Campbell Ford - Service Center

Quick and almost complete The dealership has taken great care of me so far but it seems as time goes on the service on my vehicle hasn’t been incomplete. I have been a mechanic The dealership has taken great care of me so far but it seems as time goes on the service on my vehicle hasn’t been incomplete. I have been a mechanic for 17 years and it seems that I see and notice things on my vehicle that the technicians are overlooking. I’m still happy with the customer service but it seems the quality of work has dipped in recent years. More

Oil change Always receive good customer service when having my vehicle serviced at Campbell’s ..Staff is always professional and empathetic to needs and usually Always receive good customer service when having my vehicle serviced at Campbell’s ..Staff is always professional and empathetic to needs and usually takes my vehicle in when scheduled.. More

oil change 2 hours to change oil is too long. They did fix an issue with the truck flaps, that took 5 minutes-including getting the part. (thank you for the fix) 2 hours to change oil is too long. They did fix an issue with the truck flaps, that took 5 minutes-including getting the part. (thank you for the fix) More

Probably won't return I made an APPOINTMENT on a Tuesday, for the upcoming Saturday morning at 8:00AM, for "The Works" (oil/filter change and tire rotation.) I arrived at 7 I made an APPOINTMENT on a Tuesday, for the upcoming Saturday morning at 8:00AM, for "The Works" (oil/filter change and tire rotation.) I arrived at 7:55AM, and got checked in promptly. While checking in, the Service people were talking to each other about which Techs were working that day (no one was there yet) and no one seemed to know. Rather than wait at the dealership, I went home, with the understanding that the service wouldn't take long, and they would call me when the work was completed. At 10:30 AM I called to get a status update, as I had not yet been called. I was told the work hadn't even started, since no Tech showed up that morning. I got a call 30 minutes later saying my vehicle was finished. When I picked it up, the repair sheet indicated they had "properly" inflated my tires to 32 PSI....they SHOULD have been 35 PSI (according to the sidewall AND the sticker on the door jamb.) I'm not real confident in Campbell's Service Dept. More

Scheduled service on my Fusion Service on my leased Fusion has always been very good and a pleasant experience. This was no exception. Service was performed in a very timely manner. Service on my leased Fusion has always been very good and a pleasant experience. This was no exception. Service was performed in a very timely manner. More

Overpriced underserviced I’ve been there at least 5 times now. Always costs more than anticipated; with an oil change won’t check engine sign without charging me an additiona I’ve been there at least 5 times now. Always costs more than anticipated; with an oil change won’t check engine sign without charging me an additional $120 to check it out. Didn’t look up past service (almost $3000) to be knowledgeable about what was going on with my Ford 350 Super Duty Diesel. More

Quick and easy They were easy to deal with for scheduling an appointment and the service was quick and did exactly what I asked to be done... Would recommend Campbe They were easy to deal with for scheduling an appointment and the service was quick and did exactly what I asked to be done... Would recommend Campbell's More

Routinely Surprised This is my first experience with the Campbell Service Center. I needed a routine oil change. They were super polite and accomodating from the beginnin This is my first experience with the Campbell Service Center. I needed a routine oil change. They were super polite and accomodating from the beginning, making me feel very comfortable and at ease. I was greeted and expected with politeness and professionalism (scheduled the appointment earlier in the day) then escorted to their very clean and bountiful waiting area (selection of fine coffees, cookies, even popcorn). After about 45 minutes of kicking my feet up in their lounge and watching local news, they collected me and walked me through their thorough multi-point inspection (filled the fluids, checked brakes, rotated tires, etc.); assuring me of the pristine condition of my car which was waiting for me right out the front door. Thanks Christi!! More

very pleasant tony is a very helpful and nice guy I had a very pleasant experience they were very helpful with my questions and new I was in a hurry and did everything they could to get me back on the I had a very pleasant experience they were very helpful with my questions and new I was in a hurry and did everything they could to get me back on the road again in a timely matter 👍👍👍 More

Excellant! I had a problem with a tire that had been patched several months ago...it was slowly losing air...the mechanic found the tire & rim had become seperat I had a problem with a tire that had been patched several months ago...it was slowly losing air...the mechanic found the tire & rim had become seperated....they fixed it for $15......then I returned with another problem...a strange noise....they found a part was loose in the right tire area...sorry I don't know the technical term....they fixed 'it while I waited..abt 1 hr' and $146 later was on my way! They are ALWAYS cheerful & willing to help! I always get regular service work done there! More