Campbell Volkswagen of Edmonds

I set out to buy a new Nissan Versa and initially contacted all the local Nissan dealerships via email. John Kelch was who I contacted at Campbell Nelson Nissan. I offered a low price based on my res contacted all the local Nissan dealerships via email. John Kelch was who I contacted at Campbell Nelson Nissan. I offered a low price based on my research and although John initially refused the price and countered with a much higher offer, when I told him I was offered lower prices at other dealerships he offered to beat those prices. He wouldn't give me a quote over email, but we spoke on the phone and he told me he was "99.9% sure" he could get the price I wanted, a price that was $100 lower than the next lowest dealership offer. The price was pretty amazingly good so I was worried there would be some kind of "complication" once I actually arrived at the dealership, but no, John was true to his word and there wasn't any negotiating at all, everything was ready to go just as I had hoped. Even when I started thinking that I might want to buy an automatic instead of the manual we had discussed, there was no pressure from John and we talked about both the pros and the cons of each. I was really impressed and pleased with how positive and easy the whole experience was. Later, when I dealt the Cecil the business manager, he didn't even remotely pressure me about the add-ons, and when I expressed interest in the extended warranty but was concerned about the increase in my monthly payment, he got me a lower interest rate so that the impact would be less. I spent so much time practicing the responses I would give when I was faced with the inevitable high pressure sales tactics, bait and switch, good salesperson/bad salesperson, etc., but none of that happened at all. I really couldn't be happier with my experience at Campbell Nelson and I won't hesitate to refer my friends and family to John Kelch. More

I was very pleased with John Kelch. He was very helpful and he knew what I wanted and worked with me. There was no pressure. I did have to wait for the financial meeting, but it was the last day of the and he knew what I wanted and worked with me. There was no pressure. I did have to wait for the financial meeting, but it was the last day of the year and they were very busy. I would recommend Campbell Nelson to my friends and especially John Kelch. I am very happy with my new Murano. More

Every step of the way both Michael and Todd were honest and helpful. We would recommend them highly. They provided us with the needed information and the process was smooth and fast. We had been in conver and helpful. We would recommend them highly. They provided us with the needed information and the process was smooth and fast. We had been in conversation with a couple of other dealerships that pulled a "bait and switch". So, finding Michael and Todd was a blessing. More

After speaking with 3 different Nissan dealerships in the greater Seattle area, I returned to Campbell Nelson Nissan to purchase my 2011 Nissan Rogue. I am a single female and I never felt any pressure to bu greater Seattle area, I returned to Campbell Nelson Nissan to purchase my 2011 Nissan Rogue. I am a single female and I never felt any pressure to buy anything, there was never the back and forth tricks, and at no time did I feel like I couldn't leave. I cannot say that about the other 2 Nissan dealerships I went to. John Kelch and his team when above and beyond to get me the car I wanted and I believe they gave me a very good price. I am extremely happy with my buying experience at Campbell Nelson. I cannot recommend John Kelch and Campbell Nelson Nissan enough. Learn from my mistake and don't even bother going to the other Nissan dealerships... it will only make buying the actual car you want more difficult. More

I had a great buying experience at Campbell Nelson, and highly recommend them. John, the internet sales manager, was easy to work with, and very accommodating in terms of car price negotation, and lack of highly recommend them. John, the internet sales manager, was easy to work with, and very accommodating in terms of car price negotation, and lack of high-pressure sales tactics. Would definitely buy from this dealership again. More

My 1996 Quest has been serviced and maintained by Campbell Nelson for years. The service advisers are outstanding and with each visit I have come away very satisfied! In particular, the service adv Campbell Nelson for years. The service advisers are outstanding and with each visit I have come away very satisfied! In particular, the service adviser John, with whom I have had the most dealings, knows my vehicle and my personal preferences well. It is rewarding to communicate with someone on my same wavelength when it comes to maintaining my vehicle. From the moment I call Michelle - the person who is often the initial customer contact for Campbell Nelson - to the paying of my bill, I get the distinct feeling I am continually being heard and that my questions are being answered. Campbell Nelson does provide a great customer experience! More

I have never had a problem coming. Every time I come for service everyone is friendly. I never feel pushed to buy anything I don't want or didn't come in for. Information is always given to me in a timely m service everyone is friendly. I never feel pushed to buy anything I don't want or didn't come in for. Information is always given to me in a timely manner. I am taking my car in again for service and with out asking they offered me a car for the day. That is great service!! More

I emailed Ray regarding a used Pathfinder I found online. He was prompt with a reply. I came in to check out the vehicle and told Ray that I had a tight budget. Ray went above and beyond in customer service. He was prompt with a reply. I came in to check out the vehicle and told Ray that I had a tight budget. Ray went above and beyond in customer service. I will be a loyal customer thanks to the customer service I received from the start of the deal to the end. Painless and exceptional says it all. Thank you Ray for my beautiful Pathfinder, and the best customer service I have experienced in the auto industry so far. Anyone one with a serious budget needs to call and talk to Ray! More

My previous lease on a Nissan Murano was ending, and I needed to find a new car. After over 20 years of continuous Nissan ownership, both my wife and were leaning towards trying another brand outside of needed to find a new car. After over 20 years of continuous Nissan ownership, both my wife and were leaning towards trying another brand outside of Nissan. Ray showed me some options I was thinking about...what I could do lower my monthly payments and so on and had a lot of great questions and ideas for me. Ulitmately, Ray's knowledge of the Nissan line, his exceptional professionalism, and an ability to make this an easy deal led me to another lease with Campbell Nelson and a new '10 Pathfinder. I'm extremely happy with how well the whole deal went down and have high praise for Ray and the whole crew at Campbell Nelson! More