Cape Coral Chrysler Dodge Jeep Ram - Service Center

Service was described adequately and completed in a timely manner. Mr. Santana offered a comforting experience and once finished a sound summary with follow up concerns. The instant alignment check was timely manner. Mr. Santana offered a comforting experience and once finished a sound summary with follow up concerns. The instant alignment check was neat More

Very Efficient Service I schedule my 1st oil change with Alex. Upon arriving he met me at the service entrance (4 lanes with employees working every lane) and checked me in. I schedule my 1st oil change with Alex. Upon arriving he met me at the service entrance (4 lanes with employees working every lane) and checked me in. He then told me how long the service would be and beat that time by 15 minutes. I highly suggest the service department at CCCDJR. More

Not happy at all with service desk and service rep I will not return to your location, My wife and I have owned 7 Dodge Ram 1500 Laramie trucks over the last 20 years and two Jeeps. We live in Cape Cor I will not return to your location, My wife and I have owned 7 Dodge Ram 1500 Laramie trucks over the last 20 years and two Jeeps. We live in Cape Coral and were very excited that you opened in Cape Coral. Your building is beautiful you have great reviews as far as selling new cars. People are excited about getting a new car so they give a great review. The way you're treated after purchasing a car is more important. On Friday 4/17/20 I brought my truck in to have steering box looked at, Charles Santana was the service person. I explained that I took a lifetime warranty and that my deductible was $100.00. He told me that the cost would be $135.00 further that I'm not covered for a rental. I explained that every dealership that I have gone too gave me a rental. Charles is not a people person what so ever, I spoke to the parts person she was very friendly and outgoing, the technician was professional and asked me to check the steering he then offered a car wash. The technician gave the paperwork to Charles. Note it was very slow at the dealership I was the only person in the sitting area. I noticed my truck was finished and washed I waited about ten minutes and then walked over to Charles office, upon telling him my truck was finished he told me to go sit in the lobby, I waited for Another 15 minutes for no reason at all he wasn't busy not on phone no one in the office with him. He did not walk over to where I was sitting like the technician he stood at the counter and motioned for me to come over. He told me a bolt came loose and it was going to cost $132.15 my warranty was done at a one hundred thousand miles. That is untrue iI have a lifetime warranty. Once I arrived home looked over my invoice noticed a charge for Misc amount $16.09. I called the other dealerships that I have used in the past I was told that it should have been covered and one dealership advised that I wouldn't have been charged. Over the last 20 years in Ohio and Florida I have never paid for a rental nor have I been treated poorly. We were looking at trading in the truck I will land up driving to Punta Gorda. More

Very CLEAN AND COURTEOUS Free Coffee while you wait in the service area. Nice and Clean! Fast annual service and oil change and I wa in and out in 50 minutes. Offered a free c Free Coffee while you wait in the service area. Nice and Clean! Fast annual service and oil change and I wa in and out in 50 minutes. Offered a free car wash! More

Very prompt and curtious service. I have been very pleased with this dealership from the purchase of the vechile and the service work that I have received. My next purchase will be her I have been very pleased with this dealership from the purchase of the vechile and the service work that I have received. My next purchase will be here. Thanks, Jim Anderson More

Great people, awesome experience, Jesus took care of me and my car, Also very nice dealership! The only thing I would recommend is that they plug in the hybrids when service is complete. and my car, Also very nice dealership! The only thing I would recommend is that they plug in the hybrids when service is complete. More

Service adviser made every attempt to resolve my concerns and when the vehicle was in for warranty repair, He kept me updated. Great service and friendly staff and when the vehicle was in for warranty repair, He kept me updated. Great service and friendly staff More

Great Service Service easy to set up. They took care of my vehicle quickly and everyone awesome! They even washed my vehicle for me! Great service, great people! Service easy to set up. They took care of my vehicle quickly and everyone awesome! They even washed my vehicle for me! Great service, great people! More

Service department Its clean and the service is fast and everyone is friendly, I had to wait for a ordered part but the car was ready to go the next day, they took car Its clean and the service is fast and everyone is friendly, I had to wait for a ordered part but the car was ready to go the next day, they took car of a rental for me More

Great Dealership I got a recall for my 2019 jeep Sahara. It took less than an hour to fix the problem. The showroom was clean and comfortable. I got a recall for my 2019 jeep Sahara. It took less than an hour to fix the problem. The showroom was clean and comfortable. More