Camping World of Houston

For 2 years camping world has had my RV in for repairs, 2 times they have tried to claim that the repairs are "complete". I would go months without any communication and most of the time when I would reach times they have tried to claim that the repairs are "complete". I would go months without any communication and most of the time when I would reach out to receive an update I would be promised a call back for the same day and it would be weeks before I even got an email with no information. The repairs "completed" on my rv are worse than if I had just attempted to repair the damage myself. All of the parts damaged miraculously are no longer available and or no longer made and so I am just supposed to be happy that they applied some putty over the damage to try and mask it. The same problem exists with the linoleum that was stained due to the negligence of the shop, placing a fan in one spot for so long it caused a rust ring to stain the linoleum and since the flooring is no longer made they "cant do anything about it". NEVER buy or use camping world for your RV needs. They will just disappoint you and return your RV back to you in worse shape. More

Bought a brand new 2021 GULF STREAM ENVISION 258RB Was Very hard to get someone on the phone to schedule the warranty work. When the work was finally addressed it was poor workmanship and the problems wer Very hard to get someone on the phone to schedule the warranty work. When the work was finally addressed it was poor workmanship and the problems weren’t solved. 1 - Bulkhead exterior paint cracking - needed to be repainted 2 - TV & Fire place remotes were missing and had to be backordered, this was 4 months and the TV remote still didn't work, we just bought a new TV so that we could enjoy 3 - USB ports did not work and had to be replaced 4 - Awning motor from day 1 was defective and have to be replaced 5 - THE BIG ISSUE-small water leak under kitchen sink-was attempted twice to fix but never replaced the Compression fitting and continued to leak every time we used the trailer until the fitting was replaced by myself and the denied me to refund the tool and parts I had to buy. 6 - Slide out was off and needed to be adjusted. Shorty work, didn’t even bother to tighten the adjustment bolt after adjusting. I had to do it myself. 7 - Heater never worked and waiting on new heater bord for 3 months while trailer sat at Camping World. We have owned this brand new Gulfstream trailer for almost a year and have not been able to enjoy it due to constant issues. Buyer be aware and find a dealership that has customer service and cares about what they sell you. I will never step foot in a Camping World again. More

I responded to a Camping World offer to appraise my RV and instead was offered a a purchase offer about 25% of the value of the coach by Stephen Hague. I would advise the public to beware of Camping Worl and instead was offered a a purchase offer about 25% of the value of the coach by Stephen Hague. I would advise the public to beware of Camping World offers and of Mr. Hague. It is a complete waste of time and effort. More

The worst place ever, Watch out they have caller Id, and will not return calls. Once they get your 70K, they are done with you. The service department is the worst, bought unit in April 2022, and was able t will not return calls. Once they get your 70K, they are done with you. The service department is the worst, bought unit in April 2022, and was able to camp it it one time, has been in service, where they have caused more damage. One of their people, damaged the front end, and then second accident hit it and punctured a whole. All without calling the customer, Surprise, Surprise, we had to point it out. Simple little things like globe missing, they can not even get fixed. Poor workmanship, and very poor Service, I say RUN as fast as you can. More

My experience here was amazing thanks to the help of Johnny Dominguez. The service he provided was remarkable! Very professional, because of him I most likely will be recommending services to my friends Johnny Dominguez. The service he provided was remarkable! Very professional, because of him I most likely will be recommending services to my friends and family. The walk through was pleasant all of my questions were answered & camping from here on out will be full of joy for me and my children More

Service was horrible. They quoted us $1000 and then tried to bill us for almost twice that saying he quote is just an estimate and they don’t have to honor it. Do NOT use their service department tried to bill us for almost twice that saying he quote is just an estimate and they don’t have to honor it. Do NOT use their service department More

Servicing is worthless. When i bought the camper they kept it for two months due to a leak in the roof. Just called them to fix the furnace. Got told they have me scheduled in two months. Don't expect an kept it for two months due to a leak in the roof. Just called them to fix the furnace. Got told they have me scheduled in two months. Don't expect any support after you bought the camper. More

would not buy a single item or a camper from camping world ever again. The new camper l bought needed a lot of work and still does. world ever again. The new camper l bought needed a lot of work and still does. More

If it were possible to give this location and Camping World as a whole a negative 1000 I would. They had our Rv for over 14 months for a leaking roof and floor dropping from the slide-out. This started i World as a whole a negative 1000 I would. They had our Rv for over 14 months for a leaking roof and floor dropping from the slide-out. This started in Spring Texas location and ended at the Katy Texas store. We filed several complaints and even went through corporate office. Needless to say we still have a damaged roof, additional damage to the interior as well as additional water damage to the interior. The general manager Geo stated they will not fix anything further and we are not welcome back to Camping World for any repairs. We have time stamped and dated photos of all the damage that occurred while our RV was in their possession and they are refusing to make right what they did wrong. They even refused to do a moisture test because they knew that there is obvious signs of water inside because the roof is STILL cracked ans walls are peeling. More

Purchased unit October 2nd, 2020 at Camperland Katy, Texas. During our walk of this, and other units, we questioned our sales person about the cleaning and unit inspection. We were told that the unit wo Texas. During our walk of this, and other units, we questioned our sales person about the cleaning and unit inspection. We were told that the unit would be thoroughly cleaned and all components would be inspected and repaired/replaced as necessary. When we talked to the purchase writer (not sure what her official title is) we were informed this was not the case. She informed us that the fee of $695 is mandatory and did not include repair/replacement of worn/damaged items such as fridge, furnace, AC units, etc. even though we specifically asked, and were told by our sales person, that they would all be repaired/replaced if there were issues. We are still confused as to what Camping Worlds position is on this item. We asked the purchase writer if all these systems could be checked when we when unit is picked up on Friday, and were told yes, but if there were issues with any item not functioning correctly, we could just take our money back and not purchase unit, in-lieu of Camping World repairing/replacing item(s). I was taken aback at this statement. I would expect this to be the case if we were purchasing a cheap unit from a private sale, not when spending $30,000 + at a dealership.The purchase writer was rude. For our pickup we had an appointment but had to wait 2 hours to start the process. This took another 1-1/2 hour even though we had been in the week before to buy! They did not have anit-sway bar for unit so had to leave without one. To top it off, i was finally frustrated with when unit would be ready (3-1/2 hours so far) and was told it was out front and i could take away. No offer was made to help me hook up or review how to tow (my first hitch trailer, previous had been 5th wheels). Did not think at that time (I am pissed by now) to ask about the keys. Then get unit home, found 8 (yes 8) keys in a storage drawer. None of them fit my unit! I called and salesman said he would send out a master key. Never received. Had to go to another dealer and order new keys. I will never be back to this location. They could care less after they get your money. Sent email to Oscar Davila, Internet Sales Manager but he never responded. More