Camping World of Fredericksburg

Outstanding Customer Service! We can't thank Greg, Noah and Sherry enough for their OUTSTANDING customer service. We went in to just look and bought an RV - awesome! We can't thank Greg, Noah and Sherry enough for their OUTSTANDING customer service. We went in to just look and bought an RV - awesome! More

A Great Service Department I have had the pleasure of having Richard Jones as my service advisor the last several times. Each time I picked up my Motor home I was glad that I h I have had the pleasure of having Richard Jones as my service advisor the last several times. Each time I picked up my Motor home I was glad that I had used purchased my RV at Safford RV and Richard was my Service Advisor. Each time the problems that I brought my RV in for had been corrected. Also, when the repairs had been completed I received a call and was told I could pick up my RV. I recently was in Charleston SC. With the motor home and the generator would not start. I called The service department and Richard called me back promptly twice in order to give me advise and possible solution More

Service department needs lesson in how to return calls I brought my RV to the Safford RV service department on Sunday, May 3rd. I had an incident over the weekend where I thought the axle might be damaged I brought my RV to the Safford RV service department on Sunday, May 3rd. I had an incident over the weekend where I thought the axle might be damaged and I was concerned about pulling it. I left my contact information (home, cell, etc.). I heard nothing on Monday. I heard nothing on Tuesday, so I called. Rick told me that they were busy and would try to look at it by Friday. I called on Friday (late in the day). Rick said they still hadn't looked at it, but his "guy" should be free on Monday to take a look. I waited until Monday afternoon without hearing back. I called again, and Rick said they were still backed up and he didn't know when they could get to it because other people had appointments and I didn't. Hello....I get that I did not have an appointment. I had an incident which precluded pulling it until it could be looked at. Do you NOT have any time built into your schedule for emergencies? Do you NOT have more than one "guy" who is qualified to pull a tire and look at an axle? Do you NOT even know how to pick up a phone and give a customer a call, even if its just to say "we haven't forgotten about you?" After Monday's conversation with Rick, I went to pick up my unit, knowing that I was taking a risk pulling it, but at that point I was willing to take the risk. I pulled it up to Stafford and dropped it at my favorite garage. They don't normally work on RVs, but they said they would take a look. They were closed when I dropped it off yesterday. This morning at 9AM I got a call from them. They had looked at it, assessed the damage, and determined that they could make the repairs for under $200. Now THAT is customer service. Safford RV could learn a thing or two from Eddie's Garage about customer service. While I have no beef with Safford RV's sales department, based on my experience with their service department, I will NEVER do business with Safford RV. More

Advice: Work with the saleperson Started to write a negative review but today the salesman called and is aàaid he would provide me the support I was expecting without any additional c Started to write a negative review but today the salesman called and is aàaid he would provide me the support I was expecting without any additional costs. Learned the person that returned my call worked in the service department attempting to earn dollars. More

Horrible Experience Buyers beware. Some of the managers(Mike) are not honest. We had an agreed upon deal with Noah. For some reason the sales rep got this sales manager( Buyers beware. Some of the managers(Mike) are not honest. We had an agreed upon deal with Noah. For some reason the sales rep got this sales manager(Mike) involved after Noah offered us an agreed upon price. I have text messages stating we had a deal Congratulations...etc.. When we got back with them to give them the credit card information to solidify the deal, this Mike guy declined the deal saying they would take a loss and that it was "class C selling time" and they could get more! That is just wrong. They backed out of an agreed upon deal. So I tell you keep driving by ..they are dishonest and do not care about the customer at all.. More

Never contacted me to tell me they sold the RV! I recently called the Safford RV dealership to inquire about a camper they had listed online for sale. There was no price, as well as no pictures, so I recently called the Safford RV dealership to inquire about a camper they had listed online for sale. There was no price, as well as no pictures, so I wanted more information, as I was looking to definitely purchase a similar camper, if not that particular one. I was told there were some computer issues, which is fine, and that it would take a moment for the information to come up. I don't know why the price wasn't also listed on a paper somewhere, or why another salesman couldn't have just informed the man on the phone what the price was. After 37 minutes of general conversation, with very little relevance to the camper, I was told the camper was SOLD. However, the salesman let me know the price that it sold for. The very next morning I receive a message from the salesman that sure enough the camper would probably be for sale again, as the original purchaser lived far away, did not pick up the camper, and would have until the following Tuesday (three days) to get it. The weather was going to be poor, so it was doubtful the purchaser would arrive. The next day (day three), I was called again, stating that the camper was now available and that the original purchaser's deposit was being refunded. I wasn't sure how this was possible, since it was Sunday and the purchaser had until Tuesday, but was just thrilled at the news. I was assured that I would be able to purchase the camper for the same price, but the salesman let me know that his superior was upset at him for not trying to get more money from me (which is what the salesman said). He said that he would send me more pictures, as I would be buying sight unseen, and that it would only be a few minutes. I waited a few HOURS, called back, and the salesman was busy with a customer. I said it was no problem and would continue to wait. I was informed earlier in the day that I would have to put down a substantial deposit and was waiting to move my money to make that deposit readily available. I never heard from the salesman. Monday comes and no word, no photos. I contact the salesman who lets me know it is his day off, as well as the following Tuesday. He sent the pictures I was waiting for and let me know that he was still keeping in contact with the dealership and "no worries" the trailer was still mine, as I was "next in line" to purchase. I believed I was waiting for the original purchaser's deposit to be refunded, and the camper to show up as "available" on the site, as the salesman said this was the only way I could begin the process. I hear no word Tuesday, no word Wednesday. By now the salesman had been back to work for a day and had not provided me any information for two days. On Thursday I had to contact him again and he let me know the trailer sold, supposedly to the original purchaser, and that he was so sorry and tried his best. What is most upsetting is not the loss of purchasing the trailer, but that I spent DAYS waiting for information, had scrambled to have my deposit ready, had set aside time to travel the few hours to pick up the camper, and I couldn't even get so much as a phone call to let me know the camper wasn't even there. I spent hours on the phone talking to this man, for nothing. It was a complete sham and waste of time. For some reason I actually believed the salesman, as I am typically NOT inclined to do, yet I was fooled. I will NOT being to purchase an RV from this dealership. More