Camino Real Chevrolet

Service experience anything but optimal. Took 2010 Tahoe (becuase of some minor body/molding defects) and was told they only due basic minimal service on Saturday. Service Mgr informed me that he would ore (becuase of some minor body/molding defects) and was told they only due basic minimal service on Saturday. Service Mgr informed me that he would oreder part and would call me in two weeks. I reached (after no call) and was told to bring in car on a Friday. Called Thursday and apparently he had forgotten to order part so he deferred me to the follwoing Tuesday (mind you I am a working professional and had already "juggled" my calendar for the Friday visit). On Monday i called to verify that we were on for Tuesday; he confirmed and I again juggled my calendar for a Tuesday visit. When I arrived Tues morning Service Manager realized he ahd ordered wrong part (apparetnly for LT and not LTZ) and told me he would order the right part and car would be ready Wed. At this point I opted to leave the car overnight and now had to juggle calendar for follwoing day (Wed). Wed mornign rolls around and now he informs me it won't be ready until Thursday (he offers me a rental but as of right now there are none available in my area. All I'm hoping for now is that my Tahoe will be ready by tomorrow (Thursday Aug 19 - confidence is not high). Long and short of it is I bought from this dealership because it was Latin owned and my prefernce is to patronize [ot the extent I can] Latin owned busineses (first mistake)... also, the gross oversights and what now amounts to 3 days inconveniece for what should have been a half-day is really beyond comprehension. It's too bad but it is painstakinly obvious that "customer care" is not big on their list and now "lesson learned". I will not recommend - in fact gooing fwd I will defer everyone to either Glendale or Pasadena - as "mediocritoy" is not an acceptable customer service posture. Maybe that's what Mike Fernandez Sr. instills in his team but he should demand excellence - it really goes further. More

Purchased my 2010 Camaro I am totally satisfied by the whole experience. Went to many other dealers in Socal but did not receive the same experience. I highly recommend Camino Real Chevrolet. I was not p whole experience. Went to many other dealers in Socal but did not receive the same experience. I highly recommend Camino Real Chevrolet. I was not pressured at any time during the purchase process and was informed about the all of the vehicle features. More

Went in today to look at a 2010 Camaro.........this delearship showed a good inventory per chevy.com and after my visit I can share why. They have the cars in stock marked $5000.00 over MSRP in this ec delearship showed a good inventory per chevy.com and after my visit I can share why. They have the cars in stock marked $5000.00 over MSRP in this economy. Dont even waist your time looking for a deal there. The salesperson tried to convince me of the limited production of the Camaro and the fact that they won't be making them much longer and indeed this vehicle was worth their asking price...all this happened before I was even given a opportunity to test drive the car. Before leaving I informed him that money was green and it could spend anywhere and I was looking for a deal...Drove to another local dealer....situation completely different. I was looking for a manual 6sp RS six cylinder. I would never recommend this dealer..if you are a informed consumer...stay away...they will waist your time. More

Save your money and go to another Chevrolet dealership. Tried to buy a Tahoe hybrid, but the rude salesman (George) with his smart ass comments deterred me from wanting to do business with them. He didn't Tried to buy a Tahoe hybrid, but the rude salesman (George) with his smart ass comments deterred me from wanting to do business with them. He didn't even invite us to negotiate inside the showroom. Very unprofessional manners. More