Cape Coral Chrysler Dodge Jeep Ram

I felt like I was taken advantage of because every time my service advisor returned to me the price kept going up. I was aware there would be a $249.00 diagnostic fee which would go towards the price of th my service advisor returned to me the price kept going up. I was aware there would be a $249.00 diagnostic fee which would go towards the price of the repair if I decided get it fixed. I was advised what the problem was and that the part would be $200-$250 so told them to fix. Came back to me after I authorized the repair and was told the part was $400.00. So I decided to leave and pay the $249.00 diagnostic fee and then was told it would be $315.00 because they spent extra time on. it. So I decided to get it fixed because at this point I felt stuck and they knew it. What was supposed to $375.00 fix turned out costing me $625.00! My service advisor said I even looked to see if I had any coupons to apply to this for you and I'm sorry I don't. So I left the dealership very unhappy and I felt that the entire event was bait and switch from beginning to end. When I arrived home I decided to look on their website and low and behold there was a $50.00 coupon that could have been used but I trusted his word...he LIED! and why am I surprised? And it wasn't even the $50.00 at this point it was the lie. A day later I received an satisfaction email from Dayniel Alfonso, Service Director stating "If anything about your visit didn’t exceed your expectations, please let me know and I will do all I can to resolve your issue." So I called him twice left messages explaining all of the above. Did he ever call back NO, so what does that tell you about this dealership nothing good. I waited almost two weeks to write this thinking I might get a call back from the Service Director but when I didn't it was time to start typing. We bought a truck from CC CDJR and my car was purchased at Galeana but thought I'd give this dealerhip my service business but going forward I'll be headed back to CDJR of Fort Myers unless Dayniel Alfonso decides to make this right as he promised in his email and return my calls. Very sad that they have no self respect... More

Overall experience was very friendly and informative never presented or rushed just a very good process of vehicle purchase never presented or rushed just a very good process of vehicle purchase More

They got my Jeep in right away. Has the tires checked, oil change all well I waited. Once it was done, they also recommended some services that would need done in the near future. I Has the tires checked, oil change all well I waited. Once it was done, they also recommended some services that would need done in the near future. I’m very happy with the work they did and will definitely be going back. More

No follow up to texts, needed a issue looked at before i went north for summer, didnt respond so i will have it looked at when i get home. went north for summer, didnt respond so i will have it looked at when i get home. More

Everyone was helpful and really enjoyed the experience! Gio was very helpful and Joseph in finance made the process fun and go quick! Gio was very helpful and Joseph in finance made the process fun and go quick! More

Helpful and worked with my situation They were able to help me fix my Jeep with my financial situation and did a great job of getting it fixed in a timely manner. help me fix my Jeep with my financial situation and did a great job of getting it fixed in a timely manner. More

Poor communication, multiple trips for service. Parts ordered, then they weren't. Was told to drop off the vehicle by 8pm and couldn't enter the dealership. No apologies. Frustrating. Parts ordered, then they weren't. Was told to drop off the vehicle by 8pm and couldn't enter the dealership. No apologies. Frustrating. More

Wow what an experience with Andy Turner at Cape Coral Chrysler Dodge Jeep RAM. He listened to me and answered all my questions then picked out the perfect truck. I love the color too! Thank you Johnny in Chrysler Dodge Jeep RAM. He listened to me and answered all my questions then picked out the perfect truck. I love the color too! Thank you Johnny in Finance for taking care of my paperwork quickly. More

It always takes 5-10 minutes for someone to come out and greet you. Once they finally do they take your info and guide you to the waiting room greet you. Once they finally do they take your info and guide you to the waiting room More

Fair deal for both sides. In and out of which is rare in the car business. Shawn was great to deal with. In and out of which is rare in the car business. Shawn was great to deal with. More