Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
4,841 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
4,842 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
Sort by
September 09, 2020
had may vehicle for over 3 days because the check engine light was on. Tech cleared the codes, but couldn't locate the problem that caused it to happen in the first place. When I went to pick up my I foun light was on. Tech cleared the codes, but couldn't locate the problem that caused it to happen in the first place. When I went to pick up my I found that they broke the housing on my driver's seat, and I'm still waiting for them to fix that. More
by KIM54
Verified CustomerEmployees Worked With
SONJA NOEL
September 08, 2020
I’m a former customer now lost because of poor service and charges. Will not return called 3 times to Jay with not even the curiosity of a return call. and charges. Will not return called 3 times to Jay with not even the curiosity of a return call. More
by sun88009
Employees Worked With
Jay Ganzi
September 08, 2020
It was easy to make the appointment, great service and everything was done in a timely manner. I did have to come back because the part my car needed was not in stock but the process was easy and really f everything was done in a timely manner. I did have to come back because the part my car needed was not in stock but the process was easy and really fast. More
by CARO0428
Employees Worked With
SONJA NOEL
September 07, 2020
Made an appointment to get 2 recalls fixed. Was told there are actually 3. They send me on my way, believing my recalls will be fixed. When I’m contacted to pick up my vehicle, I am then told they have there are actually 3. They send me on my way, believing my recalls will be fixed. When I’m contacted to pick up my vehicle, I am then told they have to order parts to complete 2 of 3 issues. REALLY?! What’s the point of making an appointment?! It’s an inconvenience to get repairs done in the first place, especially when it’s a recall. So inconvenience me twice by not having the parts you knew you needed at the time the original appointment was made. It’s a Jeep. You sell and repair Jeeps. You are aware they are recalled. You don’t have the parts? What?! Idiotic to say the least. I could go on and on, but you’ve wasted enough of my time already. More
by Terrible
Employees Worked With
Patricia Tolson
September 05, 2020
Expensive, tells us we have 2 significant oil leaks, but won’t let us see them, no evidence of oil anywhere on the engine or in our driveway, big rip off, they have lost our business. won’t let us see them, no evidence of oil anywhere on the engine or in our driveway, big rip off, they have lost our business. More
by melvinpepe01
Employees Worked With
HANNAH DONOHUE
September 04, 2020
Juan Flores is one of the service managers there at Cape Coral Chrysler Dodge Jeep and Ram and he's relatively new at the time of this review. After having been there a few times, Juan can often be found st Coral Chrysler Dodge Jeep and Ram and he's relatively new at the time of this review. After having been there a few times, Juan can often be found standing outside where we pull our vehicles in greeting customers and watching his employees and how they interact with the customers. I've met with Juan on a few occasions and he's a genuinely nice guy who seems to really care about his clientele. He has a very peaceable personality, is soft-spoken, and tends to very easily bring calm to whatever situation he's contending with. As a customer, it's easier for me to have faith in a dealership that has managers standing out on the service lines, overseeing employees, and doing his best to ensure good customer service. I can't ask for more from anyone so I'm completely satisfied with this dealership and the service I receive when taking my vehicle in. More
by Oso Teddy
Employees Worked With
Juan Flores
September 04, 2020
Very responsive, they were also very prompt with there completion times. Hannah our service rep worked hard to make sure we were happy. Thank you completion times. Hannah our service rep worked hard to make sure we were happy. Thank you More
by MONKEYGOBANG
Employees Worked With
HANNAH DONOHUE
September 04, 2020
Would not recommend. The amount of judgement I received from the service advisor was disgusting. I get it. I have a lot of damage on my car from getting into an accident and backing into a mailbox made me from the service advisor was disgusting. I get it. I have a lot of damage on my car from getting into an accident and backing into a mailbox made me cry once I drove off. Thanks for asking if I wanted to run my car through the wash, the amount of water that got in my car was great. if they would have told me or asked if I wanted a wash, I would have told them no since there’s a crack in my drivers side door that let’s water in; if that wasn’t already obvious More
by kici
Employees Worked With
SONJA NOEL
September 04, 2020
Ray and Charles were a pleasure to work with. Great service all around. friendly, professional and ensured that all of my concerns/issues were addressed. service all around. friendly, professional and ensured that all of my concerns/issues were addressed. More
by PAULATHOMPSON84
Employees Worked With
Raymond Powers, CHARLES SANTANA
September 04, 2020
Did not honor Ram warranty. You had to drive 3 hrs each way north to get my Ram 2500 repaired under manufacturers warranty. I also placed a call to Aaron Childress and never received a return call FCI has way north to get my Ram 2500 repaired under manufacturers warranty. I also placed a call to Aaron Childress and never received a return call FCI has lost a customer that purchases a new vehicle every 2 years and owned FCI vehicles since 1980 More
by greggully
Employees Worked With
Jay Ganzi
