Cannon Coast Chrysler Dodge Jeep RAM Pascagoula

⭐ 1-Star Review — Disappointed with Management, Especially Bill Cron I want to start by saying that our salesman, Bud, was excellent. He was professional, personable, easy to talk to, and built Especially Bill Cron I want to start by saying that our salesman, Bud, was excellent. He was professional, personable, easy to talk to, and built a great rapport with us. We had been communicating with him for about a month, and he worked hard to find us the truck we wanted. We have absolutely no complaints about Bud and would gladly recommend him. Unfortunately, our experience changed completely when we were turned over to the manager, Bill Cron, to finish the paperwork. Before we even went into Bill’s office, I specifically told Bud that we did not want the $1,400 StarGard theft protection/add-on and wanted it removed. He told me to let the manager know. As soon as we entered Bill Cron’s office, we immediately felt uncomfortable with his demeanor. He showed us the pricing, and I noticed the $1,400 StarGard charge. I clearly told him that we did not want it, did not need it, and wanted it removed. Instead of professionally discussing our concerns, Bill became visibly irritated, snatched the paperwork from me, and told us that the StarGard charge had to remain because it was “automatic” and supposedly paid for by the dealership and included. I pointed out that it was clearly listed as a $1,400 charge on our paperwork, so naturally we questioned it. His response and demeanor made the situation extremely uncomfortable. Bill then said he would leave the office and give my husband and me time to talk. At that point, we were so uncomfortable and frustrated that we got up and walked out. My husband went to find Bud to let him know that we were leaving because of the $1,400 StarGard charge. Shortly afterward, Bill came outside and approached me while I was standing there without my husband. He asked what we didn't like and whether it was the monthly payment. I looked at him and honestly told him, “I don't like you, and I don't even want to be here.” We are not the kind of people who will simply sit quietly and accept something we did not agree to, especially when it involves a $1,400 charge. We believe in standing up for ourselves, asking questions, and making informed decisions. We expect to be treated with the same professionalism and respect that we give others. After our interaction with Bill Cron, Clint Williams took over. Clint was professional, respectful, and easy to work with. We appreciate the way Clint handled things and wish the entire experience had been handled with that same level of professionalism from the beginning. Customers should be able to question and decline unwanted products or add-ons without being made to feel uncomfortable or pressured. We ultimately purchased the truck, but our experience with management left a very bad impression on us. Bud deserves recognition for being professional and helpful throughout the process, and Clint Williams deserves recognition for stepping in and treating us professionally. Our complaint is specifically with Bill Cron and the way he handled our concerns. We came in excited to purchase a truck and should have been able to leave feeling good about the experience. Unfortunately, our interaction with Bill Cron overshadowed what could have been a very positive experience. Great salesman Bud. . Great experience with Clint Williams. Very disappointing experience with Bill Cron. More

I am treated like a person and not a number. Great communications and repairs are made in a timely manner. Great communications and repairs are made in a timely manner. More

Jessica and the rest of the crew went above and beyond for me. They are awesome. Thank yall so much! for me. They are awesome. Thank yall so much! More

Ms Jessica was amazing with customer service and helping me decide on what was best for me and my family , I couldn't of asked for anything to be better, everything was perfect!! me decide on what was best for me and my family , I couldn't of asked for anything to be better, everything was perfect!! More

Jessica was amazing! She was patient with us and didn’t give up on us! She was patient with us and didn’t give up on us! More

Cannon CDJR was a pleasant experience. I felt heard and important. I definitely recommend giving them a try for service or buying a vehicle. I felt heard and important. I definitely recommend giving them a try for service or buying a vehicle. More

Service was excellent. Chrissy was very attentive, respectful, kept me informed on the progress of the service that was being done Chrissy was very attentive, respectful, kept me informed on the progress of the service that was being done More

Got my dream truck And they were nice and did what they could to get me into my new 2500 could to get me into my new 2500 More

Chrissy is the whole package in service JT is great also! Your dealership can't survive without them in service department Elaine also plays a big role towards giving the customer an excellent experience ?? Your dealership can't survive without them in service department Elaine also plays a big role towards giving the customer an excellent experience ?? More

They worked us into their busy schedule and got us back on the road very quickly. on the road very quickly. More