Cape Coral Chrysler Dodge Jeep Ram - Service Center

Disappointed in this service department again. I was supposed to have 6 free oil changes when I purchased my new vehicle. After only 2 oil changes at the dealership, they said they didn't see an I was supposed to have 6 free oil changes when I purchased my new vehicle. After only 2 oil changes at the dealership, they said they didn't see any more free oil changes on my service account. With the previous issues I've had, I will only go back for warranty visits. More

Took my Jeep in for oil change and nail in tire. I have hazard insurance on my tires. Jeep said I didn’t have the hazard package. Found info and gave it to them. Service tech said he needs to call i I have hazard insurance on my tires. Jeep said I didn’t have the hazard package. Found info and gave it to them. Service tech said he needs to call in a claim and he will call me back Saturday. It’s now Monday still no call so called and left voice mail. It’s now end of the day and still now call. My tire needs to be replaced due to mail in side wall of the tire. The lack of follow up and effort is really concerning. More

Only negative is that it was pricey. When I made service appointment online it said my tire rotation was included in the oil change. When I checked out with cashier, that didn’t happen. When I made service appointment online it said my tire rotation was included in the oil change. When I checked out with cashier, that didn’t happen. I was charged for the tire rotation. More

Didn't get work done when they said they would. Didn't return phone calls. Didn't answer customer questions. Poor customer service. Didn't return phone calls. Didn't answer customer questions. Poor customer service. More

Quentin Burgess IS THE PERSON TO SEE HE PURCHASING A NEW CAR THIS IS MY 2ND CAR WITHIN AND HE ALWAYS DOES HIS BEST FOR ME CAR THIS IS MY 2ND CAR WITHIN AND HE ALWAYS DOES HIS BEST FOR ME More

Easy to make an appointment. Everyone was nice and friendly. Service was performed at the time promised. Everyone was nice and friendly. Service was performed at the time promised. More

I brought my Jeep in for an oil change and tire rotation, as well as a recall fix on the diesel ECM, a broken bracket on the visor, and a dead battery for the auto start/stop. They called toward the end of t as well as a recall fix on the diesel ECM, a broken bracket on the visor, and a dead battery for the auto start/stop. They called toward the end of the day and explained that since they only had one qualified diesel technician that it would be an additional day to complete the work. (Which was fine with me). The following day I called around 2:00pm to see if it was finished, but ended up leaving a voicemail. About an hour later a technician called to explain the car was finished and I could pick it up. Everything was completed as requested and as I went to leave I noticed the garage door opener was missing (they replaced the whole visor that had the broken bracket). After speaking with a technician they were able to find my garage door opener and I went happily on my way. More

As always…. Great service with professional service. Staff is very friendly and informative. Service was efficient with excellent knowledge. Great service with professional service. Staff is very friendly and informative. Service was efficient with excellent knowledge. More

I requested a price quote before leaving my vehicle at the dealership. After dropping my vehicle off my price quote went up three times the amount. Very disappointing.!! the dealership. After dropping my vehicle off my price quote went up three times the amount. Very disappointing.!! More

They let me wait 3 hours befor they told it will take longer. And then they want me to pay for something the Mecanic did wrong. Last time I went there. longer. And then they want me to pay for something the Mecanic did wrong. Last time I went there. More