Cape Coral Chrysler Dodge Jeep Ram - Service Center

The dealership is very busy and a little hectic. Drive up service for an oil change is not as quick as implied on the website. However, my service advisor was excellent and really hustled to keep up Drive up service for an oil change is not as quick as implied on the website. However, my service advisor was excellent and really hustled to keep up with the volume of customers. More

Great service, Quentin made me feel like family, I feel like I got a good deal for my new Jeep Wrangler Rubicon and look forward tell the next time I visit this dealer. like I got a good deal for my new Jeep Wrangler Rubicon and look forward tell the next time I visit this dealer. More

Since I am being hounded for a review- I brought my vehicle in for basic repairs a fuel injector and spark plugs. After going back and forth about the warranty I purchased not being honored I was given vehicle in for basic repairs a fuel injector and spark plugs. After going back and forth about the warranty I purchased not being honored I was given an estimate, in which I waited 3 days to have been sent to me directly for documentation purposes. My estimate amount and what I agreed to pay changed from the time I spoke to my representative and when I picked up my vehicle. (In which they did honor the amount I agreed to pay but changes in cost were not explained at all) When my vehicle was brought up from the service department after being there for a week my hood was not latched (when they handed me my keys to drive away!) and the engine cover had not been replaced nor had the code been cleared for the check engine light. I will never return to the Cape Coral location nor will I ever recommend them to anyone. More

Service was fine. No one greeted me at the express lane for 25 minutes. I had to go in to find someone. When I was here to get the key fob, I tried to get I waited a No one greeted me at the express lane for 25 minutes. I had to go in to find someone. When I was here to get the key fob, I tried to get I waited a while for an oil change and gave up. So 2x same problem. Express lane was clogged with parked cars. Move from front to back and didn’t help (both times). I have a pink Jeep so I’m pretty visible. Also, I have an open recall (clutch) and it wasn’t mentioned. More

Courtesy, promptness, I love working with Rasiel, very informative and helpful is to what is going on informative and helpful is to what is going on More

I made my appointment online and apparently the guy that they made the appointment with was no longer there. I had waited 20 minutes to be acknowledged at my vehicle in the service bay. I then had to go in they made the appointment with was no longer there. I had waited 20 minutes to be acknowledged at my vehicle in the service bay. I then had to go in to the cashier to get them to give me some help. The guy I did end up using was pleasant and reasonable. Overall, not a great experience. More

Very helpful and courteous they called me in a timely fashion all who I spoke too fashion all who I spoke too More

Rasial was great! Very pleased with his service. Explained everything very well and was honest on the time required given the error messages. Overall pleased with the Very pleased with his service. Explained everything very well and was honest on the time required given the error messages. Overall pleased with the visit. The only minor issue was when I arrived to drop off the vehicle, no one acknowledged me for about 15 minutes. A simple "someone will be with you" as several employees walked past would. have been nice. It is hard to get an appointment in a timely manner however once i get the appointment I get good service More

I took my van in for repair of inside panel in the rear of cargo area this is used to store the charging cord it has been in for this repair 2 times the first time they had to order a part. Then then conta of cargo area this is used to store the charging cord it has been in for this repair 2 times the first time they had to order a part. Then then contacted me 3 weeks later that the part was in,I made a second appointment and this time they charged me 20 dollars and then told me thay can’t fix it no other explanation give to me.how can a company build a vehicle and then not.be able to fix it.im Not happy. More

The dealership does a good job. The express lane gets you in and out in a reasonable amount of time. It is quite obvious that the service dept is severely understaffed. Service advi The express lane gets you in and out in a reasonable amount of time. It is quite obvious that the service dept is severely understaffed. Service advisors are doing double time while salesmen stand around. It is almost impossible to get a human on the phone and a callback may or may not happen. More