Cape Coral Chrysler Dodge Jeep Ram - Service Center

My requests (to disconnect the battery and/or pull the appropriate fuse to shut off the electronics) were ignored (car could not be turned off, which led to complete discharge of all batteries, leading to appropriate fuse to shut off the electronics) were ignored (car could not be turned off, which led to complete discharge of all batteries, leading to more damage). It was sitting in the parking lot at least until Monday, untouched and by that time the batteries were of course deep discharged. Followed by very slow service, could not get a rental "until warranty repair confirmed" which was almost a week later. This is our only car, and by that time I had gotten a rental car myself, which at this time of year is much more than the $40 a day Chrysler "allots". Bottom line: the diagnosis "dead battery" as the cause of the problem is a construct. The car was completely "frozen", electronically and mechanically, all 4 wheels were locked, lights on, displays brightly lit, could neither be driven nor turned off, and the display said "hybrid system needs service", "transmission needs service" and "emergency brake engaged automatically", plus all kinds of warning bells going off. All the while draining the batteries. Hybrid battery is not delivering the full range now, and the "car battery" had to be replaced only because it was allowed to completely discharged due to negligence. Very disappointed. My letter to Mr. Ganzi asking for support (including support to return the car to Chrysler because we now don't trust the quality and the software any more (it's a lemon!) - we had far too many problems already - was completely ignored. We bought the car at the dealership! Amazon gives me better service for a $ 5 purchase! I need to finish with a positive: Sundie from the phone center was helpful beyond any expectations (read my letter, Mr. Ganzi). More

I have left seven messages and I've also spoken to managers I can't seem to get a quote from the service department to install the trailer back controller no one ever answers phones no one ever return managers I can't seem to get a quote from the service department to install the trailer back controller no one ever answers phones no one ever returns calls probably the worst service department I've ever been to in my 55 years More

Very professional. Kept me informed during the warranty repair process. They had to reorder a part but overnighted it for me and got me in the next business day. Kept me informed during the warranty repair process. They had to reorder a part but overnighted it for me and got me in the next business day. More

A problem was detected with something in the dash. Anew part was ordered and installed. Anew part was ordered and installed. More

Friendly, professional service. Was greeted in a timely fashion and treated with respect. Good communication. Was greeted in a timely fashion and treated with respect. Good communication. More

Good dealership the departments all need to have all the information of the customer they are working with information of the customer they are working with More

We were greeted with smiles. Found what I was looking for. Paperwork went quickly. Drove home with a new truck. Thanks Tony Found what I was looking for. Paperwork went quickly. Drove home with a new truck. Thanks Tony More

My car maintenance was performed the same day I brought the car in and the dealership had a Lyft take me home and pick me back up at the dealership’s expense. the car in and the dealership had a Lyft take me home and pick me back up at the dealership’s expense. More

They put my car into service right away. They were very prompt and kept me in the loop the whole process. Very satisfied with the customer service I received as always. Thank you. They were very prompt and kept me in the loop the whole process. Very satisfied with the customer service I received as always. Thank you. More