Campbell Volkswagen of Edmonds

I was a newbie to the leasing business, and when we arrived at the dealership one sales staff person greeted us cordially until we specifically asked for John Kelch. He pointed in a general direction o arrived at the dealership one sales staff person greeted us cordially until we specifically asked for John Kelch. He pointed in a general direction of his office, and we then had to ask another person where John's office was. He is the manager of internet / fleet sales and was incredibly helpful in answering our questions. He also gave us an incredible deal on a 36 month lease with 45,000 miles. He is the best sales manager I have experienced since working with Columbia Auto Group in southwest Washington. He actually made the experience fun and was very good at giving us the time needed as well as being efficient and allowing us to go to lunch and return with a decision. While there we met Bob Nelson, the original owner of the dealership. He was incredibly hospitable as well. I also liked the gift of a goat to Africa with the purchase. John more than made up for the initial sales person who may have been frustrated by "an internet sale." I highly recommend John and the dealership and will be sharing my satisfaction with others who ask about my new EV, Leaf. More

I had such an easy and stress free experience buying my new car from Baron and Cecil. I felt like Baron treated me like family. I was prepared for a stressful and difficult experience, just more based on m new car from Baron and Cecil. I felt like Baron treated me like family. I was prepared for a stressful and difficult experience, just more based on my own anxiety of having to buy a car when I was not ready to. My car had repairs that were just too much to pay for on a 10 year old car. Baron even negotiated a great trade in amount for something that basically was only good for parts (the good ones left anyway). They even worked with me on a down payment that I could afford. The finance guy, Cecil, was very personable and I didn't walk out of his office feeling like he tried to sell me on a bunch of stuff I didn't need. And that was one of the main things I heard from friends "they'll try to sell you stuff you don't really need just to get more money out of you." This was NOT what happened and I was so relieved. He took the time to understand "me" and only presented what he thought I needed. If all salespeople were like Baron, everyone would be buying cars left and right! He really made the whole experience comfortable and easy. As a single woman, I would 100% recommend him to any other women looking to buy a car. He was so friendly and sincere, and seemed to really care about getting me a great car for the right price. I honestly don't have one bad thing to say about Baron, Cecil and the rest of the employees at Campbell Nelson Nissan! To the owners, you have two amazing employees in Baron and Cecil. Thank you all for everything! I just love my new car!! To anyone reading this, I would recommend the Altima if you are looking for a reliable and good-looking car. Nissan really stepped up their game with the technology available. This will be my second Altima, and I hope this one lasts as long as my old one! More

I have to say, this was for sure the best car purchase experience I ever had. Simple, fun, no complications, honest, reliable, passionate for your work. These are some of the words I would use to describe experience I ever had. Simple, fun, no complications, honest, reliable, passionate for your work. These are some of the words I would use to describe the effort that John Kelch made to accommodate my request and sell me the car I wanted. I am not an easy customer for sure and I do so much research that I usually get to a sales conversation expecting the 'usual' talk. My meeting with John was very honest from the beginning and he made every effort to be on my side during the sales. He was running up and down talking to the trade manager (I was doing a trade-in ), talking to the finance manager trying to achieve the value I was expecting, talking to another manager to get the car... and I was there sitting in his office and he would come cheeks red and saying... look... we are almost there... we will get that car. Then you see something different... the use of the word "we" like we were together buying the car, and I really did his best until the moment we shook hands and the deal was done. I was there while my best friend was buying a car for his wife and John managed to perform flawless both deals accommodating all our needs (we are a pain in terms of negotiation, I tell you :) ). He scored both sales and I believe later this week when my friend gets his car he will write a review as well. We had several conversations about money and as I was explaining my reasons for my preferences he also used another sentence that you don't hear very often... "- Ok, I understand, this is a fair point, let me work on it!" This is very cool. My new Altima 2014 has everything I need and some more and I will probably need another degree to fully understand all features of this awesome vehicle. Thank you so much John as I told you, you got your stars...sorry I know... I made you word hard for it, but it was funny to see that you looked like happier than I was when I got the car!! This is cool Sir!! Well done! and I wish you all the best! You guys are at Campbell Nelson Nissan are lucky to have somebody like John Kelch in you team! More

John is probably the best car salesman, and man in general, I have ever had the pleasure of working with. He is so helpful and attentive; I couldn’t have asked for a better experience. I had been look general, I have ever had the pleasure of working with. He is so helpful and attentive; I couldn’t have asked for a better experience. I had been looking to lease a Leaf and had visited various showrooms and dealerships, but as soon as I entered Campbell Nelson, John was there to help me. He was able to locate a car for me from a different dealer and then proceeded to get a price on a car that was beyond my expectations; all in ten minutes. This just blew my mind! I knew that if I was at another dealership with the same situation, it could have taken at least an hour. Not only was John patient and willing to show me (a first time leaser) how he broke down the numbers and how to get the best lease deal, but everything else he did in front of me too, which was so helpful. None of “let me go and check with my manager” like a lot of other salesmen and dealerships do. The best thing was, when I came back to collect my car, John was able to negotiate an even lower lease deal, and everything was so smooth and easy. John and the rest of the Campbell Nelson team are wonderful; I wish I could give a higher rating. Thanks so much you guys, I loved my experience and I love my car! I’ll rave about you indefinitely to all my friends! More

I probably visited almost every dealership up and down the I-5 corridor from Bellingham to Longview for two years test driving new and used suv's, sports cars and trucks. I did all the homework I could on the I-5 corridor from Bellingham to Longview for two years test driving new and used suv's, sports cars and trucks. I did all the homework I could on every vehicle before stepping a foot into any showroom floor so that I could make an informed decision and separate fact from fiction when necessary. In part, because unlike the great customer service I received from John K. and the other good folks at Campbell Nelson, other dealers fell short. It wasn't even close. Great customer service, integrity, trust; just to name some of what I experienced working with John K., the top notch Fleet/Internet Sales Manager. He constantly went above my expectations. All of this, in my opinion, leads to repeat customers. Without any reservation I highly recommend him to anyone looking for their next auto purchase. No pressure sales, great sense of humor, gave me the all facts and then some - even took time to break down a comparison between used make/model they had vs. competing dealerships. There is no comparison, not is this area, Campbell Nelson Nissan is superior. More

i had been to another dealership the day before i went to campbell nelson and the price and salesman left a nasty taste in my mouth overly pushy and at times down rite rude. so that was deal breaker for me i campbell nelson and the price and salesman left a nasty taste in my mouth overly pushy and at times down rite rude. so that was deal breaker for me i went home and found the car i wanted on craigslist i fell in love with an 07 350z at campbell nelson so the next day i packed up my wife and headed on our way. when we arived we were greated by david blaisdell who helped us he got right on getting the car out for me to test drive he had some of the best customer service i have ever seen which means everything to me since i manager a retail business. i understand he is in the business of selling cars and always has to show good customer service but i can tell the diffrence between fake and sincere customer service and he was sincere while helping us. there was no presure he made buying a car one of the most painless experiences ever thank you david and the rest of campbell nelson More

I was sick of the horrible gas millage my truck was getting so I looked into an affordable car that got good gas mileage and the Nissan Versa was at the top of my list. I wanted the base model because getting so I looked into an affordable car that got good gas mileage and the Nissan Versa was at the top of my list. I wanted the base model because I wanted to have a low monthly payment. So long story short at first they did not have any base models in stock but when they did I think Jennifer gave me a call and said "Hey we got a few in stock, no pressure if your ready let us know." I called them back and talked to John Kelch, John was VERY easy to deal with and got me a great interest rate and is/was a no xxxxxxxx kind of guy. The only thing I would've done differently was I should have had them bring the price down about $600 dollars, but that night I didn't not have the time nor patience to haggle. However on a base model Versa they aren't making a huge profit on it anyways. Overall it was a great first time car buying experience and I love that little car! More

Baron was very polite & professional. Baron helped us get a great deal on a beautiful car that our family needed badly. Baron was very pleasant, friendly & funny. He was very nice to us & our children. H get a great deal on a beautiful car that our family needed badly. Baron was very pleasant, friendly & funny. He was very nice to us & our children. He even gave me a congratulatory hug when the deal was made! This dealership is a no pressure dealership which is the only way for us. The finance department was also very friendly & helpful! I highly recommend this dealership & Baron! Thank you so much Baron! More

A fantastic experience from start to finish. Baron was highly professional, knowledgeable, and helpful, and also a true pleasure to work with. Everyone we interacted with at Campbell Nelson was courteous, highly professional, knowledgeable, and helpful, and also a true pleasure to work with. Everyone we interacted with at Campbell Nelson was courteous, attentive, and clearly invested in making sure that everything went well for us. All in all, a great deal on a great car from great people. We'd go there next time for sure. More

The team at Campbell Nelson Nissan went the extra mile to ensure our experience was truly exceptional. Their follow through is terrific, and they really took the time to ensure we felt comfortable with our ensure our experience was truly exceptional. Their follow through is terrific, and they really took the time to ensure we felt comfortable with our purchase and that all of the technology with the new car was set up and fully explained. Probably the highest compliment we can give is our repeat business, and this is the 4th car we’ve purchased from John and Dave O’Brien. More