Cape Coral Chrysler Dodge Jeep Ram - Service Center

The complete and utter disregard for peoples time and money is disgusting. The dealership had my vehicle for over seven weeks. The first time I was called and told that it was done they realize that they money is disgusting. The dealership had my vehicle for over seven weeks. The first time I was called and told that it was done they realize that they had damage the air conditioner while doing the previous job. The second time I was called my check engine light was on when I got there to pick up the vehicle. The communication is absolutely terrible. The amount of money that I had to spend on rental car fees due to the lack of communication is just disgusting Ron Torres makes promises to return phone calls and you never hear from him. Obie should not even have a job there. Someone needs to come in and look at this department. More

Was told to sit in vehicle and “advisor will meet with me shortly”. Waited almost an hour. On top of that. Left service area around 6:30 mind you appointment was at 4:30 and had my turn signal warning on das shortly”. Waited almost an hour. On top of that. Left service area around 6:30 mind you appointment was at 4:30 and had my turn signal warning on dash told all techs were gone need to return to be serviced again More

This was my first time in for service after purchasing a new $70000 Jeep Rubicon. I pulled up in the "Express Lane" for an oil change and tire rotation at 2:15pm. The two service associates checking vehicle new $70000 Jeep Rubicon. I pulled up in the "Express Lane" for an oil change and tire rotation at 2:15pm. The two service associates checking vehicles in had near-zero customer service skills and didn't seem to have any interest in working or setting any type of expectation as to when my vehicle would be checked in. After waiting 30 minutes and seeing no one checking vehicles in I asked both of them if this type of wait is normal. They were sitting on stools. They looked down, nodded and replied yes. I asked if anyone aside from the one other person I saw is working to check vehicles in. One of them said other people are working and know there are vehicles outside waiting. I waited 30 minutes in the "Express Lane" until someone qualified to simply check my vehicle in came out. The body language and overall lack of verbal communication skills of the staff was terrible. More

It is the most beautiful car dealership that I have ever seen. I would make changes to their service lanes if i were in charge. On rating the service dept. which visit the first one or the second one? The f seen. I would make changes to their service lanes if i were in charge. On rating the service dept. which visit the first one or the second one? The first visit was awful. More

I have now purchased two vehicles from this dealer. Both experiences were exemplary. I am looking forward to my 3rd purchase soon for a new Jeep. The service dept is first class! In and out in no time. Both experiences were exemplary. I am looking forward to my 3rd purchase soon for a new Jeep. The service dept is first class! In and out in no time. Always a pleasure to go there and enjoy their facilities! Showroom and waiting room are one of the best in my experience. More

This is my second time having my vehicle in for an oil change. The first time I had an appointment but the service couldn't be completed in a timely fashion so I had to leave the vehicle. This last time t change. The first time I had an appointment but the service couldn't be completed in a timely fashion so I had to leave the vehicle. This last time they recorded message said express service no need for an appointment for tire rotation or oil change but again I had to leave the vehicle. More

I didn’t like sitting in my car 30 minutes before checking in for oil change. Usually they check you in on arrival and you wait inside. There was no one else in the express oil change lane but I was checking in for oil change. Usually they check you in on arrival and you wait inside. There was no one else in the express oil change lane but I was told to stay in the car. I prefer immediate check in and waiting inside. More

Wish check in for service was a little quicker but didn't have an appointment. They were able to get me in and repair the issue that same day. I was very fortunate. Part of the reason it was the first tim have an appointment. They were able to get me in and repair the issue that same day. I was very fortunate. Part of the reason it was the first time I bought from a local dealership in 25 years. More