Campbell Ford

New tires Had new tires put on my granddaughters car- and it was done when they said it would be and had no issues at all. Everyone in service center was very Had new tires put on my granddaughters car- and it was done when they said it would be and had no issues at all. Everyone in service center was very friendly and helpful. More

Very disappointing, 3rd new vehicle purchased & feel duped! This is the 3rd new vehicle I have purchased from this dealership and I feel duped. The 2018 F150 I ultimately purchased was presented as a new truck This is the 3rd new vehicle I have purchased from this dealership and I feel duped. The 2018 F150 I ultimately purchased was presented as a new truck even though it had 2K dealership driven miles on it. Drove the vehicle in dusk conditions and made the deal that night. The next day, after signing the paperwork, I walked out to look at the vehicle in full daylight and was appalled! If the vehicle had been presented as such, I would have never even considered it. There was a significant dent in the tailgate, someone had been hauling wood in it. The sides of the vehicle looked like they had been driven through a cornfield and the front right wheel had a chip out of it. I immediately walked back inside and pulled Scott Mabry out to look at the truck. Scott claimed he had no idea the truck had that much damage. After a considerable amount of conversations with Scott and multiple of his bosses, I was told they would fix everything. When I picked up the truck a week and a half later, everything looked pretty good. Scratches appeared to be gone and the wheel no longer had damage. Unfortunately, after a couple of car washed, all scratches were back (typical result if scratch cover is used rather than buffing them out). I pointed it out to Scott and he asked me to bring it back to the shop. Disgusted, I went ahead and buffed all the scratches that would come out myself. About 2 months into the ownership, the chip in the wheel is back (exact same wheel in the same approximate spot). The claim that they swapped the wheel out from another new truck never made sense to me. So you sell someone else a truck with a bad wheel? Also, when I picked the truck up, I checked the tire and it looked like a tire that had a couple thousand miles on it and not a new one. I even questioned it at that time and Scott assured me it was a new wheel off another truck (I should have asked to see the wheel on a different truck). Took the truck back to Scott and was told once again that the wheel was swapped for a new one off another truck and was not repaired. I explained that it did not make sense and pointed out the fact that tire had no visible sign that would have resulted in wheel damage. For the first time ever, a week before buying this truck, I came extremely close to purchasing a Chevy Silverado. I am a loyal Ford owner and was actually trading in a 2013 F150, unfortunately, this experience has made me regret my decision to not purchase a Chevy for the first time! One thing I can say for sure, I have learned a valuable lesson, "Dupe me once, shame on you, Dupe me twice, shame on me"! More

great service I'm really glad I stopped in and Eric took really good care of us and was very patient and brought us a car that we really liked and we ended up buyi I'm really glad I stopped in and Eric took really good care of us and was very patient and brought us a car that we really liked and we ended up buying it he was so helpful with everything that the car had to offer I would recommend my family and my friends to stop in and look and see what they have One thing I know they have is great service thank you Eric !! More

Great Service They always do a good job keeping the interior clean. The work on the car is done with professionalism and care. They should fix their online reserv They always do a good job keeping the interior clean. The work on the car is done with professionalism and care. They should fix their online reservation service. It is miss leading having it there and it doesn't work. More

Installation of trailer wiring harness. I had a harness installed on my 2012 MKX back in 2015, and was quoted an hour to install. My call that it was ready was in fact about an hour later. I had a harness installed on my 2012 MKX back in 2015, and was quoted an hour to install. My call that it was ready was in fact about an hour later. This week I took my 2016 MKZ in for the same thing. Install a trailer wiring harness. Again I was quoted about an hour. When picking the car up later that afternoon, my bill reflected four hours labor. Needless to say I was a little upset. Long story short, Mike spoke with the manager and reviewed my quote of an hour with Tony as well as my previous installation in 2015. Eventually correcting my statement to an hour. Thank you Mike. A potentally unpleasant visit turned out ok due to the help of Mike, Tony and the other manager that I did not know. More

great service the staff at this dealership are always up to date on what needs to be done on my cmax they get the job done quickly the staff at this dealership are always up to date on what needs to be done on my cmax they get the job done quickly More

Very Happy The people that work there are very helpful. They listen to what you want and do everything they can to get you what you want/need. My salesman Andy B The people that work there are very helpful. They listen to what you want and do everything they can to get you what you want/need. My salesman Andy Bell was great. I left there with a great SUV and my payments are in the price range that i wanted. If I ever need to buy another vehicle I will go back there again. This was my 2nd vehicle I have purchased there. More

Bought a truck. We had been to a number of places looking to buy a truck. Our credit isn't very good right now because of mistakes we made in the past.no one was will We had been to a number of places looking to buy a truck. Our credit isn't very good right now because of mistakes we made in the past.no one was willing to give us a chance and work with us, but Jason did everything he could to help us out and put us into a very nice truck! He didn't try to just put us in anything, he listened to what we wanted and found us exactly what we were looking for!! The staff treated us like we were people who made some bad decisions in the past but were willing to go the extra mile to make sure we had the chance to improve our situation and have the chance to get our credit back up where it belongs. I would recommend the staff at Campbell Ford to anyone who is looking to buy a new or used vehicle! More

Great experience start to finish Bought a new F150. Dealt with Jason as salesman and Bill Fletcher did the paperwork. Jason was very friendly and easy to deal with from start to fi Bought a new F150. Dealt with Jason as salesman and Bill Fletcher did the paperwork. Jason was very friendly and easy to deal with from start to finish.....he even found me a few extra rebates I did not know were available. Bill had all of the paperwork ready for a quick transaction. One of the easiest dealership experiences I have ever had. Got a great deal too. More

Very pleasant Very willing to work with us to keep our payment under 300 dollars. Very knowledgeable and Pleasant to deal with and I would Recommend him to anyone Very willing to work with us to keep our payment under 300 dollars. Very knowledgeable and Pleasant to deal with and I would Recommend him to anyone. More