Cape Coral Chrysler Dodge Jeep Ram - Service Center

Well reception from Thomas Jopke in the service department. We bought a used Gladiator at a Volvo car dealer and had several problems with this car. All issues were fixed quickly from your side department. We bought a used Gladiator at a Volvo car dealer and had several problems with this car. All issues were fixed quickly from your side We are proud to drive the Gladiator and will come back for service if needed More

12-6-23 I went in and talked to Ron the service manager about an issue with my van, which I assumed the motor was blown. 12-7-23 I dropped my van off so they could verify if the motor was blown or not. T about an issue with my van, which I assumed the motor was blown. 12-7-23 I dropped my van off so they could verify if the motor was blown or not. The starter was bad, and they had to put a new starter on. 12-8-23 Talk to Dennis they put a new starter on the van to see if the motor was blown. Of course, the motor was blown. He said they had everything in stock except for a couple gaskets and hoses. It will be done in a week or two. 12-21-23 Talk to Dennis on the 21st supposed to be done tomorrow told me it would be done on the 26th. 12-26-23 Talk to Dennis on the 26th. Told me it would be done. 12-29-24 not done. Told me it would be done on 1-2-24 1-2-24 Talk to Dennis vans not done. Told me it would be done on 1-4-24 1-4-24 Finally, picking up the van pay bill walked out to the van. It is filthy, dirty it will not start Come to find out it’s a bad battery I go swap out battery still having a hard time starting. Come to find out the new start they put on is bad. Waited three hours for them to swap out the starter same day coolant level was low when I picked it up. 1-5-23 Drive to Orlando and back van ran great water level kept on going low 1-6-24 Drop van back off to figure out why it was losing water. They said it was the thermostat didn’t have one. I had to go buy one at Galeana bring van back to put new thermostat in. 1-13-24 Drop van off at 9 AM to put new thermostat in and look at rattling in front end. They only had time to install the thermostat and not look at the front end. 1-20-24 Had an appointment at 2 o’clock to drop off van, because still losing water and rattle in front end getting worse mechanic told me he didn’t know if he had time to get to it that day Got pissed off. Talked to operation manager Danny. 1-22-24 Talked to Danny brought van in let master mechanic go for a ride with me to figure out what’s going on with the front end. Still leaking water 1-22-24 Drop off van to master mechanic swap out fan for radiator figure out why it’s running bad and check front end They determined the radiator had a hairline crack in it, which they have taken out twice already, that I had to pay for a brand new one. The reason it was running bad was the air intake was torn, which they’ve already taken off many of times and I had to pay for a new one. Said they would Warranty what was rattling under the front end.???? (I had to pay for a Rent-A-Car through them for two days) 1-31-24 Pick up van ended up spending $3100 more. Of course the van is dirty they would never do a courtesy wash 2-5-24 Vans been running great, working at a customer’s house walk out there’s a puddle of oil underneath my van now I have to pay to have customers paver driveway fixed Take van back to dealership drop off because of the oil leak. 2-6-24 Stop by to see what was going on with van they said the (oil filter housing came apart that they would cover it under warranty -this is new! It would already be under warranty!) it would not be fixed that day waiting on a bolt. 2-7-24 Before Picking up van asked them to make sure they could pressure wash the engine so there’s no oil drips Of course, the van was dirty, they did not pressure wash the engine, front hood alignment way off missing bolts some of the harnesses underneath that looks like they need to be clipped in their spots were not clipped in. I can go on for days. I could write a book on how bad the service department is here and dealing with Ron the service manager dealing with Danny operation manager. They still couldn’t get it right. I drop the van off on 12-7-23 Finally fixed on 2-7-24 So far, the vans been running OK but nervous about driving it every day because of the issues I’ve had with them Come to find out the mechanic that did the original work on it first time at Cape Coral Dodge Was his first time working on a 2500 pro master Van on a gas motor There’s a lot more to this, That would blow your mind. More

From the appointment to the drop-off and pick-up, everything went very smoothly. Mike did a great job. It's not the mechanic's fault that the Wagoneer isn't what he promised! everything went very smoothly. Mike did a great job. It's not the mechanic's fault that the Wagoneer isn't what he promised! More

Excellent service from Mike. The tensioner pulley of my Mohave was replaced expeditiously. Great job from everyone involved. The tensioner pulley of my Mohave was replaced expeditiously. Great job from everyone involved. More

The dealership is very busy and a little hectic. Drive up service for an oil change is not as quick as implied on the website. However, my service advisor was excellent and really hustled to keep up Drive up service for an oil change is not as quick as implied on the website. However, my service advisor was excellent and really hustled to keep up with the volume of customers. More

Great service, Quentin made me feel like family, I feel like I got a good deal for my new Jeep Wrangler Rubicon and look forward tell the next time I visit this dealer. like I got a good deal for my new Jeep Wrangler Rubicon and look forward tell the next time I visit this dealer. More

Michael was fabulous in getting my warranty work complete on my 21 ram 1500 ! She’s running perfectly and could not be happier! I will be back for all maintenance care! Even as I live down in Estero on my 21 ram 1500 ! She’s running perfectly and could not be happier! I will be back for all maintenance care! Even as I live down in Estero More

Service was fine. No one greeted me at the express lane for 25 minutes. I had to go in to find someone. When I was here to get the key fob, I tried to get I waited a No one greeted me at the express lane for 25 minutes. I had to go in to find someone. When I was here to get the key fob, I tried to get I waited a while for an oil change and gave up. So 2x same problem. Express lane was clogged with parked cars. Move from front to back and didn’t help (both times). I have a pink Jeep so I’m pretty visible. Also, I have an open recall (clutch) and it wasn’t mentioned. More

Courtesy, promptness, I love working with Rasiel, very informative and helpful is to what is going on informative and helpful is to what is going on More

I made my appointment online and apparently the guy that they made the appointment with was no longer there. I had waited 20 minutes to be acknowledged at my vehicle in the service bay. I then had to go in they made the appointment with was no longer there. I had waited 20 minutes to be acknowledged at my vehicle in the service bay. I then had to go in to the cashier to get them to give me some help. The guy I did end up using was pleasant and reasonable. Overall, not a great experience. More