. The Torres Family.............. More

Brought my van for inspection. 108 $ to get an estimate and a 21 point check, would be included towards repair. Expensive but I agreed since I wanted the car to be checked by a certified mechanic (the leas and a 21 point check, would be included towards repair. Expensive but I agreed since I wanted the car to be checked by a certified mechanic (the least I expect). Michael said he would call when they know around noon, have not herd from until I called at 5pm. I called. They gave me an estimate of above 300,-$ and the problem would be fixed. I asked what is wrong, they said the timing needs to be adjusted. I asked for their hourly rate, since this is something that takes 30 minutes most, ok let it be 45 minutes if you are inexperienced. He said "no, no this is gonna take hours the mechanic has to open up the whole engine". I asked are we talking about the timing belt? "No, no, it is only the timing that needs to be set." --- Ok, however, either the mechanic is not professional, then you should not let him touch your vehicle, if it is a trainee, you should not pay any professional rate, or they simply try to rip you off. When I asked about the 21 point inspection, Michael said this is only visual, tires, liquids, brakes are fine. So you don't get a written list that they did check anything as a reference. As I found out at another mechanic: Cooling liquid was under the 'mark line', one rear brake had a broken spring, at least two tires - though they had good threat - where very porous. I only paid for the estimate (expensive enough) and will bring my car somewhere else. Good luck finding decent service in this corporate business. To say something good: Michael was friendly. More

I had wandered into this Dealer ship in error, had looked at Volts from another dealer.Upon my arrival I was greeted by George, he showed me some volts and I was taken for a test drive. I wanted a blue volt at Volts from another dealer.Upon my arrival I was greeted by George, he showed me some volts and I was taken for a test drive. I wanted a blue volt fully stocked without leather seats. He called another dealer and I was rushed to there finance department. I was written up gave money and did'nt even see the car! When I traded in my car they only offered $5,000 when I checked bluebook the worth was $7,000 to $10,000 when I called back the checked again and low and behold I was given my asking price of $7,500. and was told they would take it to auction as a loss. Next day listed it at $16,000 in the lot! When I received the car it was late and I could not instect it, they could not find the sticker price and wanted me to sign the form accepting the car, I refused. One I briefly looked it over I drove my new car home. I saw a few scratchs pointed them out and George ordered the parts. My husband then looked over the car and found another scratch and the doors were not lined up right. So I went back again, I was given the run around and they kept sending me to diffrent customer service employees. Then I was told to bring back the car Tuesday today, now they don't was to fix all the scratchs. This is the worst place every. More

Service department personnel need to revamp their customer service skills and the manner in which they handle their customers' vehicles. I cannot complain of their technicans' mechanical aptitudes, b customer service skills and the manner in which they handle their customers' vehicles. I cannot complain of their technicans' mechanical aptitudes, but the condition in which they return your vehicle to you is deplorable. On 4/21/12, I took my GMC Sierra in for service. The vehicle was returned to me with grease marks on the floor mat, seat, inside step panel, and door panel; interior of the vehicle is light cashmere leather trim (imagine black grease on any part of this particular interior trim? Really?). Today, 4/28/12, I took my Suburban in for service; twice now they have managed to return it to me with scratches on the paint job. When I brought it up again to the Service Advisor, he became combative, and directed me to his manager. No empathy for the customer or for the way he or she feels. I grew up in the area where this dealership is located; it has been a community mainstay through the years. I strongly believe in investing in local businesses to help build our local economy. After today, I may have to rethink this philosophy. I hope Mr. Mike Hernandez and the folks that help him run his operation can figure out the established edict in running a sound and successful business: understand you customer's needs. More