Negotiated a deal on a consigned class c that took a week to come to pass due to my work schedule and the fact that I live 4.5 hours away. Had to follow up more than once with sales agent and sales manager regarding different items when they should have been following up with me, was promised certain things and information that never came or came extremely late, etc. It was mostly minor things or things I could have done myself so I didn't worry too much about it.
Come to pick up day (today) and had an appointment for noon. I arrived early for my appointment and waited for my sales agent and the technician to be ready. It wasn't until about 15 minutes or so after my scheduled appointment time that I find out the rig wasn't ready. At all. It hadn't been detailed and most of the promised work was not complete. Was told detail was being called back in and the special order items would have to be sent to me... this was my first time hearing anything about special order items from anyone!
Over an hour after my appointment time of doing nothing but waiting I asked to speak with a manager. I really wanted to express my concern and displeasure with having negotiated this deal for a week and arriving after a 4.5 hour drive with nothing being ready. The manager, while trying to "calm me down" (I was not at all irate but definitely upset and expressing my displeasure) essentially told me that I didn't have to take the rig. My business just wasn't important enough apparently. There was absolutely no regard for the time and money I've already spent and nothing but excuses regarding why everything wasn't done. So, not wanting to give my business to a company who didn't care whether or not they had it, I walked out.
I felt very much like they didn't care about me or my sale (or the sellers for that matter) and I feel extremely sorry for the sellers because they lost a deal through no fault of their own. Sellers, if you are reading this and were trying to sell a 2009 Winnebago View 24P, I apologize. Myself and my children are extremely disappointed that this sale fell through, but I can't in good faith support a business that doesn't care about the little guy!