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Campbell Ford

Niles, MI

4.7
2,044 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 2,044 reviews

January 07, 2019

Great service and great knowledge Everything from salesman to office help to General Sales manager was amazing! I appreciate the time each person took to make my car shopping experien More

by Lisal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliott Lares in detailing. Great job!!, Dan Marshall, Atlantis Asher
Jan 07, 2019 -

Campbell Ford responded

Thank you for your kind words. Reviews like your's makes all effort by our staff worth while. We strive to make your purchase completely stress free. Thank you for acknowledging all staff members involved. We are proud to have you as a Campbell Ford Lincoln family member!

January 07, 2019

It was OK Purchased a 2006 Mazda Tribute, that I saw online. Scott Mabry was good to work with. He answered all of my questions, the vehicle was clean and rea More

by kenjrre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Mabry, Atlantis Asher
Jan 07, 2019 -

Campbell Ford responded

Thank you so much for sharing your experience with us. I am glad to see the staff is well rounded in making sure all work is complete and to your satisfaction in a timely manner. I will be sure to pass your kind words on to all involved. Thank you for being part of the Campbell Ford Lincoln family!

January 05, 2019

Great service Erik and the manager worked with me on finding the best deal that handles my needs. Delivery of the vehicle to me was in a timely manner too. More

by The Woz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2019 -

Campbell Ford responded

We are incredibly grateful you took the time to leave us this note. Its customers like you that make our job wonderful. We look forward to serving you again. Welcome to the Campbell Ford Lincoln family!

January 05, 2019

Thank you Erik Blad for our new Eco-Sport 2018!! My husband and I were so impressed with Erik and the care he took in seeing to our ever need and "want" for our new vehicle. We are more than pleased More

by Heather Lea MMapel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone at the dealership we saw made eye contact and ensured we were being helped.
Jan 05, 2019 -

Campbell Ford responded

This picture says it all! I love seeing smiles and happy customers. This review makes me very proud of our sales professionals. I enjoy hearing our staff is able to exceed your expectations. We strive to make every customer feel welcome. I will be sure to pass your kind words on to everyone, especially Erik. Just because your purchase is over doesn't mean our relationship is. If you have any questions about your EcoSport, any of our services or departments please contact Erik. Welcome to the Campbell Ford Lincoln family!

January 05, 2019

Awesome! Sales guy, Don Marshall, was very helpful and knowledgeable! Finance Mgr , Bill Flecther, was as well!! Free coffee! Where's the donuts.?? ): More

by VENALFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Marshall
Jan 05, 2019 -

Campbell Ford responded

Thank you for the great review! It made me smile to see how happy you are with the new vehicle and the service you received. I am glad the staff was able to help you transport your new Edge home. I will be sure to express to the staff involved how happy you are and to be sure we have donuts next time! Thank you for being a faithful Campbell Ford Lincoln family member!

January 04, 2019

Friendly, efficient & knowledgeable individuals Dealer was quick to respond to initial inquiry and upon visiting, salesman was well prepared to show the vehicle and answer any questions. Very frien More

by sfrahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Mabry
Jan 05, 2019 -

Campbell Ford responded

Thank you for the great review. Campbell Ford Lincoln is proud of the quick, honest, friendly and fun way we conduct business. I will be sure to pass your kind words on to those involved with your sale. I hope your new vehicle is exactly what you need. Happy New Year and thank you again for your dedication to Campbell Ford Lincoln.

January 04, 2019

Very quick! They had what I was looking for, got me approved the same day, cleaned the car and added protectant so I could drive it home. More

by Sharon V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atlantis Asher
Jan 04, 2019 -

Campbell Ford responded

Thank you for your kind words. We strive for customer experiences like your's, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Erik, Atlantis and Bill know how pleased you are with their service. Welcome to the Campbell Ford Lincoln family. We sincerely hope you enjoy every single mile in your new Explorer!

January 02, 2019

Worst ford dealer ever We were convinced to finance the car with ford motor credit for an incentive. We were told we could immediately re-finance with our credit union. Thi More

by Kat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Bell
Jan 02, 2019 -

Campbell Ford responded

We apologize for your negative experience. At Campbell Ford Lincoln we are committed to fair, honest and upfront information. It’s unfortunate that there was miscommunication about the best way to handle your refinancing situation. I know you have been in contact with several staff members and have been advised of how to correct your titling and lienholder situation and the proper timing of events to insure your refinancing went smoothly. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

January 02, 2019

Great Dealership! I had a great overall experience in leasing my new car from Campbells! All of the employees I spoke were very friendly, yet professional. Eric was ver More

by adz25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Campbell Ford responded

Thank you for giving Campbell Ford Lincoln a shot and for leaving us this review. I am glad you are happy with the service and ease of purchasing a new vehicle. We like to keep things positive and with an upbeat vibe. Remember if you have any questions about the technology of the vehicle or if you need any service please don't hesitate to call on us. I hope you have a super new year. Thank you again for your kindness.

January 02, 2019

Great experience! Erik and Atlantis went above and beyond to help me with the purchase of my new car. Loved working with them! Their helpfulness and kindness will not b More

by unc42am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atlantis Asher
Jan 02, 2019 -

Campbell Ford responded

On behalf us all of us at Campbell Ford Lincoln, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Erik and Atlantis. Our team of professionals are dedicated to providing you and everyone involved in the decision the best customer service possible. I know your situation isn't an everyday transaction for any dealership and I am so happy we were able to accommodate you and your needs. I know Atlantis is particularly touched by your kindness and you honoring her by naming your new Lincoln after her. Please know if there is anything you need even miles and states away please call us and we will do our best to help. I hope you and your amazing family have a terrific new year.

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