Campbell Ford

Excellence Erik was outstanding in helping me select a vehicle that was more than what I would have expected for the price I could afford. He went over all the Erik was outstanding in helping me select a vehicle that was more than what I would have expected for the price I could afford. He went over all the options of every vehicle which interested me and did not force a specific vehicle on me just to make a sale. His manner was professional, courteous and caring. Some unexpected glitches came up with my bank wrt financing and Eril referred me to Jack in financing, who along with Erik, worked closely with my bank and with alternative financing agencies. The bottom line is I now own the Escape with very affordable financing. I would also like to thank Becky, your receptionist, for always making me feel welcomed whenever I came in. It's not often a receptionist can remember customers' names AND interests. Last, and by NO means least, I'd like to compliment ernie, your Parts Manager. Ernie is an old and dear friend who was my boss at O'Reilly's and it was very comforting to be greeted and made me feel like I belonged at Campbell's as only he can. To all of you, thank you. More

Just amazing! I loved my experience working on getting me into a new car, very helpful and respectful staff! They got me into a brand new vehicle within an acceptab I loved my experience working on getting me into a new car, very helpful and respectful staff! They got me into a brand new vehicle within an acceptable amount of time and was very informative. More

Experience Erik took his time show me all the features on the vehicle plus giving me all options on buying or a lease. I would definitely go back to Campbell For Erik took his time show me all the features on the vehicle plus giving me all options on buying or a lease. I would definitely go back to Campbell Ford and Erik Blad for another new car purchase. More

Awesome sauce service!!! OMG Scott Mabry and the whole Campbell Ford staff made my sale a solid experience and I will def. recommend them to everyone I know! OMG Scott Mabry and the whole Campbell Ford staff made my sale a solid experience and I will def. recommend them to everyone I know! More

Great experience!! We went there for a used vehicle that we liked and ended up leaving with a brand new 2018 vehicle instead. Everyone was polite and friendly there. T We went there for a used vehicle that we liked and ended up leaving with a brand new 2018 vehicle instead. Everyone was polite and friendly there. They went above and beyond our expectations! More

New Purchase Just purchased my new Ford Mustang and definitely had a good service. I truly recommend this dealership when buying either a new or used car. Just purchased my new Ford Mustang and definitely had a good service. I truly recommend this dealership when buying either a new or used car. More

Couldn’t have been better Dan was amazing he did all he could to get me in a new car and I ended up going home in a newer car than I believed I would get. He was patient and I Dan was amazing he did all he could to get me in a new car and I ended up going home in a newer car than I believed I would get. He was patient and I couldn’t be happier with his service More

Very disappointing, 3rd new vehicle purchased & feel duped! This is the 3rd new vehicle I have purchased from this dealership and I feel duped. The 2018 F150 I ultimately purchased was presented as a new truck This is the 3rd new vehicle I have purchased from this dealership and I feel duped. The 2018 F150 I ultimately purchased was presented as a new truck even though it had 2K dealership driven miles on it. Drove the vehicle in dusk conditions and made the deal that night. The next day, after signing the paperwork, I walked out to look at the vehicle in full daylight and was appalled! If the vehicle had been presented as such, I would have never even considered it. There was a significant dent in the tailgate, someone had been hauling wood in it. The sides of the vehicle looked like they had been driven through a cornfield and the front right wheel had a chip out of it. I immediately walked back inside and pulled Scott Mabry out to look at the truck. Scott claimed he had no idea the truck had that much damage. After a considerable amount of conversations with Scott and multiple of his bosses, I was told they would fix everything. When I picked up the truck a week and a half later, everything looked pretty good. Scratches appeared to be gone and the wheel no longer had damage. Unfortunately, after a couple of car washed, all scratches were back (typical result if scratch cover is used rather than buffing them out). I pointed it out to Scott and he asked me to bring it back to the shop. Disgusted, I went ahead and buffed all the scratches that would come out myself. About 2 months into the ownership, the chip in the wheel is back (exact same wheel in the same approximate spot). The claim that they swapped the wheel out from another new truck never made sense to me. So you sell someone else a truck with a bad wheel? Also, when I picked the truck up, I checked the tire and it looked like a tire that had a couple thousand miles on it and not a new one. I even questioned it at that time and Scott assured me it was a new wheel off another truck (I should have asked to see the wheel on a different truck). Took the truck back to Scott and was told once again that the wheel was swapped for a new one off another truck and was not repaired. I explained that it did not make sense and pointed out the fact that tire had no visible sign that would have resulted in wheel damage. For the first time ever, a week before buying this truck, I came extremely close to purchasing a Chevy Silverado. I am a loyal Ford owner and was actually trading in a 2013 F150, unfortunately, this experience has made me regret my decision to not purchase a Chevy for the first time! One thing I can say for sure, I have learned a valuable lesson, "Dupe me once, shame on you, Dupe me twice, shame on me"! More

New tires Had new tires put on my granddaughters car- and it was done when they said it would be and had no issues at all. Everyone in service center was very Had new tires put on my granddaughters car- and it was done when they said it would be and had no issues at all. Everyone in service center was very friendly and helpful. More

Great Service They always do a good job keeping the interior clean. The work on the car is done with professionalism and care. They should fix their online reserv They always do a good job keeping the interior clean. The work on the car is done with professionalism and care. They should fix their online reservation service. It is miss leading having it there and it doesn't work. More