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Campbell Volkswagen of Edmonds

Edmonds, WA

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402 Reviews

24325 Highway 99

Edmonds, WA

98026

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402 Reviews of Campbell Volkswagen of Edmonds

March 22, 2017

Updated Review due to quick handling of complaint. Will retu After trying for a month and a half to get someone from Finance or Sales to call me back, my husband called and we got an appointment with Ram, the Fi More

by jade202
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rameish Ramiall
Mar 22, 2017 -

Campbell Volkswagen of Edmonds responded

Greetings My name is BC and I am the General Sales Manager at Campbell Auto group, I apologize for what seems to be a total lapse in good customer service. I do appreciate you taking the time to write me and share your experience. I wish I could reverse the horrible experience, I will however be visiting with each individual and going over proper customer service in hopes this does not happen to another customer. Again, please accept my humble apology Sincerely BC Christman Campbell Auto Group General Sales Manager 425-774-2174

Mar 22, 2017 -

jade202 responded

Thank you for your quick response. It was against my better judgment going to the dealership yesterday after all the hassle. I was honestly hoping that I would leave and be able to update my Yelp review with how helpful Ram had been. I explained how I had called the dealership on several occasions without a reply and how I had wanted to do my finance through the dealership but since no one had replied I had gone directly to BECU. After this last dealing with the Campbell group I will be reporting this to BBB and placing reviews on other dealer websites. I am so appalled at the lack of service and transparency, this is why people hate car dealerships and I have spent most of my life working in them.

Mar 22, 2017 -

jade202 responded

I honestly just want the deal cancelled or the extra fees refunded and to never have to deal with Campbell Nelson again. Which is such a pain, because living in shoreline, you are my local dealer and I have had all my servicing done by you

Mar 22, 2017 -

Campbell Volkswagen of Edmonds responded

I am happy to do whatever it takes, really disappointed in our team (it really is not like us), but does go to show you how important to always be communicating and training your team on what good customer service is. If you are ok with this, please give me a call at 425-774-2174 (I am not sure what your name is) and I will be happy to work this out. Sincerely BC Christman Campbell Auto Group General Sales Manager 425-774-2174

February 21, 2017

Fabulous car buying experience! Easy car buying experience. Johnnie Lamm is awesome. He will listen to your needs and find a great fit for your needs. We love the used Nissan Leaf h More

by Debbi L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Lamm
February 16, 2017

Very friendly service I did a significant amount of price comparison online before driving two hours to get to this dealership, which already had an excellent rating. When More

by FirstbornAxemanJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Clough
January 26, 2017

ONLY THE BEST FROM CAMPBELL NELSON I have been a customer of Campbell Nelson for over 5 years! Robert in Service, Rick, my mechanic, the only person who has worked on my vehicle, are t More

by KLMAltima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddy, Rick, Robert, John, John Firth, Craig Campbell, John O'Brien, Mark McGee
January 04, 2017

Amazing experience This is the first time i got a good experience at buying cars. Everything was well explained and it was an easy process. It took me just a couple hou More

by NISLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cardenas
December 20, 2016

I LIKE IT!! I was taken back with way I was dealt with, I expected to pull in and have 3 or 4 people come out and start with the barrage of questions, push the sp More

by TRUCKn71
Recommend Dealer
Yes
Employees Worked With
Amir, Greg Skartvedt
December 11, 2016

car buying excursion Had I known that John K. was the fellow I would deal with during my car buying experience I would have ventured out a few times since 1992. He treated More

by none
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kelch
December 07, 2016

Best car buying experience period Mike is the most amazing honest salesman ever. I am 16 months into a bankruptcy and my car got totalled. He worked with me to find a car I wanted and More

by civicles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cardenas
December 06, 2016

Easy to work with John & Rob were great to work with and make the process quick and easy from finding a quality certified used car that fit our budget, through the fina More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROBB JOHNSON, John Kelch
December 01, 2016

Mike and Todd are Life Savers! I have been looking for auto financing for over 6 months. Every place I went to wasted my time and made me feel like crap. Todd and Mike worked patien More

by Sharise Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Ackley, Mike Cardenas
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