
Canobie Lake Toyota
Salem, NH
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Great quality of services Jennifer Lilly is an outstanding sales person. She went out of her way to ensure establishing a good customer relationship. I asked her many questions Jennifer Lilly is an outstanding sales person. She went out of her way to ensure establishing a good customer relationship. I asked her many questions to find out which car will be the right fit for me. She was never tired answering me any of them. Before I drove off with my new car Jennifer gave me detailed instructions on all the new details and usage of the advanced technology in the car. The offer to contact her for any further questions states of a great commitment.to her customers. Rob Marcoux, who is very knowledgeable and courteous, assured me that I am getting a good value for the price I am paying. Jonathan Pavnick made the financial application process very smooth and pleasant. All in all I did receive a great quality in services that I know every customer will appreciate. More
Jenn Lilly hit it out of the park We felt right at home as soon as we walked in the door. Very easy transition. This was the first place we went and drove one car and that was it. N We felt right at home as soon as we walked in the door. Very easy transition. This was the first place we went and drove one car and that was it. Never felt pressured. So easy! Look forward to a long relationship with the dealership. Highly recommend, jenn was great! More
Another great buy, from what I call "our salesman" This is our fourth purchase with Jay, he has seen my family grow and with the growth has got us into reliable cars, that are the best deal for our fa This is our fourth purchase with Jay, he has seen my family grow and with the growth has got us into reliable cars, that are the best deal for our family. I highly recommend rockingham toyota, and Jay. More
Rick is a Rockstar!! I'm not sure how most people feel about buying a car but I for one hate it. The thought of sitting there for hours as the office people go back and fo I'm not sure how most people feel about buying a car but I for one hate it. The thought of sitting there for hours as the office people go back and forth making you feel like you are getting blood from a stone is one of the most insufferable experiences one should ever have to endure. Thankfully, Rick T. made the process of test driving and purchasing my new Subaru nothing like anything I have ever experienced before. It was quick and easy. I just had to decide what I wanted. Believe me when I tell you I walked in there ready to hold my ground and get what I wanted no matter what, I did. I was determined to be in and out of there with in an hour, and I was. It was really that simple. Rick made sure I got to try any and every car that I thought I might be even remotely interested in, and there were a few. He never seemed annoyed or rushed. It was one of the most relaxing experiences that I have ever had buying a car. He even made me feel ok about being emotional about letting my old car go. After all 10 years with a car is a long time. Many memorable moments were had in that car. Not the least of which was bringing my son home when he was born, going on several road trips and hours and hours of conversations with those I love. As I sat with Rick going over my options it wasn't some stuffy, hum drum, droning conversation about the bells and whistles of the most expensive cars on the lot. He listened to my concerns and needs and made sure that I got the right car. There was laughter and such a sense of ease in this process. I have to say that the paperwork part left a little to be desired. I am a type A personality that likes to feel like all the T's are crossed and the I's are dotted. But this review is about the sales person and he was great. I know that saying he as a nice guy is not enough but he really was "nice". He knew how to answer my questions the way that I wanted them answered, honestly and quickly. He made sure that my needs were attended to and done so expeditiously. I'm probably sounding very high maintenance but when you are committing to something for the next 10 years you want to make sure you are getting something that is worth it. Rick made sure I was completely satisfied with my purchase before I committed. Thanks Rick for being good at what you do! I know I appreciated it! More
Jennifer Lilly excels in customer service. After a long day of trying to figure out what type of SUV we wanted to lease, we arrived at Rockingham Toyota, which was our 4th and last stop of the After a long day of trying to figure out what type of SUV we wanted to lease, we arrived at Rockingham Toyota, which was our 4th and last stop of the day. We were greeted by Jennifer Lilly. We explained to her we were interested in the RAV 4 and proceeded to take a test drive, at which time she explained in great detail all about the vehicle. This vehicle was the right fit for us. Being new to leasing, Jennifer eased all our concerns. She made the whole process seem effortless. Due to it being close to closing time and the fact that we were starving, we came back the following day to finish the paperwork. Come to find out the service department was not open and Jenn came in on what was supposed to be her day off and actually detailed the vehicle herself so it would be ready for us. Before we left she went over every feature of the vehicle. If you would like a truly pleasurable experience I highly recommend you find Jennifer Lilly. All the staff at Rockingham Toyota were wonderful. Thank-You! More
Happy Buyer Just purchased a Rav4 at Rockingham and found the experience to be enjoyable. My salesperson Edwin was friendly and knowledgeable. Bob handled the fin Just purchased a Rav4 at Rockingham and found the experience to be enjoyable. My salesperson Edwin was friendly and knowledgeable. Bob handled the financial aspects in a no-pressure, respectful manner. More
Bought a new Toyots Corolla Jay is the best , honest, direct and easy to work with !! I feel very comfortable going to a dealship that is not going to give me a whole song and d Jay is the best , honest, direct and easy to work with !! I feel very comfortable going to a dealship that is not going to give me a whole song and dance. I appreciate a salesman who can just sell me a car at the price I want. Thanks Jay!! More
Jen Lilly Has Gone Above & Beyond For Us Jen Lilly has gone above and beyond for us in a search for a Toyota Highlander. She came in on her day off to show the vehicle, she was very friendly Jen Lilly has gone above and beyond for us in a search for a Toyota Highlander. She came in on her day off to show the vehicle, she was very friendly and the utmost professional. Even after the sale, she spent 20 minutes showing me everything about the Highlander before I drove it off the lot. She even was nice enough to take pictures of me saying bye to my old Jeep. Top notch service. More
Jenn Lilly & Bob M I have leased twice and sent 3 family members to see Jenn. I will never go to another dealership - love Jenn and Bob! They make the numbers work for I have leased twice and sent 3 family members to see Jenn. I will never go to another dealership - love Jenn and Bob! They make the numbers work for you. More
Easy, Easy, Easy Car shopping is notoriously a difficult process, especially when in a state of desperation. I had hoped that my old Camry would have lasted me throug Car shopping is notoriously a difficult process, especially when in a state of desperation. I had hoped that my old Camry would have lasted me through the last 4 months of grad school, but I found myself dealing with my car situation much earlier than planned. I had visited a number of places down in the Boston area near my school, but repeatedly left crushed, defeated, and frequently in tears. I visited Rockingham Toyota with ZERO expectations of actually finding a car that would work for me. However, I was pleasantly surprised with how genuinely nice and friendly each individual was. I worked with Rick Titus, who patiently helped me identify potential cars while continuously maintaining a laid-back, no pressure, no stress atmosphere. He didn't even make me cry! In fact, I found myself laughing more often than I would have ever anticipated. I cannot articulate how much I appreciated Rick's approach. I truly believe that I would not have found an appropriate car had I gone elsewhere. The calm, friendly atmosphere that Rick perpetuated allowed me to participate in the process without becoming overwhelmed. Thank you, Rick! In addition, I worked with Scott to complete all the necessary paperwork. Once again, the calm and friendly atmosphere continued and thus provided a pleasant end to what was over all a surprisingly enjoyable experience. More