Camping World of Bakersfield

BUYER BEWARE -- If you're under the guise that buying an RV from what seems to be a reputable dealer is the way to go; make sure you do your homework about their policies and procedures, and bring your o an RV from what seems to be a reputable dealer is the way to go; make sure you do your homework about their policies and procedures, and bring your own mechanic. If you plan on spending 50% in markups in comparison to Facebook Marketplace because you think your concern will be prioritized, do yourself a favor and find an extended warranty to purchase for 10% of the selling price, and buy from ANYWHERE else. My experience may be one very unique, specific one; but at this point, after working with the company for 6 weeks, including Marcus Lemonis's office directly, it is one to be aware of. The Story: We bought an RV in mid-October. It had been inspected by Camping World and was a 2017 Thor. We believed Camping World to be a reputable company, and Thor to be reliable, and therefore, we proceeded with the purchase. Within 3 days we contacted our Sales Representative Virgil Swarts to inform him of a loss of power issue and hydraulic codes being reported by the dash of the RV. He asked us to call the service department, which we did promptly. They informed us they could not accept the RV until 11/30; to which we replied would not be acceptable due to the cancellation of a trip already, assuming we bought a quality product that met the rigorous inspection required by Camping World before sale. Between contacting the Service Department and Virgil a few times, we were able to get it back into the Service Department within a week of purchase. At this point, we thought the hiccups would be resolved and we could move on. We were planning to move to Kentucky in the RV on December 12, and the issues would definitely be resolved before then right? We just bought the thing. Marcus Lemonis definitely takes more pride in his work than teh average Joe on facebook right? Here we are. Today is December 12. We’ve had to arrange $6000 of expenses in flights, cars, and hotels. I will have to be with the children on the flight by myself so my husband can drive the dogs in our car. The Service Manager has no expectation of the RV being done today. We’ve asked multiple channels if they could keep the RV to do a thorough review of it, cancel our contract, and sell it to another family. They’ve refused. We asked if they would at least ship it since we will be so far away, and as a family of 9, it would be a nightmare for us to send myself or my husband alone to retrieve it and they’ve refused. They do not stand by their friendliness, service or product. Beware of the canned schpiel they give you. They DO NOT support the buyer after purchase. Again, this was just our experience, but throughout this, we have worked with every aspect of the dealership and service department and have not had a good experience. Just be educated prior to patronizing this place. It’s been a nightmare for us. More

New RV Purchase Went in just to look and ended up buying but there was no pressure there was no pressure during the entire process. The sales staff was very accommoda Went in just to look and ended up buying but there was no pressure there was no pressure during the entire process. The sales staff was very accommodating and patient with us as first time buyers and answered all of our questions both during the purchase and after. Mark was the best! More