Cape Coral Chrysler Dodge Jeep Ram - Service Center

After several months trying to get this fixed on new truck, it FINALLY got done after months of waiting and no one returning our calls. It started out with Scott handling it and after over 10 phone call truck, it FINALLY got done after months of waiting and no one returning our calls. It started out with Scott handling it and after over 10 phone calls to him in which he would never answer or return our calls it started be handled by someone else. They booked us in to try to fix and after a trip to body shop and a terrifying Uber experience it was not fixed and they said it had to be ordered. More time passes and we get in to have Ram box replaced only after a two hour wait to find out ordered part was blue and not white. James then stepped in and he actually called us two weeks later that we can have installed. It is finally fixed after trying since October when we purchased it. They need to answer and return callsI feel. In the future I will refuse to ever work with Scott. However, the waiting area in dealership is really nice! And impressed they have a children’s area as well! More

Excellent service but a little pricey A large dealership withan equally large service department. They are definitely capable of handling and repairing any problem with anyFCA product. I w A large dealership withan equally large service department. They are definitely capable of handling and repairing any problem with anyFCA product. I wish that they could be a little more dependable on the length of time to get the job done. The Assistant Service Manager that took care of me, Daniel Smith, is excellent, cordial, and I will definitely seek him out next time I go there for service on our JeepGrand Cherokee. More

Recall service Great service. Very friendly. They said it would take 2 hours and it was ready in under 2 hours. I really like the service summary link that I rece Great service. Very friendly. They said it would take 2 hours and it was ready in under 2 hours. I really like the service summary link that I received via email so that I can recall what took place and any follow up work needed. Only thing is they were supposed to wash my truck and didn't. It desperately could have used a good wash. More

Asking questions and finding te answers This dealership is newer than most I have been to but was very clean. I didn’t have to wait long for someone to approach me and find out why I was the This dealership is newer than most I have been to but was very clean. I didn’t have to wait long for someone to approach me and find out why I was there.They were very busy but two people talked to me The service people told me how long it would to fix me up. Right on the estimate.. Thank you! More

Quality of care The service was OK, it appears that tech did not use a fender cover during my oil change greasy hand print on the fender. normally a customer would no The service was OK, it appears that tech did not use a fender cover during my oil change greasy hand print on the fender. normally a customer would not know this if they choose a wash, I detail my own vehicles. More

oil change, allignment I was greated like they were happy to see me. I got right in for my oil change and they quoted me for two new tires and scheduled a time to install t I was greated like they were happy to see me. I got right in for my oil change and they quoted me for two new tires and scheduled a time to install them. More

Good but my Grand Cherokee was dirty and transmission fluid Work was done well but paperwork hard to see what all they did to my Jeep. wanted oil change coupons that were buy two get two free..no mention on my Work was done well but paperwork hard to see what all they did to my Jeep. wanted oil change coupons that were buy two get two free..no mention on my bill More

Exceptional From start to finish the experience was great! The dealership is very clean with a nice beverage center and many seating/wait area options. Everyone From start to finish the experience was great! The dealership is very clean with a nice beverage center and many seating/wait area options. Everyone is so nice!! More