Cape Coral Chrysler Dodge Jeep Ram - Service Center

Had my truck back 3 times for the same problem. I talked to the service manager about it no help. I think they were just throwing parts at it. to the service manager about it no help. I think they were just throwing parts at it. More

The Sales staff quick and responsive. The Service advisor responsive unfortunately return visits for the same problem until parts were available. A Certified vehicle had issues that shouldn't have occurred responsive unfortunately return visits for the same problem until parts were available. A Certified vehicle had issues that shouldn't have occurred More

tailgate issue had a backup camera installed on my truck a couple weeks ago and noticed the tailgate was no longer locking when doors were activated.called for an ap had a backup camera installed on my truck a couple weeks ago and noticed the tailgate was no longer locking when doors were activated.called for an appointment and was taken immediately at that time,Hanna took care of me and was friendly and courteous.had to wait a bit for tech that originally put camera in, but all was repaired at no charge to me in under a couple hours. have been to service dept. a few times now and every time has been a pleasant visit ! More

They kept our truck for 8 days waiting for a part. Not acceptable! We called many times, to be told the part was being shipped from 2 different locations. We were not told it would take so long. acceptable! We called many times, to be told the part was being shipped from 2 different locations. We were not told it would take so long. More

I was quoted a price in writing (which if I wish to pursue it in court I would win) which was reflected when scheduled appointment pursue it in court I would win) which was reflected when scheduled appointment More

Jeep maintenace Service reprehensive (Hanna) was very attentive. All customer service representatives were friendly and professional. Work was completed promptly. The Service reprehensive (Hanna) was very attentive. All customer service representatives were friendly and professional. Work was completed promptly. The building complex was modern and clean. Well run operation More

Takes a long time, There should be a 'Maybe' button I had my Jeep serviced there. This was the 2nd time I came there for the same problem. This time they found the issue. They said the work would be com I had my Jeep serviced there. This was the 2nd time I came there for the same problem. This time they found the issue. They said the work would be completed in 2 days, it took over 2 weeks. After some questions about the Rental car situation, Brian made sure that I wouldn't be responsible for something that wasn't my fault. Otherwise, I would have been livid. After getting the Jeep back, I still felt something was wrong. I took it to a local mechanic, and they found that something wasn't tightened correctly around the sway bar. This is the 3rd time that my Jeep took far longer than it was supposed to, and the 2nd time that there was something still wrong when I got it back. They should mandate that mechanics test drive the vehicle before sending them back to the Service Managers. Brian made sure things were done right (from what he knew about), so that's why the rating wasn't lower. I'm questioning whether or not to go to a different dealership for my work from now on, as I have another Mopar vehicle as well. I would recommend increasing staffing and bring an Evaluator to explore and improve the Business Systems in the Service Department. More

Very dishonest service dept and arrogant employees. Absolutely the worst service dept. I have ever dealt with. Management acts totally unprofessional and appear to take advantage of senior citizens by f Absolutely the worst service dept. I have ever dealt with. Management acts totally unprofessional and appear to take advantage of senior citizens by feeding you untruths and false promises. They cover up their mistakes and lie to you and then expect you to just take it. Only thing I can say good about this dealership is that the facility is gorgeous; just wish the employees ranked this high. I am in the market for a new vehicle but this place won't get anymore of my business. I might be a senior citizen but I won't sit still when someone is trying to rip me off! Prospective customers...BEWARE! More

I used to feel the way a lot of customers have reviewed 5 stars but since Brian Hunter in service left the service has gone significantly down hill. stars but since Brian Hunter in service left the service has gone significantly down hill. More

Better than I thought it would be. Hannah was my service advisor. She was very knowledgeable and and helpful in explaining things happening with my car. I need some parts to be delive Hannah was my service advisor. She was very knowledgeable and and helpful in explaining things happening with my car. I need some parts to be delivered and then the job can be completed. I only hope things continue to go well. More