Campbell Ford

IT IS QUITE FUNNY HOW THE OWNER OF THIS DEALER SHIP TRANSFERS ALL RESPONSIBILITY ON THE CONSUMER BY SAYING "I'm sorry customer felt like they were not treated properly. They had ample time to review t TRANSFERS ALL RESPONSIBILITY ON THE CONSUMER BY SAYING "I'm sorry customer felt like they were not treated properly. They had ample time to review their purchase before comitting." (AND DOES NOT EVEN SPELL PROPERLY) I PURCHASED TWO VEHICLES FROM CAMPBELL WITHIN 3 DAYS OF EACH OTHER BECAUSE WHEN I MET WITH STEPHEN RINER, HE SEEMED TO BE HONEST...MAYBE HE WAS, BUT HIS MANAGER WAS NOT! I WAS TOLD THESE CARS WERE FULLY INSPECTED AND PASSED ALL INSPECTIONS WHEN ACTUALLY THE JEEP I PURCHASED WAS NEVER EVEN LOOKED AT EXCEPT TO POORLY PATCH UP A RIPPED SEAT. THE JEEP WAS IN AN ACCIDENT WHICH I WAS NEVER TOLD ABOUT AND WE HAD TO SPEND $1200 TO HAVE THE FRAME STRAIGHTENED, SOMETHING THEIR MECHANICS SHOULD HAVE CAUGHT DURING AN INSPECTION. THE WIRING WAS BAD AND THE ENGINE ALMOST CAUGHT ON FIRE...THEIR REPLY TO THIS WAS..."YOU SHOULD HAVE TAKEN OUT THE $1995 EXTENDED WARRANTY!" I PURCHASED A MOUNTAINEER WITH THEIR EXTENDED WARRANTY. AT THE TIME THEY TOLD ME IT WAS A BUMPER TO BUMPER WARRANTY AND WOULD COVER ANYTHING THAT GOES WRONG WITH THE VEHICLE AND WHEN I ASKED ABOUT A DEDUCTIBLE THEY SAID IT WAS A ZERO DEDUCTIBLE. MY MOUNTAINEER JUST DIED ONE DAY AND BECAUSE I DID BUY THE WARRANTY FOR THIS CAR, I FIGURED IT WOULD BE COVERED. NOPE...NOT COVERED BECAUSE IT WAS A CORRODED STARTER WIRE WHICH THE MECHANIC SAID ALL HE DID WAS FIX THE OLD WIRE AND THEY CHARGED ME $149.00. FOR THAT...THEY SHOULD HAVE PUT ON A NEW WIRE...BUT, THERE IS NO POINT IN COMPLAINING SINCE IT FALLS ON DEAF EARS! OH...THE MECHANIC DID SAY HE "took care of the towing bill" BUT WHEN I CALLED FORD WARRANTY THEY SAID THE TOWING WAS ALWAYS COVERED NO MATTER WHAT...SO, CAMPBELL WAS TRYING TO LOOK LIKE THEY DID SOMETHING FOR ME...BUT IT WAS ACTUALLY SOMETHING I PAID FOR ANYWAY! AT CAMPBELL FORD NILES, IT IS NOT ABOUT MAKING THE CUSTOMER HAPPY...IT IS ALL ABOUT THE SALE AND THAT IS THE BOTTOM LINE. WHO CARES IF THE VEHICLE PURCHASED ALMOST STARTS ON FIRE, WHO CARES IF YOUR TRANNY SKIPS...TELL THE CONSUMER WHATEVER IT IS THEY NEED TO HEAR TO MAKE THE SALE IS THE MOTTO OF CAMPBELL FORD! AND DOUG...I KNOW I PURCHASED TWO USED CARS AND DID NOT EXPECT THEM TO RUN LIKE NEW...BUT A LITTLE HONESTY GOES A LONG WAY! I AM NOW GETTING READY TO PURCHASE A NEW VAN...AND IT WILL NOT BE FROM YOUR ESTABLISHMENT! More

Went in to buy a 2006 Ford 500 that I found on internet. The price was 12,766 left paying 13,999 because they said I HAD to take the certified warrantee. Got home and call Ford, they said no way I had to ta The price was 12,766 left paying 13,999 because they said I HAD to take the certified warrantee. Got home and call Ford, they said no way I had to take that and it was shady salesmanship. What a bunch a crooks. It was the worst car buying experiance I've ever had. I still shake when I think about it. They also tried to sneak a 1,995.00 extra warrantee on top of the cert. warr. to cover ele. stuff. As far as Doug's comments, you were not there. More

Thank you for using the Better Business Bureau's Online Complaint System. Filed by : Crystal Leitzinger 18891 W US 12 New Buffalo MI 49117 Filed against : campbell ford 2801 s 11th street Complaint System. Filed by : Crystal Leitzinger 18891 W US 12 New Buffalo MI 49117 Filed against : campbell ford 2801 s 11th street Niles MI 49120 Complaint Description: This complaint stems from a misrepresentation of product, in that we were told that there were four brand new tires on the vehicle when in fact there was only one, and of service. Prior to purchasing our 2006 Lincoln Navigator we, my boyfriend and I, requested he removal of a pet odor, a front end alignment, a reset of a tire pressure light, and we requested they address and fix a "shimmy" in the steering wheel. A "We Owe You" form was filled out with those requests listed, a form we unfortunately, for us, did not receive a copy. In addition, at a later date but still prior to purchase, we also requested Campbell Ford address and repair a noise in the dash, which was later discovered to eminate from the bug sheild. All of the requested repairs were completed prior to delivery of the vehicle, except one, the shimmy in the steering wheel. The vehicle has been in the shop a total of four times for the same problem. Campbell Ford has not given us any documentation for the servicing because they said since they were the ones doing the repairs we did not need any paperwork. At one point they thought that the rims were the problem, they arranged with Rousch for our rims to be switched out since they were under warranty, the problem was not resolved. As a result they now believe that the tires are the source of the problem but now are no longer willing to fix the vehicle because the first "We Owe You" mysteriously has come up missing. The only one they can find is the one we received the day the vehicle was delivered. We called Campbell and spoke to both of the salesmen we dealt with, Jack and Jason, they both stated that there was a "We Owe You " for the shimmy ,bug shield,and pulling to the right and even the finance manager named John even stated that though he can't say that he had seen the "We Owe You" he remembers the statement of that they will fix the "shimmy". Now, they all have recanted there statements and our now saying that there was no "We Owe You." If there wasn't a so called document , why have they had it in there shop 4 times since we have purchased the vehicle in July? We have contacted Ford complaint line and they started to help us with calling the dealership and arranging us to talk to someone new to fix our problem , then Ford found out that is was a exitsting problem before we bought the vehicle and now Ford is saying they can't help because it is a sales issue and we have to take it up with Campbell Ford. We have been trying to deal with Campbell, they do not return our calls and the phone operator has been instructed to forward our calls to a lady named Tracy's voicemail. The General Manager hung up on my boyfriend during our last phone conversation with Campbell. This is our last resort in that we don't know who else would be able to help us. We don't have the best credit in the world, but never expected to be treated like this. Your Desired Resolution: We are just seeking to have our vehicle fixed as promised by Campbell Ford. However, we would rather not have to return to that dealership anymore because of the way we have been treated by their employees. In addition we fear retaliation on their part as well. We would like to take it elsewhere, but no other dealership will take us because they say it Campbell Fords problem not theirs. Also, our concern is that if we do take our vehicle somewhere else and find that the repairs necessary are not under warranty we want Campbell to bear the financial responsibility for this issue. More

Terrible place. I wished I hadn't bought my SUV there.There are lots of dealerships that truly want your business and are willing to treat you nice. 1. The sales manager sweetened the deal by in there.There are lots of dealerships that truly want your business and are willing to treat you nice. 1. The sales manager sweetened the deal by including free oil changes for 5 years. Turns out that you MUST have all your maintenance done there. So every time you bring your car in you must pay a minimum of $48 (before taxes). It averaged about $1000/year on maintenance. They even charge 0.3 hours to check the tire wear. 2. Upon receipt of the vehicle they gave me a "Vehicle Report Card" in which it stated that the brakes needed to be changed very soon. The front had 2mm remaining and the rear 3mm. I guess they expected me to get the work done there. I bought new pads for my car and when I went to install them found that they were nearly new. 3. My dad went in to see if they could help him with the wiring so he could hook up the trailer hitch. They told him that he wasn't a client and it cost money to photocopy. I really regret buying my car there. That mistake wont happen again. More