My word of advice for anyone looking to purchase a camper in the Midwest, please do NOT buy a camper from Camping World. I am writing this in hopes to save even one person valuable time and money. In Camping Worlds own statement regarding their culture they state “Our mission is to consistently enhance the RV experience for our customers....Our goal is to make RV ownership fun, comfortable, safe, and carefree.” I can say without a doubt that the only thing Camping World has consistently done in our experience is procrastinated, failed to diagnose the cause of major damages to our camper, treated us as less than valuable customers and quite frankly, have literally sucked all the excitement we had out of being camper owners. It is very clear to me that Camping World in NO way appreciates our business and truthfully has made me feel like we are simply an annoyance to them.
We bought our camper about three years ago after looking for about three summers, and finally took the plunge when Camping World got the one we wanted in stock - a keystone impact toy hauler with the extended garage. As first time camper owners, maybe we rushed into it a little, but after the pleasant experience we had with the service person and store sales associate I felt comfortable with our decision. In order to keep this as brief as possible - I’ll mention now that since our purchase of this camper it has been taken to one of three Midwest Camping World locations over a dozen times for various problems - most notably for repeated issues with the generator, and immediately after purchase for softening of the shower floor - and I also think it notable to mention that we did purchase an extended warranty on the camper as well.
Our most recent experience is as follows. This past December, we took our camper to Camping World after Brian noticed softening of the garage floor. Our camper sat at camping world for over a month and the only thing they ever said was that we must have spilled something, as they checked all the plumbing and found no issues. We were quoted $8000 to fix it, which they then so generously offered to fix for $5500 instead, which Brian refused as we knew for certain there was nothing spilled back there because to be quite honest we took very good care of this camper as it was new to us and we wanted to keep it nice. Nothing more than a case of bottled water had ever been in our camper garage. So we took the camper home.
Fast forward to now. Brian decided to lift up the flooring since the weather was getting nicer to see if the damage was something he could fix himself - and he found the floor to be so immensely molded, rotted and damaged that he called back Camping World and took the camper back up there to look at again. Brian filed a claim with our insurance since according to Camping World back in December, it wasn’t a plumbing issue. We received a letter from the insurance adjuster stating they would not cover the damage as it was found to be a plumbing issue which is not covered under the policy. When I called to ask Camping World about this I was told that this couldn’t be right and it was again insinuated that something had been spilled instead.
I then had a lengthy conversation with the insurance adjuster who told me it was very clear to him that there were water lines in the garage that indicated some kind of leak coming from somewhere ahead of the garage. He also indicated he had made some suggestions to the service department of things to look at, to which he never got a response back from them - another example of the lack of attention and care they have for their customers in my opinion. Since then I’ve had several conversations with service personnel and have still not gotten an explanation directly from them as to where the damage is coming from. When I told them we had had our camper there for shower stall issues the first month we got it - I had to provide them with a work number because apparently they don’t have access to all camping world work orders there and unless you tell them that they don’t take this into consideration. I was told hey hadn’t realize there’d been work done before - like that makes any difference in the fact that you’re unable to tell me what caused the damage now. My phone calls are not returned timely, my campers still there, and Camping World still has no answers for us. It has been stated by the insurance adjuster and the service director that it is clear the damages are not from any fault of our own. Yet here we are - making payments monthly on a camper that’s been inside the Camping World service department more than we’ve used it to camp.
This version is so brief I can’t even begin to name the ways that I’ve been made to feel like our time and money and most importantly business to Camping World is not valued in the least. It’s very sad that something that should have been so enjoyable has turned into such a disaster. I can’t speak for all Camping Worlds but I can say this - if I could go back, I think we still would have bought the camper, just NOT from a Camping World. If you or your friends or family are considering purchasing a camper - I urge you to check out the smaller RV dealers who may appreciate your business, time and money a little more. Obviously Camping World is too big of an industry leader to devote time to customer service and satisfaction.