Cape Coral Chrysler Dodge Jeep Ram - Service Center

unsafe alignment.. Front end alignment,left loose bolts. Got about Half way home when i felt steering was off and front left tire caster was out.Had Re-alignment done at Front end alignment,left loose bolts. Got about Half way home when i felt steering was off and front left tire caster was out.Had Re-alignment done at home Chrysler dealership, they confirmed that two bolts were not torqued down to spec.VERY DANGEROUS CONDITION !! Contacted service manager Raymond Powers at Cape Coral Chrysler 3 times and was promised refund . Empty promises very very poor customer service. Will contact Chrysler Customer service as my next step..Would NOT recommend this dealership even to top air up in tires. Dont know meaning of CUSTOMER SERVICE!!!! It has been 7 weeks since I first contacted Cape Coral Chrysler and Raymond Powers and all I have is empty Promises, VERY SAD SITUATION! More

This was my first time at this dealership for service on my challenger . When I arrived I was greeted immediately and approached by my service advisor Hannah who was attentive and professional. Once my vehi my challenger . When I arrived I was greeted immediately and approached by my service advisor Hannah who was attentive and professional. Once my vehicle was complete she brought over my vehicle. I was very pleased with my experience and will be back in the future. Thanks Hannah More

Great service First time I used this dealer and was very pleased with the time they took explaining how the recall service work was done. They also did a follow up First time I used this dealer and was very pleased with the time they took explaining how the recall service work was done. They also did a follow up on any questions I had. More

Service really poor.. i made an appointment for service on my truck. Service was never provided and manager didn't want to resolved my this problem and left me talking by self and he had a really bad att on my truck. Service was never provided and manager didn't want to resolved my this problem and left me talking by self and he had a really bad attitude. More

It is a very clean and friendly place. They get the service done in a very quick and timely manner. I have used this dealer twice and will not hesitate to use or reccomernd them. service done in a very quick and timely manner. I have used this dealer twice and will not hesitate to use or reccomernd them. More

Mostly good experience. Very good service experience. Scott was great to work with. Requested work was done on time. One strange item, this is the 2nd time I have had my Very good service experience. Scott was great to work with. Requested work was done on time. One strange item, this is the 2nd time I have had my van in for service and the tire pressure was lower when I picked it up than when it went in. I now have the tire pressure warning light on because of 29 pound pressure in the rear tires.and I am getting email warning alerts about the low tire pressure. The first time I noticed it when I drove off the lot and returned,. and the tires were then inflated. This time I did not notice it until later and do not expect to return for the tires to be inflated, I'll do it myself. This time I reviewed the vehicle checkup report which states the tires are all inflated at 35 psi. None of the tires are at 35 psi, so it makes me wonder what else was not really checked. More

Very satisfied I could not have expected anything more from my service advisor Hanna. We communicated thru out this process with no xxxx ups Thank you Hanna, I could not have expected anything more from my service advisor Hanna. We communicated thru out this process with no xxxx ups Thank you Hanna, More

Excellent Experience I had service done on my Jeep at another dealership in Fort Myers and had a very bad experience so I went to Cape Coral this time. I was very impress I had service done on my Jeep at another dealership in Fort Myers and had a very bad experience so I went to Cape Coral this time. I was very impressed with their professionalism and the beautiful facility. They handled my issue and it was all covered under warranty. I will definitely be back! More

Great customer service. Joesph is very friendly, and will get the deal done for you. Service writer Javier is customer centric he truly is a great asset to your company. will get the deal done for you. Service writer Javier is customer centric he truly is a great asset to your company. More

On 7-10-20 @ 10:30 am. My first service was free! I was wearing a mask as was Jesus Rodriguez, all good. Why did I need to sign duplicate documents inside? Not Covid 19 cool. Some employees not masked? wearing a mask as was Jesus Rodriguez, all good. Why did I need to sign duplicate documents inside? Not Covid 19 cool. Some employees not masked? More